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Villa Isabela Vacation Packages

Maravilloso lugar y todo el personal muy amable

La verdad me encantó todo de esta villa 🌞👌

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.

We arrived and as we where getting comfortable in our room the maid walks in without knocking find me and my wife on ligeries. No apologies she just drop a water bottle and left. I call the from desk to tell them about the bizarre situation they didn’t even said sorry just oh we would write a report . The door key was another issue it got deactivated because by mistake we put it close to the phone so we went to front desk and christin or Cristina I can’t clear know her name was very rude and blame us for the card erase. I also her a bartender talking bad about a hotel guest and saying that. He was gonna leave the guy waiting on line. Because the guy don’t tip. He said it in Spanish and I am a native Spanish speaker. Overall place has a nice beach nice pool everything else seen so unorganized and rude

This retreat exceeded every expectation. From the moment I arrived, I felt the stress of daily life melt away. The food was a true highlight — fresh, healthy, and genuinely delicious, with every meal feeling like it was nourishing both body and soul. Whether I was savoring a vibrant breakfast bowl or unwinding with a evening herbal tea, every detail was thoughtfully curated. The setting itself was the perfect antidote to burnout — peaceful, beautifully maintained, and designed for total relaxation. I finally understood what it means to actually unplug: no rushing, no noise, just space to breathe and reset. I left feeling lighter, calmer, and more like myself than I have in months. If you're looking for a genuine escape — not just a trip, but a true reset — this is it. I'll be back.