The location of this hotel couldn’t be better, it’s in a walkable area close to everything important for an efficient trip. Minutes away from albertina, staatsoper, muzikverein, and central to everything else while being in the rare pedestrian focused area of Vienna. The biggest downsides were the wifi and water, which were hard to look past - even though we got a free upgrade to a top floor room. The Wifi was unusable for anything other than messaging, so don’t expect to get work done or stream a conference from the hotel. The water temperature bounced between cold and hot, making showers pretty annoying. On top of that, they didn’t provide conditioner for hair, just a combined shampoo and body soap. If not for the lack of good hygiene items it would be 4*, and if they had usable wifi then it would be 5*. These problems are just too glaring to ignore even for the stellar location.