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Hotel was great. About a 20-25 min walk from the ferry/bus. You will definitely get your exercise on since it’s on an incline lol. The roof too was awesome and the staff was great and helpful. They even gave us breakfast which wasn’t included in our package. I would stay here again.

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

Good property

Rooms were spacious, clean and nice. Hotel in a great location. Staff was incredibly nice, breakfast superb and Luigi at front desk the absolute best!

Very clean, helpful staff and excellent food.

Hotel Plaza is in an ideal location…close to everything!! The staff is extremely friendly and super accommodating. We decided to stay another night and they were able to upgrade us to a larger room overlooking one of the main streets with a balcony. The morning breakfast buffet is AMAZING! The most delicious buffet we’ve ever had at a hotel. They also provide all of the amenities you could imagine in the rooms and the bed is super comfortable. The rooftop pool is even more beautiful than the online photos with a stunning view of Mount Vesuvius. We recommend this hotel to anyone visiting Sorrento!

Great location, amenities, and service! Will return.