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Hotel Kaiserhof Wien

4.0 star property

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Photo gallery for Hotel Kaiserhof Wien

Front of property
Interior entrance
Superior Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Restaurant
Lobby lounge

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$235
includes taxes & fees
Jan 10 - Jan 11

Explore the area

View in a map
Frankenberggasse 10, Vienna, Vienna, 1040
  • Place, St. Charles Church
    ‪3 min walk‬
  • Place, Naschmarkt
    ‪5 min walk‬
  • Place, Vienna State Opera
    ‪9 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬

Room options

View all photos for Kaiserhof Superior Room

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Kaiserhof Superior Room

  • Sleeps 2

View all photos for Classic Double Room

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Classic Double Room

9.6 out of 10
Exceptional
(24 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed) | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Classic Double or Twin Room (with extra bed)

9.8 out of 10
Exceptional
(10 reviews)
  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Business Room

Business Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Business Room

10.0 out of 10
Exceptional
(4 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Superior Room

10.0 out of 10
Exceptional
(10 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 484 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Kaiserhof Business Room 2 Single bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Kaiserhof Business Room 2 Single bed

  • Sleeps 2

View all photos for Kaiserhof Classic Room 2 Single bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Kaiserhof Classic Room 2 Single bed

  • Sleeps 2

Kaiserhof Business Room

  • Sleeps 2

Kaiserhof Classic Room

  • Sleeps 2

View all photos for Kaiserhof Classic Room with Extra Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Kaiserhof Classic Room with Extra Bed

  • Sleeps 3

View all photos for Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Suite

  • Sleeps 2

View all photos for Kaiserhof Junior Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Kaiserhof Junior Suite

  • Sleeps 2

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4.8 out of 5, Exceptional, 1,000 reviews
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About this property

Hotel Kaiserhof Wien

4-star hotel in Wieden
A full-service spa, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Hotel Kaiserhof Wien offers 74 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Hotel Kaiserhof Wien features a sauna and a fitness center. The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers spa services, a library, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in February 2016.

Hotel Kaiserhof Wien is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 26 per night)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 75
  • Self parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 852 out of 1004 reviews
Rating 8 - Good. 124 out of 1004 reviews
Rating 6 - Okay. 17 out of 1004 reviews
Rating 4 - Poor. 7 out of 1004 reviews
Rating 2 - Terrible. 4 out of 1004 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful. Staff was super friendly and helpful. Clean room and bathroom. Breakfast buffet was fabulous!! I highly recommend this hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

Ayman

Stayed 1 night in Oct 2025

10/10 Excellent

francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing!! Excellent service, spectacular rooms, great amenities,
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely incredible!
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
Stayed 2 nights in Sep 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent.
Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, quiet and nicely decorated. The hotel is within easy walking distance of a number of attractions including Karlskirche and the Belvedere.
Stayed 1 night in Sep 2025

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to the city centre
Stayed 6 nights in Sep 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This felt like a five star hotel. The room was spacious and comfortable, with a choice of pillows to go with your sleep preferences! The breakfast was outstanding. The hotel is so convenient to the major sites—walkable to the opera house, the winter palace, the museums, shopping, dining, and the underground (metro). We loved it!
Stayed 3 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are excellent and very friendly.
Stayed 2 nights in Sep 2025

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the inner ring where most of the sights and dining options are. Close to local transportantion. Spotlessly clean. Good sized rooms by Europe standards. Excellent breakfast is included!! Beautifully decorated in lounge and entrance.
Stayed 2 nights in Sep 2025

10/10 Excellent

AMANDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom and communal areas were immaculately maintained. Facilities in the bedroom were excellent, they had thought of everything. Breakfast was amazing, extensive food choices, well presented and professional waiting on staff. All in all couldn't fault it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gaganpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and helpful staff
Stayed 4 nights in Aug 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING stay. What a stunning and perfect hotel. Clean, so quiet, wonderful beds, spacious room with desk. Staff is courteous, helpful and very polite, speak English very well. Ready to help out for typical tourist questions, with patience, providing map, explanations. Reserve resto with pleasure. Place is very well located! walkable, close to tram. Next to main areas of interest. You will have no problem with parking on street for 4 euros per day. Breakfast is wonderful, varied, including smoked salmin every morning!! waiter serves you hot drink to your liking. Highly recommend!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Gloria

Stayed 3 nights in Aug 2025

10/10 Excellent

Céline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait
Stayed 3 nights in Aug 2025

10/10 Excellent

benita s

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Michael, Bury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly acceptable Hotel for the money.
Stayed 5 nights in Aug 2025

10/10 Excellent

Martha

Stayed 3 nights in Aug 2025

10/10 Excellent

Meredith, Ponte Vedra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet. Very convenient to train station.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hospitality, steam room and sauna were excellent. Breakfast very good as well. Highly recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025