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Hotel Kaiserhof Wien

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Kaiserhof Wien

Interior entrance
Dining
Lobby sitting area
Junior Suite | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Sauna, steam room

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Spa
  • Room service
  • Housekeeping
  • Pet friendly
  • Gym

Explore the area

Map
Frankenberggasse 10, Vienna, Vienna, 1040
  • St. Charles Church
    4 min walk
  • Asia In A Box
    2 min walk
  • Resselgasse Station
    3 min walk
  • Vienna (VIE-Vienna Intl.)
    28 min drive

Room options

View all photos for Classic Double Room

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Classic Double Room

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Classic Double or Twin Room (with extra bed)

  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Business Room

Business Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Business Room

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Junior Suite

  • 398 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 484 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Kaiserhof Wien

4-star hotel in Wieden
A full-service spa, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Hotel Kaiserhof Wien offers 74 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spabereich. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Hotel Kaiserhof Wien features a sauna and a fitness center. The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This eco-certified hotel also offers spa services, a library, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in February 2016.

Hotel Kaiserhof Wien is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Hungarian, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 26 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 29 per person
  • Airport shuttle fee: EUR 55 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 55
  • Self parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 847 out of 1000 reviews" "
Rating 8 - Good. 132 out of 1000 reviews" "
Rating 6 - Okay. 13 out of 1000 reviews" "
Rating 4 - Poor. 7 out of 1000 reviews" "
Rating 2 - Terrible. 1 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Gail

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Carol

Traveled with family
Liked: Amenities
The staff at the front desk could be more friendlier but other than that, the hotel was perfectly located in the city making using the metro to visit parts of the city easier.
Stayed 2 nights in Sep 2024

6/10 Okay

Mark

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Accommodations adequate, staff need customer service training, never really felt welcomed. Recommend with reservations.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hasan, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, nice staff, good breakfast
Stayed 4 nights in Jul 2024

10/10 Excellent

Gail

Traveled with group
Liked: Staff & service, property conditions & facilities
Good location and amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Laura, Ste Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, service, and bteakfast
Stayed 3 nights in Jun 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, beautiful hotel and lovely breakfasts.
Stayed 3 nights in Aug 2024

4/10 Poor

Boryana

Stayed 1 night in Sep 2024

10/10 Excellent

Gyulnara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable accommodations
Stayed 2 nights in Aug 2024

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff!
Stayed 3 nights in Sep 2024

10/10 Excellent

Mary Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the sites we would like to see. Friendly & accommodating staff (Christian, Peter and the our bartender). Clean & very historical atmosphere inside the building. The bathtub can be tricky for older guest.
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Stayed 1 night in Aug 2024

8/10 Good

John S.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a good location for taking a walk to many major tourist attractions. I didn't like the size of our room--it felt small and crowded, plus there was an awkward small ledge at the entrance to the bathroom that was easy to trip over.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved that this property had solid air conditioning. Next…the breakfast was amazing and I am missing it already. I would stay here again just for the breakfast. The bed was super comfortable and the bathroom was nice. The location was solid because it kept us close enough to downtown without having to be around lots of crowds. The hotel is a short walk to the metro. The customer service was excellent. Every person treated us like we were flying first class. Great bang for your bucks. My wife and I look forward to staying here again if we are ever in Vienna again. We highly recommend for many reasons…the welcoming atmosphere, the breakfast, the general location, and how comfortable sleep is are all just a start to why.
Stayed 3 nights in Aug 2024

10/10 Excellent

eyal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pay At Hotel - Not Really
Very angry that this was a pay at hotel booking but they placed a hold on the amt due on my credit card several weeks before I got there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, food location, amazing breakfast!
Stayed 4 nights in Aug 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Be sure to get free drink vouchers.
Stayed 5 nights in Aug 2024

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

massimiliano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel en Viena !
Bonito hotel boutique ! Hay que caminar un poco para llegar al centro ! Unos 15 minutos ! El desayuno bien ! Pero los que atendían no tanto ! La recepción excelente muy amables ! El sofá cama de los niños no era muy cómodo pero ellos se adaptan ! Baño bien ‘ aire bien ! Íbamos al concierto de Taylor Swift desde Venezuela y lo suspendieron así q eso también amargo Un poco la estadía en Viena ! Jaja !
Stayed 3 nights in Aug 2024

10/10 Excellent

Donna, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Absolutely perfect stay. You will not regret staying here. Everything was high class all the way.
Stayed 3 nights in Aug 2024

10/10 Excellent

Estuardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice rooms were clean and the facility is accessible to most attractions while visiting Viena. Staff was very friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

Tod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. The breakfast was awesome!
Stayed 4 nights in Aug 2024

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a classic hotel, breakfast was incredible. Staff was very attentive. We will be back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024