2/10 Terrible
Nicole
Business traveler
Nov 4, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience of my life. I checked in for a 3 night stay and the thermostat (both heating and AC) and WiFi did not work. In addition to that, the windows are literally 1 cm thick and because of this I could hear every noise and siren outside which caused me to be woken up 4 times in one night despite the fact that I wore good quality ear plugs. My co worker was staying at the Marriott marquis across the street and did not have this issue which proves that this hotel just has super thin windows. This left me extremely sleep deprived before my meeting the next day.
The next morning, I went to the front desk and told them about the thermostat, WiFi and street noise. I said I wanted a refund for the 2 nights left on my reservation and the front desk lady said that’s fine but I would have to call Expedia to get a refund. I called Expedia and they called the manager so they could process my refund and the manager flat out refused to give them the ok to give me a refund. I went back down to the front desk and got into a screaming match with the manager and demanded a refund. He yelled back and refused. Super unpleasant situation that I had to deal with on 2 hours of sleep. I had to file a claim with Bank of America to finally get my money back which took weeks. Do not stay here just because it’s slightly cheaper than other hotels. It’s not worth it at all! Horrible manage
Nicole
Stayed 3 nights in Oct 2024