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Vienna Prestige Apartments - Graben, by Welcome2Vienna

4.5 star property

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January 2025

Photo gallery for Vienna Prestige Apartments - Graben, by Welcome2Vienna

Suite (Pearl 15b, Cleaning Fee Included) | Living area | Flat-screen TV
Property entrance
Suite (Pearl 15b, Cleaning Fee Included) | Private kitchen | Fridge, microwave, oven, stovetop
Suite, 3 Bedrooms, Kitchen (Master Suite 0215A) | 1 bedroom, individually decorated, individually furnished
Room amenity

Reviews

8.2 out of 10

Very good

Popular amenities

  • Washer
  • Kitchen
  • Free WiFi

Explore the area

Map
Graben 28, Vienna, 1010
  • Stephansplatz
    3 min walk
  • Ilona Stüberl
    1 min walk
  • Stephansplatz U-Bahn
    4 min walk
  • Vienna (VIE-Vienna Intl.)
    28 min drive

Room options

View all photos for Suite (Quartz 15c, Cleaning Fee Included)

Suite (Quartz 15c, Cleaning Fee Included) | 1 bedroom, individually decorated, individually furnished

Suite (Quartz 15c, Cleaning Fee Included)

  • 376 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Opal 17, Cleaning Fee Included)

Suite (Opal 17, Cleaning Fee Included) | 1 bedroom, individually decorated, individually furnished

Suite (Opal 17, Cleaning Fee Included)

  • 484 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Vienna Prestige Apartments - Graben, by Welcome2Vienna

4.5-star apartment in Innere Stadt
Tour/ticket assistance and free WiFi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a washing machine and a dining area. Housekeeping is available once per stay.
Vienna Prestige Apartments - Graben, by Welcome2Vienna offers 4 accommodations with espresso makers and hair dryers. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided once per stay.

Vienna Prestige Apartments - Graben, by Welcome2Vienna features tour/ticket assistance and an elevator. Wireless Internet access is complimentary.

Vienna Prestige Apartments - Graben, by Welcome2Vienna is a smoke-free property.

Languages

Croatian, English, French, German, Italian

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Free crib

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Washing machine

Work spaces

  • Laptop workspace

Comfort

  • Fan
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Housekeeping (once per stay)
  • Iron/ironing board
  • Local maps
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 4 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 10:00 PM and 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must contact this property at least 1 week in advance to make check-in arrangements.

Access methods

Host will greet you

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee for check-in between 10:00 PM and 2:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Vienna Prestige Apartments Graben Apartment Vienna
Vienna Prestige Apartments Graben Apartment
Vienna Prestige Apartments Graben Vienna
Vienna Prestige Apartments - Graben, by Welcome2Vienna Vienna
Vienna Prestige Apartments - Graben, by Welcome2Vienna Apartment

Vienna Prestige Apartments - Graben, by Welcome2Vienna Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 61 reviews" "
Rating 8 - Good. 26 out of 61 reviews" "
Rating 6 - Okay. 14 out of 61 reviews" "
Rating 4 - Poor. 0 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

MEGAN

Traveled with group
Location location location
The location is absolutely amazing ! I had arranged for the representative to meet us at 2pm, however they were no where to be seen which made me very nervous...after calling the mobile # I was told "the representative was helping other guests at another location" would have been nice to receive a phone call vs. me having to figure it out...The double bed while very comfortable is small and slightly awkward to get into. The pull out sofa is very squeaky :( The layout is weird but workable. Could definitely use sprucing up and the supplies were VERY minimal. The pictures shown must be of several apartments only some of them corresponded to ours. Also beware of the taxes I was charged $177.00 in taxes for 2 nights!!
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quiet and clean apartment. Easy to reach any historical place.
Stayed 3 nights in Sep 2019

8/10 Good

Swarada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

wei

Liked: Cleanliness, staff & service, room comfort
Very convenient location
WiFi is not working.
Stayed 2 nights in Jul 2019

6/10 Okay

Debra

Disliked: Property conditions & facilities
Okay stay
Didn't look like the pictures at all. In pretty poor shape. Could really use some updating. Weird layout. No door to shower. In a very good location though.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Disliked: Room comfort
Best for basic needs travelers.
Perhaps our negative review is due to our expectations of the property, but this is not a hotel. This is an apartment. We have stayed in other properties with apartment in the name, and they still operate like a hotel with a reception desk, common areas, and staff. We expected this to be similar. Instead, when we arrived and found ourselves at a loss where to check-in or even enter, we called the phone number for our reservation, and it was explained to us that we would be met with keys. He arrived about 15 minutes later, showed us the apartment and its features, answered our questions, and then let us get on with our day. As for the space itself, it's a bit awkward. The bedroom is tiny, and the bed must be pushed against one wall. This forces one person to either climb over the other to exit, or scoot down to the foot of the bed. The living room furniture is not terribly comfortable - the couch was very hard, and the chairs at the table were also uncomfortable. There is a small step from the kitchen to the foyer/washroom area, so when not paying attention, it's easy to trip. The only basic toiletry provided are a small bottle of shampoo (which was not replaced when empty) and small bars of soap. We found some condiments in the refridgerator, but were unsure how long they had been there. There was a washing maching, but no detergent - we had to buy it and then left it there. The area can't be beat, but this was not our style.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Plus: - This is a phenomenal location, first and foremost - it literally could not be better. - Close to public transportation, but right on the walking street, so no real need. - The high ceilings make a small space feel less closed. - The bathroom was modern and nice. - There were good basic amenities in the apartment, and nice bedding and towels. Minus: - There was hair in the bathroom. - The lid on the bathroom garbage was broken and fell off with a loud clang when opened. - I did not realize when I booked for our family of four that the two "extra" guests literally doubled the price, making it extremely expensive, considering my children had to sleep on a couch.
Stayed 2 nights in Oct 2018

