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The room was very unique and the staff were exceptional!

This hotel is in a fantastic location and it is a very nice hotel but it should not be billed as a 5 star luxury hotel. It is really a 3.5 star hotel. The biggest complaints are no elevator, they do have a dumb waiter for bags. The windows are single pane (barely). When people walk ups and down the Suez Canal or Nurses walk you can hear every conversation. There is a bar behind the property that gets loud as well. Next is no bottled water but the staff did tell me I could feel free to drink out of the sink in the room or go to the bar and get it from the tap there. Would I stay here again? No. Would I recommend it to friends or family…no, not billed as a luxury hotel.

Wonderful location with a harbor view and very convenient and walkable to the cruise terminal. The staff was incredibly helpful and friendly. We showed up early and the front desk checked us in and held our luggage until our room was ready. Meanwhile we toured around Sydney and grabbed a bite to eat. Sydney is a beautiful city. We wish our stay was much longer than just staying the one night for our back-to-back cruise. We even had 2 Amazon deliveries sent to the hotel in advance of our arrival and the hotel graciously accepted and held the packages for us! When we returned back to the hotel after sightseeing, we were escorted up to our room and found that our luggage and Amazon packages were already waiting for us in our room.. How awesome is that?!!! The room was very spacious with a kitchenette, washer/dryer (very convenient!), nice hot shower, and a comfortable bed. At checkout the hotel staff obliged our request for a later check out, gave us change for Australian coins that we bring home for grands as a souvenir, and even printed out our cruise luggage tags! Highly recommend the Pullman Quay Grand Sydney Harbour Hotel. We hope to visit again.

Nice room, but more amazing staff!

Great location, good room with views.