When we arrived we were checked into the apartment which we were surprised
to find out was in a different building entirely to the main hotel. The
room was not sound proofed at all, we could hear all of the other guests
returning at all hours in the evening/early morning and when we returned to
our room on Saturday afternoon there were extensive building works going
on, which made the whole room practically vibrate due to the drilling and
hammering. The main door to the room did not sit in the frame properly
which let a lot of light into the room during the night. The apartment
being in a separate building meant that there was no reception or security
to the building, the only thing between our room and the street was the
main building to the door, which could easily be left open by other guests
returning in the night. This made us both feel quite unsafe in the room.
We tried to order room service on the Friday night, however, the hotel had
not put a phone in the room for us to contact reception or the hotel
restaurant and so we had to go to the restaurant and order in person. The
following day (Saturday) no one came to clean the room, meaning the room
service we had was left in the room all day making it smell.
The air conditioning in the room was faulty and made very loud noises
randomly throughout the night, waking us both every few hours.
The Spa was also closed on the Sunday, with no reason given as to why.