Hilton Waikoloa Village

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Waikoloa Village

Exterior
Exterior
Exterior
3 outdoor pools
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • On private beach
  • Parking available
  • Spa

Explore the area

Map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Dolphin Quest
    ‪7 min walk‬
  • Waikoloa Kings' Course
    ‪9 min walk‬
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    ‪6 min drive‬

Room options

Makai Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 1085 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View (Roll In Shower)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

8.0 out of 10
Very good
(1 review)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

Residential Suite, 1 King Bed, Full Kitchen, Garden View

  • 1087 sq ft
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Garden View (Pal Grnd, Hearing)

  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 King Bed (Palace, Royal)

  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

10.0 out of 10
Exceptional
(1 review)
  • 1085 sq ft
  • Resort view
  • Sleeps 7
  • 3 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View

  • 2330 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

8.8 out of 10
Excellent
(26 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

9.2 out of 10
Wonderful
(7 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(19 reviews)
  • 422 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View

8.4 out of 10
Very good
(27 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

8.4 out of 10
Very good
(7 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

8.0 out of 10
Very good
(1 review)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 1184 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(21 reviews)
  • 422 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 530 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 2330 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

7.6 out of 10
Good
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

8.8 out of 10
Excellent
(5 reviews)
  • 1085 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Presidential Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

8.6 out of 10
Excellent
(9 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View

  • 1085 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(3 reviews)
  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Garden View (Pal Grnd, Hearing)

  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Resort View (Palace Grand)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

8.6 out of 10
Excellent
(4 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 1 King Bed, Garden View

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Garden View (Palace Grand, Lanai)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Golf View (Palace)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Resort View (Palace)

  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Royal Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Grand Room, 1 King Bed, Ocean View (Palace Grand)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Ocean View (Pal Grd, Bathtub)

  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Hilton Waikoloa Village

4-star Waikoloa resort with private beach
Catch some rays on Hilton Waikoloa Village's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

A private beach, an outdoor tennis court, and a health club are featured at the resort. 3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Onsite parking is available (surcharge), along with a car charging station.

Hilton Waikoloa Village has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Hilton Waikoloa Village has 8 restaurants serving breakfast, lunch, and dinner.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 55 for adults and USD 27.50 for children
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants

Things to do

  • 27-hole adjacent golf course
  • 3 outdoor pools
  • 3 spa tubs
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • Dining table
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (66,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Dining table
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 486 out of 1009 reviews" "
Rating 8 - Good. 244 out of 1009 reviews" "
Rating 6 - Okay. 159 out of 1009 reviews" "
Rating 4 - Poor. 72 out of 1009 reviews" "
Rating 2 - Terrible. 48 out of 1009 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawnee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to Hawaii 5 times and this was our first time staying at a resort and were blown away. The rooms were really nice, the property is beautiful and well kept, all the staff we encountered were friendly, and the pool and lagoon were amazing!! Dining was a little limited but all good. We would stay here again and definitely recommend it!
Stayed 9 nights in Sep 2024

8/10 Good

Jose Emilio Avila

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 7 nights in Oct 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff members were very friendly and helpful. The views of the ocean from the property are unbelievable. It is very beautiful all around. The options of different activities that are available to purchase are easy and convenient to schedule. They pick you up right at the property. I do wish we knew ahead of time about the construction going on across from our room before we got there. Also there was no warning of several of the property restaurants and bars being closed. Had to leave the property to enjoy a decent meal and drinks at fair prices. Was inconvenienced by having to go to another floor in the elevator Everytime we needed ice. Because the ice machine did not work any day the week that we were there.
Stayed 6 nights in Oct 2024

10/10 Excellent

Michelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff are very friendly. Family oriented resort. I would definitely go back!
Stayed 7 nights in Oct 2024

10/10 Excellent

Rushabh

Stayed 2 nights in Oct 2024

10/10 Excellent

ronaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with all the fun activities to offer. Room cleaning staff came everyday to make the bed/empty the trash/replace towels eventho it says they will only come on certain day. Totally happy with the hotel. Will return for next time visiting Kona.
Stayed 3 nights in Oct 2024

