See all properties

Melia Ho Tram Beach Resort

5.0 star property

Choose dates to view prices

Photo gallery for Melia Ho Tram Beach Resort

2 outdoor pools, free cabanas, pool umbrellas
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
2 outdoor pools, free cabanas, pool umbrellas
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar
  • All inclusive

Explore the area

Map
Coastal Road, Ho Tram Hamlet, Phuoc Thuan Commune, Xuyen Moc, Ba Ria-Vung Tau
  • Hamptons Plaza Ho Tram
    ‪8 min walk‬
  • Hamptons Pier
    ‪1 min drive‬
  • Ho Tram Beach
    ‪7 min drive‬
  • Vung Tau (VTG)
    ‪52 min drive‬

Room options

View all photos for The Level 4-Bedroom Beachfront Pool Villa

The Level 4-Bedroom Beachfront Pool Villa | View from room

The Level 4-Bedroom Beachfront Pool Villa

  • 5005 sq ft
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 1 Queen Bed and 2 Large Twin Beds

View all photos for The Level 2-Bedroom Lakefront Pool Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 2-Bedroom Lakefront Pool Villa

  • 2368 sq ft
  • Lake view
  • Sleeps 7
  • 1 King Bed and 2 Large Twin Beds

View all photos for Junior Suite Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite Ocean View

  • 710 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme Room Oceanfront

View from room

Supreme Room Oceanfront

  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for 2-Bedroom Suite Ocean View

2-Bedroom Suite Ocean View | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers

2-Bedroom Suite Ocean View

  • 947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Double Bed

View all photos for The Level 1-Bedroom Oceanfront Pool Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 1-Bedroom Oceanfront Pool Villa

  • 2099 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Level 3-Bedroom Beachfront Pool Villa

The Level 3-Bedroom Beachfront Pool Villa | Living area | LCD TV

The Level 3-Bedroom Beachfront Pool Villa

  • 3767 sq ft
  • Ocean view
  • Sleeps 10
  • 2 King Beds and 2 Large Twin Beds

View all photos for The Level 3-Bedroom Oceanfront Pool Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 3-Bedroom Oceanfront Pool Villa

  • 3767 sq ft
  • Ocean view
  • Sleeps 10
  • 2 King Beds and 2 Large Twin Beds

View all photos for 2-Bedroom Family Suite Ocean View

Minibar, in-room safe, individually decorated, individually furnished

2-Bedroom Family Suite Ocean View

  • 1216 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

View all photos for The Level 2-Bedroom Oceanfront Pool Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 2-Bedroom Oceanfront Pool Villa

  • 3122 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Large Twin Beds

View all photos for The Level 1-Bedroom Lakefront Pool Villa

The Level 1-Bedroom Lakefront Pool Villa | Minibar, in-room safe, individually decorated, individually furnished

The Level 1-Bedroom Lakefront Pool Villa

  • 1292 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room Ocean View

  • 506 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for The Level 3-Bedroom Lakefront Pool Villa

The Level 3-Bedroom Lakefront Pool Villa | View from room

The Level 3-Bedroom Lakefront Pool Villa

  • 3767 sq ft
  • Lake view
  • Sleeps 10
  • 2 King Beds and 2 Large Twin Beds

View all photos for Deluxe Room, Garden View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, Garden View

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Premium Room (Private Garden)

Premium Room (Private Garden) | Garden view

Premium Room (Private Garden)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for The Level 1 Bedroom Lakefront Pool Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 1 Bedroom Lakefront Pool Villa

  • Sleeps 2
  • 1 King Bed

View all photos for 2-Bedroom Family Suite Ocean View

Minibar, in-room safe, individually decorated, individually furnished

2-Bedroom Family Suite Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for The Level 3 Bedroom Lakefront Pool Villa

Living area | LCD TV

The Level 3 Bedroom Lakefront Pool Villa

  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for The Level 3-Bedroom Oceanfront Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 3-Bedroom Oceanfront Villa

  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for JUNIOR SUITE OCEAN VIEW

Minibar, in-room safe, individually decorated, individually furnished

JUNIOR SUITE OCEAN VIEW

  • Sleeps 2
  • 1 King Bed

View all photos for PREMIUM ROOM PRIVATE GARDEN

Minibar, in-room safe, individually decorated, individually furnished

PREMIUM ROOM PRIVATE GARDEN

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level 2 Bedroom Oceanfront Pool Villa

