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AC Hotel General Álava by Marriott

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AC Hotel General Álava by Marriott

Gym
Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, blackout drapes, soundproofing
Daily buffet breakfast (EUR 14.30 per person)
Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, blackout drapes, soundproofing
Daily buffet breakfast (EUR 14.30 per person)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry

Explore the area

Map
Avenida Gasteiz, 79, Vitoria-Gasteiz, Alava, 1009
  • Europa Conference and Exhibition Centre
    1 min walk
  • Anillo Verde
    9 min walk
  • Cathedral of Santa Maria de Vitoria
    10 min walk
  • Vitoria (VIT)
    10 min drive

Room options

Similar properties

Rooftop terrace

Holiday Inn Express Vitoria, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (617)
The price is $111
per night
$122 total
includes taxes & fees
Dec 7 - Dec 8
Holiday Inn Express Vitoria, an IHG Hotel

About this property

AC Hotel General Álava by Marriott

3-star Vitoria-Gasteiz hotel, connected to the convention center in Lovaina
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Other amenities include a coffee shop/cafe, WiFi in public areas, and 24-hour room service.
AC Hotel General Álava by Marriott offers 107 accommodations with safes and hair dryers. Plasma televisions come with digital channels.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and meeting rooms.

Wireless Internet access is available for a surcharge. Event facilities measuring 2616 square feet (243 square meters) include conference space. This family-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

AC Hotel General Álava by Marriott is a smoke-free property.

Buffet breakfasts are available for a surcharge between 8:00 AM and 11:00 AM on weekends.
AC Lounge - This gastropub specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 8 per 24-hour period)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (EUR 17 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 14.30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • AC Lounge

Things to do

  • Gym

Family friendly

  • Crib
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,616 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 14.30 per person
  • Fee for in-room wireless internet: EUR 8 per 24-hour period (rates may vary)
  • Self parking fee: EUR 17 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

AC Hotel General Álava
Ac General Alava By Marriott
AC Hotel General Álava by Marriott Hotel
AC Hotel General Álava by Marriott Vitoria-Gasteiz
AC Hotel General Álava by Marriott Hotel Vitoria-Gasteiz

AC Hotel General Álava by Marriott Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 112 out of 331 reviews" "
Rating 8 - Good. 157 out of 331 reviews" "
Rating 6 - Okay. 42 out of 331 reviews" "
Rating 4 - Poor. 14 out of 331 reviews" "
Rating 2 - Terrible. 6 out of 331 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Aleksander

Stayed 1 night in Nov 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kujtim

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 4 nights in Sep 2023

6/10 Okay

Jackeline

Improve rooms
Stayed 5 nights in Sep 2023

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and friendly staff. Convenient to old town and Congreso building
Stayed 1 night in Jun 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
The reception was very efficient but with little warmth in the greeting. The room was excellent but the bathroom had a background smell. The bar and restaurant staff were very friendly and helpful. It was a little noisy as there was what appeared to be a school trip and there was lots of teenagers around. We were happy enough with our stay to book our return trip.
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Stayed 1 night in Jun 2022

6/10 Okay

Timothy M

Disliked: Property conditions & facilities
Tiered hotel.makes sure book bigger sized room
We stayed 3 nights. The room we initially booked was the size of a prison cell so we asked for an upgrade which we paid for despite being silver we pointed this out. Staff helpful with travel and tourist advice. At breakfast omelette made to order. Overall the hotel needed a make over decoration tierd.
Stayed 3 nights in Oct 2021

6/10 Okay

Héctor

Disliked: Property conditions & facilities, room comfort
Outdated premises. Sub-standard
Very outdated hotel for AC Marriot standards. The air conditioning was rattling loudly, old radiators and dirty wallpaper. The lobby was great, but rooms need refurbishment. Parking at hotel is 15 EUR/night. Across the street just 6 EUR
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Stayed 6 nights in Jul 2019

8/10 Good

Per

Liked: Cleanliness, staff & service, room comfort
Stay in Vitoria, Basque Country
The hotel itself is very nice and pleasant. However, the buildings next door looks dated. The hotel is located on a pleasant wide street that go to the center of Vitoria, Spain. The street had several restaurants and we had dinner in one of them. We had an issue with the air conditioning and WiFi initially so we requested a change in room. We got transferred to a very nice room. I also used the garage. It was located below the hotel with an entrance to the hotel. The garage itself was OK, but the entrance looked dated.
Stayed 1 night in Jun 2019

2/10 Terrible

Nubu

Disliked: Staff & service
Rude staff
The staff was rude and not helpful
Stayed 5 nights in May 2019

6/10 Okay

Pete

Liked: Cleanliness, property conditions & facilities, room comfort
Decent Hotel Nothing Special.
Would recommend for business travelers staying one night. Rooms fairly modern and clean. Nothing special about the rooms, no crib provided for our child. Loud banging noises from the rooms or plumbing above. We were on the first floor. A highlight was we found parking close to the hotel for free. It's also an easy walk to the center.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish rooms, great breakfast!
Very stylish hotel and rooms, good black out curtains. Excellent self-serve breakfast.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly helpful staff. The hotel was within walking distance of the old town and there were a few decent restaurants closer
Stayed 1 night in Jul 2018

6/10 Okay

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cold
There was NO HEAT in the building. 38 degrees Ft At night. The lady at the desk took mercy on us and gave us a small electric heater. Without that I would have gotten sick.
Stayed 3 nights in Sep 2017

10/10 Excellent

Tom, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, I have stayed here many times before.
Clean, friendly, and the breakfast is fantastic. I always stay here, no complaints, great hotel and staff.

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was pretty nice. I didn't have any issues with it. The location is slightly outside the old town but it's within walking distance.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean.
One night stopover, comfortable.

4/10 Poor

Christopher

Disliked: Cleanliness, room comfort
Hotel is in a good location but has several faults
Located fairly near the old town and the bus station. The hotel has many faults that we encountered. Slow check-in and check out (too busy to greet us immediately), very dusty rooms, A/C simply fails to give out proper cool air, cheap bed linen (think cheap blanket in between bed sheets), the TV remote failed, hairs found on bed and in the bathroom on arrival, no wifi in rooms. Would think there are better hotels in the town

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in city center
Friendly personal at reception. Nice hotel. Good breakfast. The noise isolation of the rooms was not ideal.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
2 night stay
The room was very clean. The hotel was located in a good location near shops. Unfortunately the room did not have wifi coverage which was disappointing as the staff was aware and it made it hard to plan our trip. They also advertise wifi in all rooms.