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Hotel Casablanca Spa & Wine

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casablanca Spa & Wine

Family Room | Premium bedding, memory foam beds, individually furnished, desk
Couples treatment rooms, sauna, spa tub, body treatments, hydrotherapy
Exterior
Exterior
21-inch flat-screen TV with cable channels, TV, DVD player

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Gym
    Gym
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Spa
    Spa

Explore the area

Map
Ruta 68 con enlace Tapihue, Casablanca, Valparaiso, 2340000
  • Veramonte
    2 min drive
  • Bodegas RE
    3 min drive
  • Casas del Bosque Winery
    7 min drive
  • Vina del Mar (KNA)
    45 min drive

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, memory foam beds, individually furnished, desk

Double Room, 2 Double Beds

  • 344 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Room

Family Room | Premium bedding, memory foam beds, individually furnished, desk

Family Room

  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, memory foam beds, individually furnished, desk

Superior Double Room

  • 323 sq ft
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, memory foam beds, individually furnished, desk

Standard Double Room

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Premium bedding, memory foam beds, individually furnished, desk

Triple Room

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, memory foam beds, individually furnished, desk

Suite, 1 King Bed

  • 592 sq ft
  • Valley view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casablanca Spa & Wine

3.5-star Casablanca hotel connected to the convention center, close to Bodegas RE
After a day on the slopes, return to Hotel Casablanca Spa & Wine to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including a spa tub and a full-service spa. Change of towels is available on request.
Hotel Casablanca Spa & Wine offers 20 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and bathrobes. Rooms open to balconies. These individually furnished accommodations have separate dining areas and include desks. Memory foam beds feature premium bedding. 21-inch flat-screen televisions come with premium cable channels and DVD players. Bathrooms include shower/tub combinations with jetted bathtubs, slippers, designer toiletries, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

Children under 10 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Uva Spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Getting to the slopes is a breeze with the hotel's ski shuttle (surcharge). At the end of the day, order après-ski drinks at the hotel's bar.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This ski hotel also offers an outdoor tennis court, a sauna, and a fitness center. Guests can use the indoor pool and outdoor pool at a partner property. Complimentary self parking is available on site.

Hotel Casablanca Spa & Wine has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:30 AM and 10:30 AM.
Hotel Casablanca Spa&Wine - Overlooking the pool and garden, this restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 8:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hotel Casablanca Spa&Wine

Things to do

  • Full-service spa
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Tennis lessons
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • DVD player
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (431 square feet of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Handrails in stairways (39 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock

Food and drink

  • Limited room service
  • Separate dining area

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 9:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CLP 30000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CLP 30000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 10 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 10 years old are not allowed in the swimming pool or spa tub without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Casablanca SPA Wine
Hotel Casablanca SPA & Wine
Hotel SPA & Wine
Hotel Casablanca,Spa And Wine
Hotel Casablanca Spa Wine
Hotel Spa Wine
Hotel Casablanca Spa Wine
Casablanca & Wine Casablanca
Hotel Casablanca Spa & Wine Hotel
Hotel Casablanca Spa & Wine Casablanca
Hotel Casablanca Spa & Wine Hotel Casablanca

Hotel Casablanca Spa & Wine Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 127 reviews" "
Rating 8 - Good. 39 out of 127 reviews" "
Rating 6 - Okay. 17 out of 127 reviews" "
Rating 4 - Poor. 15 out of 127 reviews" "
Rating 2 - Terrible. 17 out of 127 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

OWEN, CALGARY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Has be well kept and maintained. We had a nice stay during the offseason. Honestly, I think we were the only couple at the entire resort so it was very quiet. Received assistance booking a wine tour which was super helpful since we don’t speak Spanish. Only complaint is the rooms were cold when we arrived. Took a while for the heater to warm up the room, then the heat turned off in the morning. Otherwise, nice stay!
Stayed 1 night in Aug 2024

10/10 Excellent

You Chung

Stayed 1 night in Mar 2024

8/10 Good

Charles

Liked: Room comfort
Satisfied Stay
Loved rustic construct and old fashioned keys. Staff non responsive to request to access tv.
Stayed 1 night in Feb 2024

8/10 Good

Mary

Traveled with partner
Liked: Amenities
Valentina, at reception was extremely helpful, friendly and knowledgeable.Communicating with her is the way to go. She can arrange taxis for wherever you need to go. The on site restaurant was really good and convenient.
Stayed 3 nights in Feb 2024

10/10 Excellent

Felipe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

4/10 Poor

Selina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was once great and has a lot of potential, but needs major investment and some love and care. Staff was very friendly.