Living area | LCD TV

The Level 2 Bedroom Oceanfront Pool Villa

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room Garden View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Supreme Room Oceanfront

Minibar, in-room safe, individually decorated, individually furnished

Supreme Room Oceanfront

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level 4 Bedroom Beachfront Pool Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 4 Bedroom Beachfront Pool Villa

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room Ocean View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 BEDROOM SUITE OCEAN VIEW

Minibar, in-room safe, individually decorated, individually furnished

2 BEDROOM SUITE OCEAN VIEW

  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for The Level 1 Bedroom Oceanfront Pool Villa

LCD TV

The Level 1 Bedroom Oceanfront Pool Villa

  • Sleeps 2
  • 1 King Bed

View all photos for The Level 2 Bedroom Lakefront Pool Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 2 Bedroom Lakefront Pool Villa

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for The Level 3 Bedroom Beachfront Pool Villa

Minibar, in-room safe, individually decorated, individually furnished

The Level 3 Bedroom Beachfront Pool Villa

  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

IXORA Ho Tram By Fusion

  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, (65)
$106 nightly
The price was $118
The price is $106 total
includes taxes & fees
IXORA Ho Tram By Fusion

About this property

Melia Ho Tram Beach Resort

5-star Xuyen Moc hotel walkable to Hamptons Plaza Ho Tram
Catch some rays on Melia Ho Tram Beach Resort's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Melia Ho Tram Beach Resort offers 301 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Xuyen Moc hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach and an outdoor tennis court are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Some rates at Melia Ho Tram Beach Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Melia Ho Tram Beach Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 poolside bars. Wireless Internet access is complimentary. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking is available on site.

Melia Ho Tram Beach Resort has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
SaSa - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast and lunch.
Breeza Beach Club - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Muối - Overlooking the ocean and pool, this fine-dining restaurant specializes in Vietnamese cuisine and serves lunch and dinner. Open daily.
Elyxr Cafe - Onsite café. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Melia Ho Tram Beach Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

Languages

English, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free bus station shuttle
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: VND 2,000,000 to 2,600,000 for adults and VND 500,000 to 700,000 for children
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Breeza Beach Club
  • Elyxr Cafe
  • Muối
  • SaSa

Things to do

  • 2 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room crib
  • Lifeguards on site
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Living plant wall

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of VND 1390000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 2600000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: VND 1500000 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately VND 2000000 to 2600000 for adults, and VND 500000 to 700000 for children
  • Pet fee: VND 1390000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 2600000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Meliá Ho Tram Hotel Xuyen Moc
Meliá Ho Tram Beach Resort Xuyen Moc
Meliá Ho Tram Beach Xuyen Moc
Hotel Meliá Ho Tram Beach Resort Xuyen Moc
Xuyen Moc Meliá Ho Tram Beach Resort Hotel
Hotel Meliá Ho Tram Beach Resort
Meliá Ho Tram Beach
Meliá Ho Tram
Melia Ho Tram Beach Xuyen Moc
Meliá Ho Tram Beach Resort
Melia Ho Tram Beach Xuyen Moc
Melia Ho Tram Beach Resort Hotel
Melia Ho Tram Beach Resort Xuyen Moc
Melia Ho Tram Beach Resort Hotel Xuyen Moc

Melia Ho Tram Beach Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 205 out of 274 reviews
Rating 8 - Good. 51 out of 274 reviews
Rating 6 - Okay. 12 out of 274 reviews
Rating 4 - Poor. 4 out of 274 reviews
Rating 2 - Terrible. 2 out of 274 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Estella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Frank, West Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice and beautiful. The staff was great too. We had the all inclusive which was awesome value.
Stayed 6 nights in Feb 2025

10/10 Excellent

Devin

Stayed 1 night in Feb 2025

4/10 Poor

RACHEL

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Customer service standards here were noticeably poorer than similar hotels on Phu Quoc island. We didn't get a nice welcome at breakfast - just a shrug really - nobody asked if we wanted coffee. Three days in a row. To be honest, staff at breakfast seem to try and avoid eye contact with guests (in case they might ask them for something, I guess!) I wouldn't recommend this hotel. Go to Phu Quoc where the sheer number of hotels drives up customer service standards. The restaurants and bars in this resort are also overpriced.
Stayed 2 nights in Feb 2025

