6/10 Okay
Ty
Traveled with partner
Jan 23, 2025
Liked: Cleanliness
There's just something a little off. It has a nice restaurant and bar. But their people need to recognize how to acknowledge when something is broken and not fight the customer. I had to argue with 2 different people that the ice machine wasn't working and was told "It does but you just have to know how to work it the right way." When I laughed and told someone to come and show me, he came up and put the glass in front of the sensor where it in fact did not dispense ice. But he proceeded to move the glass all around until he found the right spot that 4 pieces of ice spurted out at which time he looked at me with satisfaction. Sorry dude. Your customers have neither the time or desire to sit and figure out how to work an ice machine. Just say "It doesn't work. Can I bring you a bucket from the bar?"
Also, I called down to the front desk to ask whether the people in the offices 20 feet away could see in my room, they assured me you couldn't. Yet as I waved and moved the curtain back and forth I could see the reflection of my room in the glass of the office building. So be careful. Otherwise great metro access and fun restaurants in the neighborhood.
Ty
Stayed 1 night in Jan 2025