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Hotel Kaiserhof Wien

4.0 star property

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Photo gallery for Hotel Kaiserhof Wien

Enter a grand lobby with a polished floor, grand chandelier, and elegant reception area.
Step into the grand entrance of Hotel Kaiserhof, featuring an arched doorway and beautifully adorned facade.
Guests can relax in comfortable lounge chairs in the hotel's waiting area, surrounded by a beautiful painting and a reception desk with a vase of flowers.
Relax in a spacious room with a comfortable bed, bedside table, and seating area.
Enjoy dining in style with comfortable seating options and a beautiful potted plant.

Popular amenities

  • Spa
  • Room service
  • Housekeeping
  • Pet friendly
  • Gym

Explore the area

Map
Frankenberggasse 10, Vienna, Vienna, 1040
  • Naschmarkt
    ‪5 min walk‬
  • Vienna State Opera
    ‪9 min walk‬
  • Hofburg Imperial Palace
    ‪11 min walk‬
  • Vienna (VIE-Vienna Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Classic Double Room

9.6 out of 10
Exceptional
(19 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Classic Double or Twin Room (with extra bed)

9.8 out of 10
Exceptional
(9 reviews)
  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Business Room

Business Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Business Room

10.0 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

10.0 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 484 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Kaiserhof Wien

4-star hotel in Wieden
A full-service spa, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Hotel Kaiserhof Wien offers 74 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Hotel Kaiserhof Wien features a sauna and a fitness center. The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This eco-certified hotel also offers spa services, a library, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in February 2016.

Hotel Kaiserhof Wien is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Hungarian, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 26 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Renovated entire property - February 2016
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 29 per person
  • Airport shuttle fee: EUR 55 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 55
  • Self parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 849 out of 1008 reviews
Rating 8 - Good. 133 out of 1008 reviews
Rating 6 - Okay. 16 out of 1008 reviews
Rating 4 - Poor. 7 out of 1008 reviews
Rating 2 - Terrible. 3 out of 1008 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Yuliya, Hermitage

Stayed 2 nights in Apr 2025

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and close to everything
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel. All staff were friendly and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, property and staff! Very walkable and excellent access to U lines and tram.
Stayed 5 nights in Apr 2025

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel. Nice lobby and reception area. Front desk staff very helpful. Excellent continental breakfast. Room was clean, bed comfortable, sufficient space. Good shower. Sound proofing good within hotel though did hear some street noise some nights. 5 min walk to two different metro stations. 10 min walk to the museum district area. Great deal for the price. Would definitely stay there again.
Stayed 6 nights in Apr 2025

10/10 Excellent

Simona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast, wonderfully kind service
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, odd check in

Nice hotel but the check in was a little confusing. Nobody could check in early even though the rooms were clearly ready. The lobby was packed with everyone waiting to check in at exactly 3 pm
Stayed 1 night in Apr 2025

10/10 Excellent

JuanCarlos, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Great location and very attentive
Stayed 3 nights in Apr 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Lynda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well placed near the tube station. Staff were friendly and helpful. Rooms spotless and beds very comfortable. Good choice of food at breakfast….only gripe was that the cooked food was cold by the time we sat down, as it was served on cold plates. Otherwise, no faults… and I would recommend the hotel to friends.
Stayed 3 nights in Apr 2025

10/10 Excellent

eric, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Daphne Bondal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a very convenient location. We managed to get to all the atrractions that we wanted to visit in less than 30 mins. There was a nearby tram station n subway station within walking distance. The breakfast buffet was wonderful and we came almost every morning of our 1 week stay. The housekeeping staff did a wonderful job with tidying the rooms and reception staff would always greet you when you pass by. Some downsides are the toothbrush was hard and you have to request for slippers and toothbrush separately as they are not provided upon check in. Overall, it was a great stay. I definitely recommend this hotel if you want to save on your transporation time.
Stayed 6 nights in Mar 2025

10/10 Excellent

Artak

Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautful in side and felt perfect for a stay in Vienna. The breeakfast was lovely and the waiting staff were brilliant. Really made you feellooked after. The selection was brilliant and food was of a high standard. I really recommend this hotel. On the last day we had to leave before breakfast started so on request they laid on an early breakfast of smoked salmon meat and cheeses...lovely touch.
Stayed 5 nights in Mar 2025

6/10 Okay

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and cleanliness! Great breakfast too!
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

fotini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , friendly staff and amazing breakfast
Stayed 2 nights in Mar 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why stay at a large corporate hotel change when all the beauty and charm of Vienna awaits you at the Kaiserhof! It has every amenity and a history spanning more than 225 years! You will love its full breakfast buffet and is convenient location. I couldn't recommend a hotel more highly!!
Stayed 1 night in Mar 2025

10/10 Excellent

Arsen

Stayed 2 nights in Jan 2025

10/10 Excellent

Nancy G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s a Gem!

This hotel is a gem in the center of Vienna! Location is great- service, atmosphere, breakfast is amazing! They even have an umbrella in the room in case you need it for your stay! We were going to have to buy one, but this was great! Just one comment that you should know- showers come with a wonderful tub- but it’s VERY high and for some- may be difficult to get into the shower / tub combo! You may ask if there are other rooms with different shower styles! Other than that, PERFECT! Book it!
Stayed 3 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very nice hotel with good breakfast options! Front desk staff were great!
Stayed 2 nights in Feb 2025

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and the room was quiet. The staff were friendly and helpful.
Stayed 5 nights in Mar 2025