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Copthorne Hotel and Resort Bay of Islands

4.0 star property

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Photo gallery for Copthorne Hotel and Resort Bay of Islands

Property grounds
BBQ/picnic area
In-room safe, desk, iron/ironing board, free cribs/infant beds
Lobby
Seaview 1 King | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • Laundry

Explore the area

Map
1 Tau Henare Drive, Waitangi, 0200
  • Waitangi Treaty Grounds
    ‪8 min walk‬
  • Paihia Wharf
    ‪4 min drive‬
  • Paihia Beach
    ‪4 min drive‬
  • Kerikeri (KKE-Bay of Islands)
    ‪24 min drive‬

Room options

View all photos for Seaview 2 Doubles

In-room safe, desk, iron/ironing board, free cribs/infant beds

Seaview 2 Doubles

  • 276 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Harbourview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Harbourview 1 King

  • 277 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Gardenview 2 Doubles

Gardenview 2 Doubles | In-room safe, desk, iron/ironing board, free cribs/infant beds

Gardenview 2 Doubles

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Harbourview 2 Doubles

Superior Harbourview 2 Doubles | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Harbourview 2 Doubles

  • 277 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Gardenview 1 Queen

Superior Gardenview 1 Queen | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Gardenview 1 Queen

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Accessible Room

Accessible Room | Accessible bathroom

Accessible Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Seaview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Seaview 1 King

  • 232 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Seaview 1 King

Suite with Seaview 1 King | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite with Seaview 1 King

  • 377 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Gardenview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Gardenview 1 King

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Seaview 1 King

Seaview 1 King | In-room safe, desk, iron/ironing board, free cribs/infant beds

Seaview 1 King

  • 232 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Gardenview 1 King

Suite with Gardenview 1 King | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite with Gardenview 1 King

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Seaview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Seaview 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Gardenview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Gardenview 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Gardenview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite Gardenview 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Harbourview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Harbourview 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Gardenview 1 Queen

In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Gardenview 1 Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Harbourview 2 Doubles

In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Harbourview 2 Doubles

  • Sleeps 3
  • 2 Double Beds

View all photos for Gardenview 2 Doubles

In-room safe, desk, iron/ironing board, free cribs/infant beds

Gardenview 2 Doubles

  • Sleeps 2
  • 2 Double Beds

View all photos for Seaview 2 Doubles

In-room safe, desk, iron/ironing board, free cribs/infant beds

Seaview 2 Doubles

  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Seaview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Seaview 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Suite With Seaview 1 King

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite With Seaview 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Accessible Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Kingsgate Hotel Autolodge Paihia

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, (1000)
$114 nightly
The price is $114 total
includes taxes & fees
Kingsgate Hotel Autolodge Paihia

About this property

Copthorne Hotel and Resort Bay of Islands

4-star Waitangi hotel steps from Bay of Islands
Spend the day catching some rays at the beach, relaxing by one of Copthorne Hotel and Resort Bay of Islands's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
Copthorne Hotel and Resort Bay of Islands offers 140 accommodations with safes and hair dryers. Rooms open to patios. A pillow menu is available. 42-inch LCD televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

S.O.S Day Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open select days.
Copthorne Hotel and Resort Bay of Islands features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This beach hotel also offers spa services, a library, and tour/ticket assistance. Complimentary self parking is available on site, along with a car charging station.

Copthorne Hotel and Resort Bay of Islands is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Jimmy Cook’s Restaurant - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).
Jimmy Cook's Cafe Bar - This poolside bar specializes in local cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, German, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cook's Cafe Bar
  • Jimmy Cook’s Restaurant

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room crib
  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open select days
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Bay Islands
Copthorne Bay Islands Waitangi
Copthorne Hotel & Resort Bay Islands
Copthorne Hotel & Resort Bay Islands Waitangi
Copthorne Hotel Resort
Copthorne Hotel & Resort Bay Of Islands Waitangi
Copthorne Hotel And Resort Bay Of Islands
Copthorne Hotel Bay Of Islands
Copthorne Hotel Paihia
Copthorne Hotel Resort Bay Islands Waitangi
Copthorne Hotel Resort Bay Islands
Copthorne Of Islands Waitangi
Copthorne Hotel and Resort Bay of Islands Hotel
Copthorne Hotel and Resort Bay of Islands Waitangi
Copthorne Hotel and Resort Bay of Islands Hotel Waitangi

Copthorne Hotel and Resort Bay of Islands Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 290 out of 1000 reviews
Rating 8 - Good. 398 out of 1000 reviews
Rating 6 - Okay. 199 out of 1000 reviews
Rating 4 - Poor. 82 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2025

8/10 Good

Tim

Traveled with group
Very pleasant, good location to what we wanted, little far from cafe’s etc. typical hotel
Stayed 2 nights in Feb 2025

8/10 Good

edith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in room 512. The toilet would not flush properly. Very little water available
Stayed 2 nights in Feb 2025

6/10 Okay

Simon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We recently stayed at the Copthorne Resort in the Bay of Islands. The room was comfortable and provided a decent place to relax; however, the overall decor and amenities felt noticeably dated. The terrace outside our room was little more than a large concrete step, furnished with a couple of chairs awkwardly placed against the airconditioning unit, which didn’t add much to the relaxation vibe. Dining at the on-site buffet was a mixed experience. The food itself was good, but the setting had an institutional feel that detracted from the overall experience. While nothing was outright awful, the atmosphere left me feeling that we'd explore other options if we return to the area. Overall, if you’re seeking a modern, updated resort experience, you might want to look elsewhere, though the basic comfort might suffice if that’s all you need
Stayed 3 nights in Jan 2025