10/10 Excellent

Pawel, sayerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room. Very good breakfast. Close to many winery.

8/10 Good

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comment
Very nice and comfortable place!
Stayed 1 night in Nov 2021

10/10 Excellent

Monica

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Seems like this was a nice hotel 20 years ago, today is in very bad shape with all the facilities with literally zero maintenance. Stain walls with humidity all over, dirty carpets, dust and spider webs everywhere, no room amenities, super small tv with bad cable sign, no good wifi coverage, depressing gym and front desk with bad attitude. Don’t go!!
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is wonderfully quaint. It is quiet and very relaxing. It is old, tired and very worn out, though. Badly in need of maintenance, but clean, safe and quiet. Beds were very comfortable. You need to go here for the food. The restaurant was EXCELLENT.
Stayed 1 night in Dec 2019

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, welcoming owners, great location!
The hotel is in a great location very close to many wineries. The hotel owners set us up with a taxi and reserved a winery tour for us (which was much appreciated since we do not speak spanish and this would be difficult for us). The hotel has secure parking (behind a gate) and the property is beautiful with an indoor and outdoor pool, tennis courts and hot tub. The rooms are a little bit dated, but everything is very clean and works well - I think the outdated nature gives the room character. The hotel owners are very nice and welcoming and they prepared a delicious breakfast for us in the morning (included with our booking). The hotel is calm and quiet and perfect for a relaxing getaway in wine country.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Pools were clean and wonderful, I wish we had a room in the newer addition rather than the older original. Just make the request and you'll be fine.
Stayed 2 nights in Mar 2019

4/10 Poor

JackieB, Chicago, IL

Traveled with family
Disliked: Staff & service, amenities
If you do not speak Spanish, the is not the property to stay at. No one there speaks any English. The spa services are only available on the weekend and must be arranged ahead of time. The restaurant is only open for dinner on the weekend or if you preorder a meal. We would have been better off exploring the Casablanca Valley as a day trip from Santiago or Valparaiso. There are many options for personalized tours from either place.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Xiangxiang Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel staff was good. The room had many areas of opportunity, floor was dirty and bathroom had broken tiles and was not overall cleaned. The bed was supper uncomfortable. Probably more like a motel.
Stayed 1 night in Aug 2018

4/10 Poor

Daniel, Windhoek, Namibia

Disliked: Staff & service, property conditions & facilities
Lots of potential
The place could be really nice if just all the small issues didn’t add up. It’s beautiful and has an excellent location. They just need to provide towels, clean the windows, paint, train the staff, dust. Overall, it’s good but over time all the little things get annoying....like asking for silverware and a napkin at every meal. They have tennis rackets but no balls. It just goes on and on. No towels at the beautiful pool. Plastic lounge chairs have no cushions.
Stayed 2 nights in Jan 2018

2/10 Terrible

D, Toronto, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The rooms are dirty. The hotel is outdated and in need of a major renovation. In some areas the roof looks like it will collapse at any minute. Trying to eat dinner in the dining room is almost impossible. On a Saturday night we were told the dining room was closed when we came down to dinner. No explanation. Just closed. This hotel was highly disappointing.
Stayed 3 nights in Nov 2017

10/10 Excellent

mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Family an Relax
Stayed 1 night in Aug 2017

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Very beautiful. Highly recommend
The staff was amazing and went out of their way to make us comfortable. Two pools, a hot tub and a good restaurant. Near beautiful wineries. Our room was exquisitely decorated. Take bus from vina Del Mar to Casablanca and hotel is a short taxi ride

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was amazing. Indoor and outdoor with spa. Lovely reception great location

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Hotel is occupied with maintaineance works. Understaffed and unfriendly personnel. Everything takes a long time. Restaurant not prepared for a lot of people. In general this hotel would be nice if there would be more personnel and if it would be proper maintained. Hotel looks like 20 years without maintenance. Price is far too high for this hotel.

2/10 Terrible

Ramon, Denver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service
Horrible service. Restaurant closed almost everyday because I was the only guest. Very poor internet connectivity. Room not clean. Never coming back