2/10 Terrible
Zoé
Business traveler
Mar 22, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Stay: Female Dorms, February 23rd - March 1st
Positives:
- Friendly day shift front desk representatives.
- 8 minute walk to Dupont Circle Metro Station
- Near Embassy Row [sightseeing]
Negatives:
- As a female guest, terrible experience with night shift management and security. Have never had an experience like this and hope to never have again.
*Issue: 2nd night of stay dorm mates had issue leading to male security guard letting himself in the room. This made me very uncomfortable and I wish they had female staff for this purpose. Out of 4 occupants, only 1 had complaints and should have just been moved and accomodated to avoid further issue given that other 3 occupants [including myself] had no issue with the other. I voiced this to night shift management. They were trying to force people to pay a room change fee instead of just moving occupants for their safety and security. Threatening to involve police over an occupant wanting to keep their private bunk light on.
-Hotel asks no outside food or drinks but provides no drinks for guests. I asked if the hotel had a vending machine and employees directed me to the basement. It was empty, unplugged, and looking like there were no plans to ever stock it. No employee is aware of its status. Going to the bar, they only had alcohol and $25 fountain sodas [hose from the bar] available. Where are guests supposed to go?
- Parking is $70 a night
- Near Embassy Row (Visiting diginitaries lead to increase in traffic)
Zoé
Stayed 6 nights in Feb 2025