6/10 Okay

Nasaraiah, SPRINGFIELD

Traveled with partner
Liked: Staff & service
Could use some updates and cleanup.
Stayed 2 nights in Feb 2025

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location of this hotel. The concierge Dimitri was very attentive but the restaurant staff were not on the ball. We had to wait over an hour for our pudding and when we raised this it was dismissed and told we didn’t wait that long. The breakfast was not kept tidy throughout the service and there were many spillages around the cooked breakfast area. The pool area was lovely. The bedroom was spacious but some of the fittings had seen better days. Wood was warped and chipped around the fridge. The Waitaingi treaty grounds were excellent and easy access from the hotel.
Stayed 5 nights in Feb 2025

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service
Filthy room, noisy, no privacy, room booked not as per photos when booking, unhelpful reception when advised of the room, poor dining service, overall so bad checked out 2 days earlier
Stayed 3 nights in Feb 2025

8/10 Good

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the thick of Waitangi preparations, so it was understandably busy. The room was fine enough for our needs as we were only there for two nights. Staff were helpful, and checking in and out was easy. We were misgendered on our welcome letter (Mr & Mrs Sykes, instead of Mr & Mr Sykes), but mistakes happen
Stayed 2 nights in Feb 2025

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good stay, there should bee showet at the pool. The kids were jumping from the Stones, vers dangeros!!!
Stayed 3 nights in Feb 2025

4/10 Poor

Cathi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yetriblr

Staff was not experienced or did not speak well
Stayed 2 nights in Jan 2025

8/10 Good

Matthew, Auckland

Traveled with partner
Liked: Cleanliness, staff & service
Great staff and a relaxing stay. Thanks Team
Stayed 2 nights in Jan 2025

6/10 Okay

Charles

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Room not adequately cleaned after requesting service.
Stayed 4 nights in Jan 2025

10/10 Excellent

Calum

Stayed 1 night in Jan 2025

8/10 Good

Kelleigh

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The best pool we've seen. Just an issue with cleanliness of this property. The pool had hairs, lots of debris floating around, it makes one feel unclean and perhaps needs investment in a good vacuum. House keeping was friendly but again not thorough. We had chunks of hair in the bath and underwear from previous guest in the wardrobe (its probably still there). Main complaint though was the noise. We are a quiet family who like our sleepins. Being right by the pool gate, amongst noisy tourists who slammed doors and yelled dow the corridor from 6.30am, meant we were exhausted and didn't do a lot of what we'd planned. The property itself is beautiful, prime setting, friendly and helpful front of house staff. Coffees on point.
Stayed 6 nights in Jan 2025

8/10 Good

Hamed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is wow amazing !! Huge rock pool. Best hotel pool we have ever had. Staff are chill as. Amazing stay.
Stayed 4 nights in Jan 2025

6/10 Okay

Leigh

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Mixed messages with reception about everything, early check in, late check out and limited other facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Chung Hin

Traveled with family
Liked: Property conditions & facilities, room comfort

average stay

overall acceptable level apart from: 1) water pressure was very low 2) water temperature was inconsistent 3) the cups in the room was dirty, see photo
Stayed 3 nights in Jan 2025

8/10 Good

Jacobus

Stayed 1 night in Dec 2024

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel customer service was really great and facilities were clean. The rooms we stayed in which had the twin beds were satisfactory, however, the partition doors were not working when we arrived. Explained to the front desk in the lobby and the guy we spoke to didn't do anything about it the the next day. I spoke with another staff member and she sorted it out immediately after I explained what had happened. She was very apologetic and within half hour the maintenance guys immediately came to our hotel room and fixed the doors immediately. They were very quick with the repair job and we were very satisfied with work they did The beds and pillows were comfortable. The environment is very friendly and family orientated. The downfall is the turning on the shower and waiting for the water to turn on and figuring out the which way to turn on the shower lever. It was not straight forward. Recommend getting the breakfast added to your stay. Really good selection of cold and warm breakfast menu. Nice to see the friendly ducks in the morning and evening.
Stayed 4 nights in Jan 2025

6/10 Okay

Michael

Disliked: Staff & service

Good but last night disappointed

Hotel is away from town centre which is ok as it’s on a wonderful peninsula. Had a good stay except we were upgraded to a disabled room and would change our room. Put last night we decided to eat alacarte we both ordered different meals yet the waitress served 2 of the same, it then took 40 minutes for my wife’s meal. Not ideal we had to push the point it was unacceptable, offered a free drink, or free starters we said no. They went back and forth until they decided to give my wife’s meal or free. They really should have comped the whole meal as it was the waitress who made the mistake and really didn’t care saying why doesn’t she just have what I delivered. Just left a bad taste on my mouth
Stayed 3 nights in Jan 2025

8/10 Good

Lisa

Stayed 1 night in Jan 2025

8/10 Good

Lisa

Stayed 1 night in Jan 2025

2/10 Terrible

Shalendra

Disliked: Cleanliness, property conditions & facilities
We checked out one day earlier the bed sheets had really bad stains and was not clean. The door at the back was not working properly unsafe Asked for a day refund didn’t even get back to us .
Stayed 2 nights in Jan 2025

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a bit tired but it was a last minute booking at the busiest time of the year. The staff are excellent very friendly and helpful.The pool restaurant and bar are very good. We bought the breakfast option with our booking which was excellent.
Stayed 3 nights in Dec 2024