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Villa Altagracia Vacation Packages

This property was likely very beautiful many years ago when it first opened and the highlight photos were taken but it has clearly been neglected for some time. Neither the rooms nor the property were as clean and sufficiently stocked with necessities as I would expect. The beds were not comfortable, WiFi was spotty, and linens seemed old and lacking freshness. The only upsides were the ac worked well and the few staff members we encountered tried to be helpful. If you do still decide to stay here and you want to order food for children, do not order the pizza. You will be disappointed. Other food options were okay. Thankfully, we only stayed one night. My family and I were very disappointed so I want to make sure future Expedia users know what they’re getting into. Expedia should require property hosts to post photos within the last year or two.

So first off their AC is not working well even put to the lowest setting, and the ceiling fan that was swaying in an effort to keep the room cool, honestly thought it’d fall off. Be prepared for lots of little spiders and mosquitoes in your room - there’s a fumigate option on their app which is telling. The bed is actually like a rock, though I am a back sleeper and that works for me not for the rest of my company. Beyond that any type of room service you get takes around 1-2 hours even for extremely small requests and housekeeping takes 2+ hours which isn’t great if you want to use your room. To the food, honestly for the price it’s completely astonishing you can’t get a hot plate of food anywhere from the room service, buffet or their reservation only restaurant. Super happy when I got home and was able to eat some steaming hot food. That said there are some good options like 1/10 of their food hits like their fresh fruit. Tipping really doesn’t get you anywhere. Literally got the same service only - 150$ in tips. They just act more friendly and maybe give you more water during or an extra walk by asking if you want alcohol. To the beach now, beware jellyfish and sea wasps. All I can say is I can see why everyone is by the pools and the beach is practically empty. Speaking of the pools, expect a few dead floating bees but overall pretty chill. Anyway all I can think of right now wouldn’t recommend.

Overall, everything was great, and we had a wonderful stay. The staff, especially Liliana, was incredibly helpful, friendly, and always willing to assist with anything we needed. The only issue we experienced was that the electricity went out every night, about 3 to 4 times. Each outage caused a lot of noise when the power came back on, which made it very difficult to sleep. It would be a great improvement if the property had an emergency backup power system for guests to avoid these repeated interruptions during the night. Aside from that, we really enjoyed our stay and appreciated the excellent service from the staff.

Mi experiencia no fue la mejor. La limpieza del cuarto fue terrible y el baño siempre tenía mal olor. Los aires acondicionados no enfriaban bien, lo que hizo la estadía bastante incómoda. En el buffet, la mayoría del personal atendía con mala actitud y parecía molesto, por lo que el servicio dejó mucho que desear. La comida sí estuvo buena, ese fue uno de los pocos aspectos positivos. En la piscina, cuando se acababan las bebidas, no las reponían y al final tuvimos que pagar un upgrade para obtener una habitación con un aire acondicionado que funcionara mejor. En general, esperaba una experiencia mucho mejor.

The most distinctive feature of this hotel is its views of Samaná Bay. Although the hotel seems somewhat old, it is well-maintained and clean. They close the pool and limit access to the elevator to the beach at 7:00 p.m., which might be a bit early for some guests.

It’s a bait and switch the address is not where the location is and the rooms shown are not available. It’s still under construction and has regular black outs. Next to a cemetery. Do not stay here pictures not as shown. AGAIN DO NOT STAY HERE BAIT AND SWITCH NOT AS ADVERTISE. And Expedia nor the hotel will compensate.