10/10 Excellent

Victor Octavio Rodriguez

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This my 5th time on this property I love the view and all the walk I never had a bad taste on. My maud till this visit on my check in lady was rude and help Les because I bock true Expedia she said didn’t gave me what I reserve I reserve 6 rooms for my friends on my 32 anniversary wedding she put 2 couples in 1 tower 3 couples and I different tower and 1 by self and a different tower she not even try to help she said next time you should reserve direct to Hilton not true 3r party I ask to talk to a manager and she even said no manager on premises till next day I reserve 6 rooms ocean view and king side beds I got 2 queens partial ocean view and my friends all over the place shame 😡
Stayed 7 nights in Oct 2024

2/10 Terrible

charles

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

ELEANOR

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

MASON, Salida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and decor. Oceanside dining.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joshua Stephen, PASADENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

4/10 Poor

Maria Rosa Andrea C

Traveled with partner
Disliked: Staff & service
This property is super huge. It looks good on paper but once you get there, be prepared to do a lot of walking. My husband is recovering from a bypass, and we were not able to do much because of the amount of walking it takes to do each activity. The place is really beautiful but don’t count on the tram or the boat. The tram is super slow and hard to catch. The boat only runs on Saturday.
Stayed 5 nights in Oct 2024

10/10 Excellent

Yeong Peom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trip of a lifetime!! Beautiful Resort. The restaurants food is outstanding but they need more staff.
Stayed 7 nights in Oct 2024

8/10 Good

Laura Ann Stahl

Liked: Cleanliness, staff & service
Ver large resort with a few restaurants and activities. Definitely do not do late checkouts. Pools great, often run out of towels, could be better restaurants and longer hours.
Stayed 4 nights in Oct 2024

6/10 Okay

Bo

Traveled with partner
On the first day it took us 30 minutes from the palace tower to the lobby, the train was the only transportation and the boats are out of service. Very overpriced.
Stayed 4 nights in Oct 2024

6/10 Okay

Andrew

Stayed 2 nights in Oct 2024

10/10 Excellent

Douglas Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The property landscaping and views were spectacular Dolphin area was also very cool!
Stayed 7 nights in Sep 2024

10/10 Excellent

Brandt, Abilene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is secluded, but there are stores and restaurants nearby. There is a tram that runs to take you to the different towers and on-site restaurants. This is an expensive property, so even with a lower price on Expedia, there are additional property fees that added a substantial cost. Including an $48/day resort fee. The on-site car rental made day trips possible, without paying the $55/day fee to park a rental car.
Stayed 4 nights in Sep 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Dulce

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Housekeeping left my door open to my room and only did the beds with dirty sheets
Stayed 5 nights in Sep 2024

6/10 Okay

Ramon Miguel

Traveled with partner
Liked: Amenities, property conditions & facilities
Lagoon, pool areas and resort decoration and landscaping are great, staff is very nice, but I don’t think they deliver enough quality and service for the money they charge. Take time to read the details when booking as there are $150 of hidden fees per day. ($48 of unavoidable resort fee, $48 of parking and $55 per person for a low quality breakfast buffet) Food and drink options in the resort are very limited and very overpriced for the low quality they serve. After being scammed the first day we ate in the nearby restaurants (high quality fair price) for the remaining 10 days of our stay. They also called to our room phone several times to try sell us a timeshare within the resort. I don’t like to be bothered by sales people during my vacation. Room service didn’t show up 2 days and only did a good job 3 days out of 10. Checking in took us almost 1 hour and there was only a line of two people in front of us.
Stayed 11 nights in Sep 2024

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with easy transportation. A lot of meal options, a lot of pools
Stayed 2 nights in Sep 2024

10/10 Excellent

Angelique

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the views and the art work in every hallway !
Stayed 1 night in Sep 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024