6/10 Okay

Andy, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pros: Location is perfect, just steps from Stephensplatz and the subway. Apt was very clean. Cons: double bed in a loft (yes, up very steep stairs/ladder), washer but no dryer, horrible mattress, no towel bars. Summary: from reading the cons, it sounds bad, but the location is so outstanding that I give it a neutral review.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
You could not ask for a better location in the center of Vienna, walking distance to St. Stephen's Cathedral and the Hofburg, aswell as public transit and hop on hop off bus location. The people we dealt with during check in were extremely nice and helpful. The only issues we really had were that the apartment itself wasnt very clean. For a city a luxurious as Vienna we were expecting more, the furniture was pretty run down and cheap and the floors and walls need some real attention. For the price it was a decent stay. If they spent just a little more attention to detail and maintenance we would certainly stay again!
Stayed 5 nights in Aug 2018

6/10 Okay

Paula, New Jersey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor air conditioning plus with a loft it was a sauna.
Stayed 3 nights in Aug 2018

10/10 Excellent

George, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot beat the location if you want to stay in old Vienna.
Stayed 4 nights in Jul 2018

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We were met at the property as promised after following the directions provided. The orientation to the apartment was thorough and very helpful. The location was perfect for our needs.
Stayed 4 nights in May 2018

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great Location - With Drawbacks and a Safety Issue
The apartment was in a fantastic location (possibly the most central location available in Vienna), and was very clean. However, there were some issues... 1. SAFETY ISSUE: The apartment shares a hallway with an adjacent business office. The adjacent office staff usually deadlocks the shared outer door in the evening when they leave for the day. When this happens and anyone leaves the apartment with the keys (to allow them to get back in at street level), any guests who remain in the apartment without the keys are physically locked in since there is only one set of keys provided and the shared deadlocked door cannot be opened by just using the internal door handle. This happened to us. Fortunately, we did not have an emergency as there was no alternative means of escape. 2. COMFORT ISSUE: The bedroom is very small and the bed was extremely hard. The sofa was more comfortable. 3. COMFORT ISSUE: The advertised "air conditioning" is a heating-only system. It does not have cooling capability. That said, portable floor fans were provided. In summary, if you are willing to put up with these issues, you will not find a better location in Central Vienna.
Stayed 3 nights in May 2018

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
A wonderful apartment in the middle of the CBD. Beautiful sights literally steps away from the enterance to building. Well equipped kitchen. Comfortable bed. The washing machine was very welcome after travelling for weeks.
Stayed 3 nights in Dec 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Liyun

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Will, NJ

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, BUT!
Location is key when traveling so I would def recommend for location. BUT I would not recommend for accommodating 4 adults. The sofa bed is ok but it's by the bathroom so that was very uncomfortable. Also there were no AC so I would avoid summer months. Ventilation is terrible so opening the windows made no difference.
Stayed 4 nights in Jul 2017

10/10 Excellent

Tina M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Exceptional location. Right in the heart of where you want to be in Vienna. Exceptional service. Thought I had left my make up in the room after checking out, which turned out I hadn't, but the manager was so pleasant and worked it out so that I could get back into the apartment to check.
Stayed 3 nights in May 2017

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
The greatest feature of our stay was the location. It was steps to Stephenson and the street -graben- is a pedestrian only thoroughfare for most of the day. While there was no ice cube tray, and the bedroom was quite small, the accommodation was satisfactory.

6/10 Okay

jack, Canada

Liked: Cleanliness, staff & service
The best location in Vienna.
Great location Bad lighting Heating does not work properly Bedroom too small

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing apartment in the heart of Vienna!
Loved the apartment and the location. The apartment was central to everything by foot and the sights that were further away, the train is just at the end of the block. Hermes, Chanel, Louis Vuitton, a block away. Restaurants and bars everywhere! Starbucks across the street! My only complaint, and it's a personal preference was that the mattress was very hard.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this Apartment and Vienna
The apartment was clean and well equipped and surprisingling spacious, with really high ceilings and windows. The bed was comfortable if a little firm and kitchen well equipped. Great walk in shower too. You manage your own heating as well - it has gas central heating. Where this place wins is in its location right on the premier shopping street in the centre of Vienna. Literally you walk out into the equivalent of London's West End. You are a five minute walk from St Stephens Church - recommend the Catacombs Tour there and within 15-20 minute walk of all the Christmas Markets, churches, palaces, parliament etc. We did the Big Bus Tour and all the sights and ate well. Food was great but be warned can be expensive. You can shop nearby and cook yourself of course. One point about the apartment there is a large TV but couldn't find any English channels. If you speak German you'll be OK. We carry iPad to HDMI adapters and a cable so can watch some movies and downloads. You shouldn't need to watch TV as there's so much to see!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and immaculate apartment
Very good stay. Location is perfect - right in the centre of the shopping district but close to taxis and lots of restaurants. Apartment very quiet. My partner and I are young so easily got up to the bed which is in a bunk style. Although there is also a single bed on ground floor. Heating was brilliant (very cold in Vienna when we were there) and was a real treat to get back and warm up very quickly. Wouldn't hesitate to book again if we visit Vienna.