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Enjoy Pucon

3.0 star property

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Photo gallery for Enjoy Pucon

Breakfast, lunch and dinner served
Bar (on property)
Front of property
3 outdoor pools
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Spa
  • Air conditioning
  • Pet friendly
  • Room service

Explore the area

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Clemente Holzapfel 190, Pucón, Araucania, 4920000
  • Enjoy Pucon Casino
    ‪1 min walk‬
  • Pucon Beach
    ‪3 min walk‬
  • La Poza
    ‪6 min walk‬

Room options

View all photos for Suite

Suite | Minibar, in-room safe, free WiFi, bed sheets

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Quadruple Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (Quadruple Room)

Suite (Quadruple Room) | Minibar, in-room safe, free WiFi, bed sheets

Suite (Quadruple Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Double Room (Matrimonial)

Superior Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets

Superior Double Room (Matrimonial)

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room (Matrimonial)

Standard Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets

Standard Double Room (Matrimonial)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Room Standard

  • 236 sq ft
  • Sleeps 2

Similar properties

Exterior

Hotel Pucon Indomito

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 48 reviews
Hotel Pucon Indomito

About this property

Enjoy Pucon

3-star Pucón hotel with casino
Spend the day catching some rays at the beach, relaxing by one of Enjoy Pucon's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
Enjoy Pucon offers 151 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a health club.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision. Guests under 14 years old are not allowed in the health club or fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Kalül. Services include Swedish massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Enjoy Pucon features a full-service spa, 3 outdoor swimming pools, a health club, and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and a meeting room. This Colonial hotel also offers a casino, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. A total renovation of this property was completed in September 2022.

Enjoy Pucon is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Restaurante Rangue - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bar Rangue - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Rangue
  • Restaurante Rangue

Things to do

  • 28 gaming tables
  • 3 outdoor pools
  • 519 slot machines
  • Casino
  • Full-service spa
  • Health club
  • Ski passes
  • Ski storage

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • On the beach
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (28 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Colonial architecture
  • Communal living room
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - September 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 30000 per pet, per day, plus a deposit of CLP 142800 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
  • A damage deposit of CLP 80000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CLP 16000 per person (one way)
  • Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old)
  • Pet deposit: CLP 142800 per stay
  • Pet fee: CLP 30000 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector

We should mention

The seasonal pool will be open from December 15 to March 15
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the health club or fitness facility, and guests under 18 years old are only allowed in the health club and fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Enjoy Hotel
Enjoy Hotel Pucon
Enjoy Pucon
Enjoy Pucon Gran Hotel Pucon
Enjoy Gran Hotel
Enjoy Pucon Gran Pucon
Enjoy Gran

Enjoy Pucon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 103 out of 334 reviews
Rating 8 - Good. 111 out of 334 reviews
Rating 6 - Okay. 71 out of 334 reviews
Rating 4 - Poor. 31 out of 334 reviews
Rating 2 - Terrible. 18 out of 334 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro, BROOKLYN, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Will definitely stay there again.
Stayed 1 night in Jan 2025

6/10 Okay

Maria Cruz

Traveled with family
Disliked: Staff & service, property conditions & facilities
El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Stayed 2 nights in Jan 2025

10/10 Excellent

Marcelo

Stayed 1 night in Dec 2024

4/10 Poor

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience not worth the price

We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
Stayed 3 nights in Jan 2025

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Stayed 1 night in Dec 2024

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Amina

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Stayed 1 night in Apr 2024

4/10 Poor

paola andrea

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joaquin

Stayed 1 night in Dec 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old star coming back

Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Stayed 7 nights in Oct 2023

4/10 Poor

joaquin

Disliked: Room comfort

Noise, bad room service

Quiero expresar mi descontento por la experiencia que he tenido durante mi estancia en sus instalaciones. Inicialmente, reservé una suite y me asignaron una habitación que parecía haber sido adaptada de una bodega en el segundo piso, con vista a la entrada del hotel. El techo de madera hacía que cada paso de los huéspedes de arriba se sintiera como un riesgo de que se caiga. Esta situación afectó mi descanso, ya que cualquier movimiento de los vecinos de arriba, incluso ir al baño, me despertaba. En segundo lugar, me cobraron $400.000CLP como depósito para abrir el frigobar. A pesar de salir a cenar, al regresar, seguía cerrado. Tuve que llamar dos veces y esperar 40 minutos para que lo abrieran, ya que necesitaba agua para mis medicamentos. Por último, no había agua caliente. Tras el viaje, quería ducharme, pero no fue posible. Llamé dos veces y esperé 40 minutos para que lo solucionaran. Servicio de comida a la habitación llegó frío. El segundo día me hicieron UPG de habitación, luego de reclamar. Fue buena la atención al momento de reclamar.
Stayed 4 nights in Sep 2023

8/10 Good

YVONNE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
Stayed 4 nights in Feb 2023

4/10 Poor

CARLOS, Santiago

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor conditions and ugly staff …
Stayed 6 nights in Sep 2022

6/10 Okay

Michael, Mableton

Stayed 1 night in May 2022

6/10 Okay

Jorge, Santiago

Traveled with family and small children
Liked: Cleanliness, staff & service
nice staff, well located. a little bit old.
Stayed 1 night in Feb 2022

6/10 Okay

LORENA

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs to be renovated , everything looks and feels old
Stayed 1 night in Jan 2022

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic and amazing

Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Necesita una renovación

Las instalaciones son antiguas, baño con sarro, aspecto sucio... las habitaciones necesitan una reforma total.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Enjoy Pucon disapointment

I was in Pucon for my son's wedding. He had booked the Bambu Lodge for the wedding (3 nights) so I just needed a room for the first night in town. For ease I booked the Bambu lodge and then they cancelled on me so I needed to find a room for that one night and not being sure about other hotels I found (which had better ratings, but only a few ratings) I decided to stay at Enjoy. The pictures made it look awesome and liked the lakefront location. Well, the common areas were very nice, the location was great but the room was really dated, run down and in poor condition. I just figured this was the norm, it's a foreign country, first time there... It was also very loud until midnight or later so don't plan to go to bed early.
Stayed 1 night in Jan 2020

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Señoritas que recibieron o atendieron mi check in fueron muy serias, les falta aprender a sonreír. No me hacen ningún favor al atenderme, muy por el contrario, el favor se los hago yo al preferir su hotel. Falta de aseo en pasillos y ascensores. Pieza y baño muy cómodos y limpios y ordenados.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it’s good. Room spacious, view to the lake and had everything for a family room
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property is old and not taken care of, bad management even though staff is very nice. The only good thing is the incredible view of the lake.
Stayed 1 night in Nov 2019