4/10 Poor
Verified traveler
Traveled with family
Dec 14, 2024
Liked: Room comfort
Disliked: Staff & service
My opinion as homest as possible
I stayed at this hotel over the Thanksgiving holiday with my wife and my one (1) year old daughter. Let's start by saying this: as a person who grew up in Waco, TX, I know what areas to stay away from and what areas to venture into. With that said, I'm going to provide my honest opinion on this hotel.
Staff:
My initial experience wasn't the best. I contacted between forty-five and an hour before check-in to ask if we could arrive early so that we could settle down for a little before leaving for my nephew's birthday celebration. The front desk guy spoke in a very low voice that I couldn't hear and was semi-rudely brief with me. A young woman who was really polite and sweet was there when I was supposed to check in, though, and she even helped me understand that I had booked a smoking room by mistake and was able to change it for me.
Cleanliness:
The bedding, sink, bathtub, and beds were all immaculate. Only the floor, which appeared to have not been swept or mopped in months, wasn't.
Area:
It is situated in a cluster with Starbucks, Walmart, and other establishments; the proximity to the highway gave it a semi-dreadful reputation. We also had the "strange" interaction with this random guy in the hotel parking lot who was riding a bike, screaming at the top of his lungs, and shaving. When I looked at my wife, she appeared rather alarmed. Later, the owner phoned the police and apologized.
Verified traveler
Stayed 3 nights in Nov 2024