8/10 Good

Luke-Hieu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-kept resort. Great pool area and beach. Should have had orientation for guests like giving a tour of the resort (instead of showing on the map), activities to help guests acquaint with the property.
Stayed 1 night in Jan 2025

10/10 Excellent

Dominic

Stayed 7 nights in Jan 2025

10/10 Excellent

philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful resort . Our one bed villa was a massive 120 sq m. The private pool was much more than a plunge pool. Cant fault the quiet but very stylish resort. Staff were knowledgeable and helped With any queries we had. Breakfast was extensive.
Stayed 3 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

2/10 Terrible

Thuy-giao

Disliked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Dec 2024

10/10 Excellent

BAO, Renton

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice get-away trip at Ho Tram
Stayed 2 nights in Sep 2024

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely clean hotel but not a lot to do around it

The hotel is stunning, the location views are great. The staff are so friendly. I just felt there is a huge lack to do around the hotel. The hotels beside it are either not opened yet or closed. Can’t really go far and they didn’t have a great selection of excursions. It’s great for a few days if you want to relax, it’s very expensive for Vietnam for drinks and food but is probably similar price to uk. We visited for a week and by day 4/5 we were a bit fed up of the same restaurants. Also felt it lacked entertainment at night or even during the day
Stayed 7 nights in Nov 2024

10/10 Excellent

Charmaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Total relaxation

From the minute we walked into the lobby it was total relaxation. There was beauty everywhere you looked. Our room had an ocean view and we fell asleep to the waves crashing on the beach. Service was outstanding.
Stayed 3 nights in Nov 2024

10/10 Excellent

Violet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment for a quick getaway from city. Highly recommended
Stayed 2 nights in Nov 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is quality - we went for a Level option villa. One of the most spacious accommodation we have ever had! Even had its own splash pool at the rear of the villa. Food is good - both Breeza and Muoi were excellent - we only used the buffet (SaSa) for breakfast - and that was good. Note the resort gets busy at the weekend- so book your dining for Friday and Saturday nights. Staff are all polite and friendly. Although the resort is spread out -you can ask for transport around using the golf buggies!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sylvia

Liked: Staff & service
Stayed 4 nights in Nov 2024

8/10 Good

Mohamed

Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five star stay

We had a lovely stay at the Melia. Clean room w a beautiful ocean view. Amazing breakfast buffet with something for everyone. Free bikes to roam about the beautiful property. Amazing pool. Clean beach. Great shuttle to the airport.
Sunset from the hammocks
Beautiful large pool
Great ocean views for morning coffee.
Stayed 2 nights in Oct 2024

6/10 Okay

Mytien

Stayed 2 nights in Oct 2024

6/10 Okay

Mytien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised as one of VN top ten resorts!!!

Melia Ho Tram is proud to be one of the top ten resorts in Vietnam. We read many positive reviews about the resort and so we chose to stay for 4 nights. However, we were quite disappointed with the standard as a five star resort. We did not enjoy our stay as we wished! The front counter service at the breakfast restaurant was not very welcoming. After we gave our feedback to staff at reception, the following days we were offered seating at The Level area. To us, this was unnecessary. On our second night, we had dinner at Muoi restaurant. We ordered three dishes, of which two dishes were not warm enough. We talked to the manager and the dishes were brought back to the kitchen and replaced, yet the temperature was still not right. Our excitement for dinner was diminished. To compensate our disappointment, the manager offered us a bowl of noodle and a dish of honey roasted pork ribs, which this time the temperature was right. Although we were not charged for the meal as a "compensation", our dining was ruined! As a five star restaurant and it is pricey, the food should be served at the right standard from the beginning. One day before we checked out, we found out by chance at reception that we could get 10% discount if we used HSBC card to pay for our meals at the restaurants. We were not advised about this at check in or at the restaurants. All we got was an apology and this matter will be brought to management to train staff properly! Melia, it's disappointing!!!
Stayed 2 nights in Oct 2024

8/10 Good

Gabrielle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like the suite layout, shower, breakfast. Didn't like limited drinking water in the room, no ice, condensation from the air conditioning, limited dinner options, staff attended to the table to often leaving us to feel rushed.
Stayed 4 nights in Aug 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024