2/10 Terrible
Crashawnyia
Traveled with family and small children, Business traveler
Sep 23, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will start off by saying that my experience with The Westin was a nightmare. I travel all the time and this was a very last minute trip due to it being for an emergent family matter. I would definitely recommend reading the most recent google reviews as it is telling.
Me and my family arrived after normal check in hours which I was told would be fine when I called to confirm the reservation. However, upon arrival the gentleman at the desk was rude and stated that they are unable to accommodate me due to late check in despite me calling earlier that day and being told it was fine. The gentleman proceeded to tell me there is no such thing as late check in. I explained to him I travel all the time and never have a problem with calling ahead and letting them know I will be late. I have my preferred hotels but I wanted to try something different. The gentleman proceeded to be hateful and rude. He made me feel unsafe and raised concerns about my safety. I had my child with me and decided to leave without incidence on my end. He instructed me to reach out to Expedia to get my refund. I requested refund and was fully okay with losing the fee of the first night as long as I received my refund for the rest of the booking as I was told I would since I never got to check in or stay during my time in DC. I received an email stating that my refund request was denied entirely, despite the policy being for any cancellations or missed bookings the fee will be equivalent to the first night
Crashawnyia
Stayed 3 nights in Sep 2024