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Novotel Viña del Mar

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Viña del Mar

Exterior
Aerial view
Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Sundeck
Minibar, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking included
    Parking included
  • Gym
    Gym
  • Spa
    Spa
  • Pet friendly
    Pet friendly

Explore the area

Map
Calle 6 N 745, Vina del Mar, Valparaiso, 2520000
  • Acapulco Beach
    11 min walk
  • Teatro Municipal
    12 min walk
  • Mall Marina
    13 min walk
  • Valparaiso (VAP-Rodelillo Airfield)
    20 min drive

Room options

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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Room

Pullman Viña del Mar San Martín

Pool
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (666)
The price is $259
per night
$259 total
includes taxes & fees
Dec 7 - Dec 8
Pullman Viña del Mar San Martín

About this property

Novotel Viña del Mar

4-star Vina del Mar hotel close to Acapulco Beach
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a conference center are onsite. Housekeeping is available on request.
Novotel Viña del Mar offers 141 accommodations with minibars and safes. 50-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a children's pool and an outdoor pool, Novotel Viña del Mar provides a sauna and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 5 meeting rooms. Event facilities measuring 2928 square feet (272 square meters) include a conference center. This business-friendly hotel also offers spa services, a terrace, and multilingual staff. Onsite covered self parking is complimentary.

Novotel Viña del Mar is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Veranda - This poolside restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Gourmet Bar - This bar specializes in local cuisine and serves breakfast, brunch, and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free secured, covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 19 for adults and USD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gourmet Bar
  • Veranda

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Free crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center (2,928 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 22 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 19 for adults and USD 19 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 22 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Vina Mar Hotel Vina del Mar
Novotel Vina Mar Hotel
Novotel Vina Mar Vina del Mar
Novotel Vina Mar
Novotel Viña del Mar Hotel
Novotel Viña del Mar Vina del Mar
Novotel Viña del Mar Hotel Vina del Mar

Novotel Viña del Mar Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 188 out of 335 reviews" "
Rating 8 - Good. 88 out of 335 reviews" "
Rating 6 - Okay. 28 out of 335 reviews" "
Rating 4 - Poor. 18 out of 335 reviews" "
Rating 2 - Terrible. 13 out of 335 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nelida

Liked: Cleanliness, staff & service, property conditions & facilities
Tuvimos un servicio excelente Gracias Pd: Seria estupendo la opcion de almohadas hipoalergenicas , que no tengas plumas !
Stayed 1 night in Aug 2024

8/10 Good

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
The room was so hot. We couldn’t turn down the temperature. Also if have two people in the room it will be nice to have 2 mugs for coffee. Overall was very good
Stayed 2 nights in Aug 2024

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

DIANA

Stayed 5 nights in Jul 2024

8/10 Good

Edward G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice but was cold and the thermostat did not work. The shower temperature was also colder than it should have been. Employees were terrific.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nurivan Gerardo

Stayed 5 nights in Jun 2024

10/10 Excellent

Tatiana

Stayed 3 nights in May 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe location
Lovely location in a vibrant area
Stayed 1 night in May 2024

10/10 Excellent

Cristina

Stayed 4 nights in May 2024

8/10 Good

RENE MARTINEZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little detai
The refrigerator was not working
Stayed 2 nights in Apr 2024

8/10 Good

Felicio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização boa, staff muito atencioso, principalmente Bryan que nos ajudou em muitos assuntos. As amenidades no quarto, como sachê de chá e café só foi dada na chegada e não houve reposição 😳
Stayed 3 nights in Apr 2024

10/10 Excellent

nilgia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be near the beach and restaurants.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great breakfast, nice people works there and great location
Stayed 3 nights in Mar 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me sentí estafada
Si viajas del extranjero asegúrate de llevar tu pasaporte extranjero y un comprobante del PPD porque sino te cobrarán un cargo de 80 mil pesos chilenos por el “IVA” aunque hayas pagado en su totalidad el pago del hotel a la hora de reservar. Está información el hotel no te la da y tampoco la app de hotels.com. A la hora del check in está información no se me fue dada tampoco hasta muchas horas más tarde, luego trate de pagarlo con tarjeta Mastercard extranjera no se pudo, tuve que pagar con cash. Muy poca ayuda e información a la hora del check in. Luego horas más tarde pude usar mi tarjeta.
Stayed 4 nights in Mar 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing from the rooms and staff, excellent and I’m very picky.
Stayed 11 nights in Mar 2024

8/10 Good

chung see

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe and quiet area to stay although need to walk at least 10 min to the beach and other attractions. Rooms are clean and spacious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it for the pool/patio area alone
Great spot not too far from the beach & main downtown dining area. Loved the outdoor patio by the pool & restaurant.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located in a nice neighborhood, nearby to the city center.
Stayed 1 night in Jan 2024

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the vibe! Quiet and modern. Friendly staff!
Stayed 1 night in Mar 2024

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in Viña
Comfortable room, limited sea view, some street noise, very friendly staff, good restaurant, comfortable free underground parking, good price-quality ratio
Stayed 1 night in Mar 2024

8/10 Good

Ramona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Elpidio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated about six blocks from the waterfront with many good restaurants, coffee shops, and convenience stores within a 7-8 block radius. Attractions are within walking distance. Public buses, which are very easy to use, stop within a block of the hotel and can be taken to Valparaiso, Reñaca, Conćon and anywhere in between. Stayed here for 7 nights and was our base for daily travels. Hotel is modern, spacious, very clean. All front desk, restaurant and cleaning staff were excellent. Breakfast items were plentiful and delicious but remained the same over the duration of our stay. Room and hotel interior areas were all very clean. Area is very safe and comfortable to walk around at night. Would definitely stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Elpidio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, modern, walking distance to most interesting places in Viña del Mar, bus transportation to Valparaiso convenient, cheap and across the street from hotel. Breakfast had adequate variety and good quality. Facilities were very comfortable. Staff were there to make your stay comfortable and pleasant and they are fluent in English which helps!
Stayed 4 nights in Feb 2024

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place overall
Stayed 1 night in Feb 2024

4/10 Poor

ANGEL, HOLLYWOOD

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff and service is very bad. No clear instructions. We asked for laundry and we received two different answers: same day and one day. Nobody explained to us that we have to pick up the laundry at front desk. Because we paid in advance nobody at front desk explained to us that we need to register our credit card for any additional service (restaurant, drinks, etc). Then we went to restaurant and we didn't have our credit card with us and we had to go to the room at payment time. Bryan at front desk was very good. We asked for a cappuccino during breakfast and the machine is damage for two consecutive days. We left then we don't know when is going to be available. Breakfast started by 6:30 am. Today we went around 7:30 am and still they were working on the menu (one hour late). This is not the Novotel chain that I know many years ago. We requested to clean the room yesterday by 9:00 am. They told us that in half an hour would be ready. By 3:00 pm still room wasn't clean. Summary, there are no good information nor clear and complete from staff and grade of service is not good.
Stayed 3 nights in Jan 2024