Do not stay here! When I checked in on Friday, our room was filthy(pics taken if needed). We asked to be moved to another room, but none available. I was told by the front desk that the manager would comp us because of this and was told that a manager would be in the next day to talk to us. No one ever came to talk to us. On Saturday, I seen on my bank account where I was double charged $532.22, which put my account in the negative. Not a great experience when you're out of town. When I told the front desk about this other issue, I was assured that a manager would get back to be, because this isn't the first time this has happened to someone. The front desk supposedly gave the manager my contact information on Saturday, again I never heard anything. So yesterday(4/21), I called the hotel. The front desk put me on a long 8 min hold to find the manager, then the phone was hung up. Me and my boyfriend called back, with no answer. So a voicemail was sent. This is very unprofessional and you don't mess with someone's money like that or put them in a dirty room, especially with children.The manager ended up calling me that evening and asked for the pictures and that she would call me right back. She never called back. I am very displeased by the service and the overall hotel experience at Reside Navy Yard in Washington DC.
Unable to post the pics here. But they were sent to corporate.