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elaya hotel vienna city center

4.0 star property

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Exterior
Junior Suite | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Daily buffet breakfast (EUR 20 per person)
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service
$194
includes taxes & fees
Jan 11 - Jan 12, 2026

Explore the area

View in a map
Wildpretmarkt 5, Vienna, 1010
  • Place, St. Stephen's Cathedral
    ‪2 min walk‬
  • Place, Stephansplatz
    ‪2 min walk‬
  • Place, Hofburg Imperial Palace
    ‪5 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, laptop workspace

Superior Double Room

9.2 out of 10
Wonderful
(17 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

8.6 out of 10
Excellent
(16 reviews)
  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

8.0 out of 10
Very good
(4 reviews)
  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

elaya hotel vienna city center

4-star hotel in Innere Stadt
This smoke-free hotel features concierge services, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Elaya hotel vienna city center offers 36 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Elaya hotel vienna city center features multilingual staff, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Vienna hotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe.

Elaya hotel vienna city center is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 35 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 505 out of 838 reviews
Rating 8 - Good. 252 out of 838 reviews
Rating 6 - Okay. 47 out of 838 reviews
Rating 4 - Poor. 21 out of 838 reviews
Rating 2 - Terrible. 13 out of 838 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sorin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Friendly and helpful staff. Would recommend. Just a few rooms on each floor, make it feel quaint and private.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and nice hotel

We enjoyed being right in the heart of Vienna and walking to amazing sites and shops in this incredible city.
Stayed 2 nights in Sep 2025

8/10 Good

Enya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for 2 nights to sleep, very small room for single person
Stayed 2 nights in Sep 2025

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everyting we wanted to see in Vienna. Staff were excellent storing are bags before check in and after check out to allow us to explore. They were also spot on with dining recomendations.The upgrade to penthouse suite provided us with a very spacious room.
Stayed 3 nights in Sep 2025

8/10 Good

Cynthia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The manager has gone above and beyond to make our stay comfortable. The AC was broken and he provided us portable AC's until it was fixed the following day. The front desk and the kitchen/dining staff were very nice and made way to accommodate our breakfast requests.
Stayed 5 nights in Jul 2025

4/10 Poor

Loreta

Traveled with partner
Disliked: Property conditions & facilities
Small rooms, terrible building and very late check in
Stayed 2 nights in Sep 2025

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Elaya in Vienna city center. Waking up and walking right around the corner to St. Stephen's cathedral was a prime location. The price was competitive and fair. Very modern and beautiful accommodation. We were concerned before our stay with some of the reviews commenting on the AC not being reliable or working, when we got to our room it did seem stuffy but the front desk staff came up right away to make sure it was functioning correctly, cleaned the filter, and gave us a fan (which we never ended up needing). So we were very comfortable during our stay. I'd recommend this hotel to anyone going to Vienna!
Stayed 7 nights in Aug 2025

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located hotel

Great hotel in the heart of the city. Close to shops and restaurants.
Stayed 4 nights in Sep 2025

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice off the main square. Extremely walkable with lots of shopping nearby.
Stayed 2 nights in Aug 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to Stephansplatz and Dom. Room was a bit small and bathroom needs a bit of maintenance.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tzahi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a great location

everything was very good, location, clean, rooms (we were actually upgraded which was great).
Stayed 4 nights in Aug 2025

6/10 Okay

Mili

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The location was the single best part of the hotel, it was very walkable and central to all of the Vienna main sites/square. However, the cleanliness and general upkeep of the hotel needs serious improvement. Our room had noticeable dust bunnies on the floor around the bed/side tables, there were weird stains in the bathroom on the sink and vanity, just general the trim was dusty around the room and ceiling in the bathroom had a noticeable crack/hole that needed repatched and painted. The general hotel needs a bit of a face lift in terms of maintenance. Also another big issue was the AC, it wouldn’t go past 21 degrees Celsius and it kept adjusting back to 25 degrees like the front desk/hotel had some kind of automatic override. They insisted they didn’t but the AC was problematic/poor the whole visit.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rosalinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at this hotel, the location was great, the property was very clean, and staff was wonderful.
Stayed 2 nights in Aug 2025

8/10 Good

Jacqueline Therese, Roslyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very central, but just off the tourist paths, so it was quiet, safe, air-conditioned and ideal for our needs. Staff were helpful and accommodating. The rooms were small but clean and had all the mod-cons necessary for a lovely stay. I'd book there again.
Stayed 10 nights in Jun 2025

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Aug 2025

10/10 Excellent

Geraldine Marie, Malvern

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. It was on a quiet street but very easy walking everywhere. The front was friendly and helpful.
Stayed 3 nights in Jul 2025

8/10 Good

rhamel

Liked: Cleanliness, staff & service
The hotel was
Stayed 2 nights in Jul 2025

8/10 Good

Alfonse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!
Stayed 1 night in Jul 2025

4/10 Poor

karen

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Hambartsoum, Van Nuys

Disliked: Staff & service, amenities, property conditions & facilities
Their AC did not work and they did NOT offer any solution. Not even another room. We just got an attitude from their manager for asking for a solution for a room that was 29 degrees Celsius.
Stayed 5 nights in Jul 2025

2/10 Terrible

Tammy

Traveled with partner
Disliked: Cleanliness, amenities
The air worked on EVERY floor but 9th. We did receive notification about an hour before check in that the air was out. They offered us "a personal airconditioner" and also gave us free breakfast. The "personal air conditioner" was a FAN. A FAN that hardly blew any air. When we asked to be moved elsewhere, we were told as soon as someone checked out we would be moved. Well, we saw multiple people checkout buuut each time they told us, the air will be back on soon or you have a king size bed and these are queen, soo no moving rooms. No ice machine so you have to requesr it. It was available on the 1st and 2nd day after that none was available. The showers leaked all over the bath room floor and it was dirty with mold. There was only 1 pillow per person, and it left MUCH to be desired. The linens were subpar, very scratchy and thin. Overall, the hotel was in a good location but the equated to VERY EXPENSIVE camping and not worth the money spent here. I expected much better out of a top Vienna location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, quiet and clean!
Stayed 2 nights in Jul 2025

10/10 Excellent

Alfonse

Stayed 4 nights in Jul 2025

6/10 Okay

Lada

Stayed 3 nights in Jun 2025