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Hilton Waikoloa Village

4.0 star property

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Exterior
Exterior
Courtyard
3 outdoor pools
Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Spa
$323
includes taxes & fees
Nov 1 - Nov 2

Explore the area

View in a map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Place, Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Place, Anaehoomalu Beach
    ‪3 min walk‬
  • Place, Kings Shops
    ‪12 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪35 min drive‬

Room options

View all photos for Makai Room, 1 King Bed, Ocean View

Makai Room, 1 King Bed, Ocean View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 1 King Bed, Ocean View

7.8 out of 10
Good
(6 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

  • 1085 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

View from room

Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

  • 2330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Makai)

Flat-screen TV, DVD player, pay movies, MP3 dock

Presidential Suite, 1 Bedroom, Ocean View (Makai)

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai One Bedroom Suite, 2 Queen Beds, Ocean View

Flat-screen TV, DVD player, pay movies, MP3 dock

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

Flat-screen TV, DVD player, pay movies, MP3 dock

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 2330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Makai One Bedroom Suite, 1 King Bed, Ocean View

Makai One Bedroom Suite, 1 King Bed, Ocean View | View from room

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Palace One Bedroom Suite, 1 King Bed, Ocean View

Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 1085 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai Room, 1 King Bed, Ocean Front View

Makai Room, 1 King Bed, Ocean Front View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 1 King Bed, Ocean Front View

8.6 out of 10
Excellent
(11 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai Room, 2 Queen Beds, Ocean Front View

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 2 Queen Beds, Ocean Front View

7.6 out of 10
Good
(8 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Makai Room, 2 Queen Beds, Ocean View

Makai Room, 2 Queen Beds, Ocean View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated) | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated) | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated) | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated) | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Resort View

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 1 King Bed, Resort View

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Resort View

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Resort View

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Resort View (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Bathtub)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Hearing)

  • Sleeps 4
  • 1 King Bed

Royal Suite, 1 King Bed, Accessible, Bathtub (Palace)

  • Sleeps 5
  • 1 King Bed

Royal Suite, 1 King Bed, Accessible (Palace, Hearing)

  • Sleeps 5
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Palace, Hearing)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Palace, Bathtub)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Palace, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Resort View (Palace, Bathtub)

  • Sleeps 5
  • 1 King Bed

Presidential Suite, 1 King Bed, Accessible (Palace, Roll-In Shower)

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Roll-In Shower, Makai)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Ocean View (Roll-In Shower, Makai)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Hearing, Makai)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Ocean View (Hearing, Makai)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Resort View (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Resort View (Mobility & Hearing, Bathtub)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Resort View (Palace, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Waikoloa Village

4-star Waikoloa resort with spa
Catch some rays at the beach or spend the day relaxing at Hilton Waikoloa Village's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Onsite parking is available (surcharge), along with a car charging station.

Hilton Waikoloa Village has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Kamuela Provision Co. - Overlooking the ocean, this restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Nui Italian - This restaurant specializes in Italian cuisine and serves dinner and light fare. Open daily.
Lagoon Grill - This restaurant serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Water's Edge - This buffet restaurant serves breakfast only. Open daily.
Kona Tap Room - This bar serves dinner and light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 55 for adults and USD 27.50 for children
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants

Restaurants on site

  • Kamuela Provision Co.
  • Kona Tap Room
  • Lagoon Grill
  • Nui Italian
  • Water's Edge

Things to do

  • 27-hole adjacent golf course
  • 3 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (66,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the bay
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 540 out of 1045 reviews
Rating 8 - Good. 235 out of 1045 reviews
Rating 6 - Okay. 157 out of 1045 reviews
Rating 4 - Poor. 71 out of 1045 reviews
Rating 2 - Terrible. 42 out of 1045 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 5 nights in Jul 2025

10/10 Excellent

Dalar Rose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the most gorgeous hotel I’ve ever stayed at
Stayed 4 nights in Jul 2025

6/10 Okay

yini

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
front desk is poor. when I asked for upgrade about how much total, they provided the wrong information about nightly instead of total of full stay. that make me confused about the total amount of upgrade and expend extra money. and if i know the TOTAL is larger than i expect, i wont process.
Stayed 3 nights in Jul 2025

10/10 Excellent

sheree

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love how family oriented this property is. There are many things to do with your family just on the property
Stayed 3 nights in Jul 2025

8/10 Good

Jacqueline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great vacation & would definitely return. Mahalo!
Stayed 3 nights in Jul 2025

10/10 Excellent

DeAna

Liked: Cleanliness, amenities, property conditions & facilities
Pools are fantastic. Very nice property. Beautiful view of the ocean.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mikayla

