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Waterbank Vacation Packages

When we booked the room we asked for a simple and normal request that was missed. We were not notified of the renovations prior to the booking. On arrival to the room the bedroom window had no secure lock. Plenty of signs stating that you lock your windows and doors yet we could not. We notified reception but they shrugged their shoulder and did not acknowledge the issue. We had to use a coat hangar to secure the window. Also the safe was not operational. We had to contact reception 3 times for this issue to be fixed. Again there are many signs staying secure your items if you leave your room. Cleanliness was good, it’s a bit dated now with the furniture.

Room was a little tired and basic particularly the bathroom, courtyard outside the room had repair work so was less attractive than other parts of the hotel. The restaurant was very good and all the staff were friendly and helpful