2/10 Terrible
Nicole
Traveled with family
Jul 4, 2025
Disliked: Staff & service
Find another hotel
After paying for the week and noting on Hotels.com that are included all taxes and fees we were unpleasantly surprised when we arrive to the facility to learn that we not only would have to pay an incidental charge upfront, but it was $100 per night so an unexpected $500 hold on my debit card was not what we had planned for. Nor do I think it’s acceptable to not have that advertised as it should be. Your website states that there will be a credit card held, but it does not state an amount or the fact that they will actually take that amount from your available balance while you were staying. In addition to that we were hit with another fee of $60 per night to park, which is absolutely absurd, considering What we paid up to the standard of that charge that amount. Getting past all of the incidentals and parking fees to the business center order for one of my patients and realized that your business center has no fax machine. You have a computer and printer no pens no pencils no fax machine no assistance. What business center in 2025, not have a fax machine? When to wash clothes, washing machine and dryers that are coin operated with no change dispenser. Yeah again I was put out and had to find an ATM. long line of people waiting to wash the clothes with one washer first night arrived at Restaurant and was told they were out of multiple items. The air conditioner was broken in our room and TV was broken. Pool is not as pictured & roaches dead around.
Nicole
Stayed 5 nights in Jun 2025