Stayed 1 night in Jun 2025

6/10 Okay

Samica D

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Parking expensive $48 dollars if you park by yourselfand $58 if you want to Valet Park, I haven't gotten a receipt from when I stayed there so that I can see why I was charged an additional $418.48. I did the parking yourself with the rental car I had. The day we were checking out there was human poop on the sidewalk and we could've find a staff member till we got all the way to the front of the hotel. They need to tell people that the AC turns off when the balcony door is open. We didn't find the hot tubs until the last day we were there and the hot tubs were hot but the jets just bubble so that was kinda lame. There were kids sitting in the hot tubs doing sexual things with no parents or staff around. The Tram is super slow and they say itll be there in 10 to 7 minutes but it takes way longer than that so you might as well walk Only times I saw staff was at the front desk which is a 7 min walk from the Palace which is where I was staying. Not to mention the walking from the parking lot to the Palace because again the tram literally wasn't around and its faster to walk.
Stayed 4 nights in Jul 2025

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice but everything is extremely expensive and they nickel and dime for anything Also .. getting around the resort is a pain .. tram is slow and just adds 20 mins every time you want to get in and out
Stayed 5 nights in Jul 2025

8/10 Good

MEGAN

Stayed 2 nights in Jun 2025

6/10 Okay

Stephen

Stayed 4 nights in Jul 2025

6/10 Okay

Courtney

Traveled with family and small children
Disliked: Property conditions & facilities
No a/c on one of the trams which would be nice to know in advance being as though we brought our infant along. No decent wheelchairs. Attendants completely ignored my wife, myself, and our 6 month old baby. I needed assistance pushing my wife who broke her foot the day of check in. Spa gave me a hard time cancelling prenatal massage although I tried to explain she had just broken her foot but was still explained “their policy”.
Stayed 3 nights in Jun 2025

6/10 Okay

Candace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but insanely overpriced! They get you everywhere! They leave a cheap tote bag in your room and then they want $13 for it! They charge $55 plus tax and gratuities for breakfast per person and they have a make your own waffle machine that is identical to the one at Holiday Inn! $55 plus tax and tips for breakfast! they could at least make the waffle! I got pasta and tiramisu delivered through room service. The pasta came soaked in a small brown cardboard box. For $70, it tasted disgusting. And then another thing. They actually put monitoring chips on their towels! You get it out of a machine and if you don’t return it, they charge you $20 per towel! I never heard of a hotel putting a security device on a hotel towel! Also, self parking was almost $50 a night! It turned out to be not much different from valet parking. And it was quite far away from our room.While it’s a really nice looking property and has a cool pool with dolphins, I wouldn’t stay here again.
Stayed 1 night in Jul 2025

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel. Very nice but the tram was always broken. It made it difficult for our older relatives to walk around.
Stayed 7 nights in Jun 2025

10/10 Excellent

Benjamin

Stayed 4 nights in Jul 2025

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities
beautiful property, but starting to look a bit dated.
Stayed 4 nights in Jun 2025

10/10 Excellent

Cleo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Needs some updates in general areas and rooms.
Stayed 1 night in Jun 2025

4/10 Poor

Hetal Samir

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms are good. But walking to and from car to room takes very long time. Tram takes very long too. Also the tram was not working for couple of days. So walking back to room after a full day of activities on island was very tiring. Services like laundry are hidden very far in resort as well with no given direction.
Stayed 8 nights in Jul 2025

10/10 Excellent

Qing

Stayed 3 nights in Jul 2025

6/10 Okay

Beth

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
My son has Type 1 diabetes and we expected to keep his insulin in the refrigerator in our room but they keep all refrigerators at a higher than normal level and they have a sign on them stating that you cannot adjust them and not to put food in there or it will spoil. The phone didn’t work in our room so I had to walk back to the front desk and their only solution was to keep my sons live saving medication for me in a fridge used by the staff. We had no other options and it was very nerve wracking. Also, the deck above our lanai cracked when some kids were on it and concrete fell onto our lanai. Nobody was hurt thankfully but the staff’s response was “we’ll have housecleaning come clean it up”. They didn’t even patch the spot so more kept falling. I asked multiple times about the fridge, the phone and the lanai and I got only shrugs from staff members. Next time, stay elsewhere and just buy a day pass for the pools and the lagoon.
Stayed 4 nights in Jun 2025

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Jun 2025

8/10 Good

Kalie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful resort. We thoroughly enjoyed our stay. However, The tram was always either a 15 min wait or not working at all. It’s a 15 min walk from the palace tower to the main lobby and breakfast. Breakfast was wonderful except there was always a 40 min wait every morning just to be seated. The room was a little outdated but the bed was very comfortable. Staff was all very sweet. It was our honeymoon and they gave us free beverage coupons for this which was wonderful.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great pools and excellent staff to assist with everything we needed. Enjoyed the morning breakfast buffet as well. Nui Italia and Lagoon burgers were really good as well.
Stayed 8 nights in Jun 2025