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del Lago Resort & Casino

4.0 star property

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Property entrance
Property preview
4 bars/lounges, sports bar
Couples treatment rooms, sauna, steam room, body treatments
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

$141
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪4 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(144 reviews)
  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(87 reviews)
  • 440 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)
  • 960 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 620 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(19 reviews)
  • 460 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

del Lago Resort & Casino

4-star Waterloo hotel with 7 restaurants
7 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. Self parking is free. Other amenities include 4 bars/lounges, a health club, and a coffee shop/cafe. Housekeeping is available on request.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Del Lago Resort & Casino features a full-service spa and a health club. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 4 bars/lounges.

This business-friendly hotel also offers a casino, a vending machine, and multilingual staff. Complimentary covered self parking is available on site, along with a car charging station.

Del Lago Resort & Casino is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Bourbon & Brew - This sports bar serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Portico By Fabio Viviani - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Centrifico - Onsite bar. Open daily.
Sociale - This café serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Food Court - This restaurant serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.0 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1191 out of 1655 reviews
Rating 8 - Good. 302 out of 1655 reviews
Rating 6 - Okay. 80 out of 1655 reviews
Rating 4 - Poor. 53 out of 1655 reviews
Rating 2 - Terrible. 29 out of 1655 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothy

Stayed 2 nights in Aug 2025

10/10 Excellent

Myrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

They had a great casino, spa, a few bars and a great restaurant. We always wanted to go there and it was definitely what we were hoping for. The had karaoke that night and the accommodations were great.
Stayed 1 night in Aug 2025

10/10 Excellent

Megan

Stayed 2 nights in Aug 2025

10/10 Excellent

Jean, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Ruijian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
I ended up bringing my small dog at the last minute, and called the hotel. They were happy to accommodate my pet, and the pet friendly room was clean, close to the stairwell, and did not have carpeting, which was awesome. I didn't realize they had a fenced dog area until the door person mentioned it after I had brought my dog out several times (I think front desk should have shared that with me).The fenced in pet area was right next to the casino smoking area, and since I'm not a smoker it was pretty unpleasant to be there. The Italian restaurant had delicious food, and the server was super upbeat. Overall the location was easy for my travel needs, they were great about accommodating my pet. On a side note, the phone in my room did not work at all.
Stayed 1 night in Aug 2025

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

My stay was great. Perfect accommodations with total cleanliness and service. Checkin was easy and fast. Glad i stayed there. I'll come back when in the area again.
Stayed 1 night in Aug 2025

10/10 Excellent

James, GREENWOOD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was cozy but the bathroom was spacious.
Stayed 1 night in Aug 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will return!

Couples weekend. Checking in was great- friendly helpful agent who checked us in early. Much appreciated after driving 4 hours. Room large, clean, and comfortable. Casino very nice. Lots of food options on sight . Very close to outlet shopping.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I took his 77 year old mom here for a one night getaway. We wanted to try the wineries in the area so figured this was a great spot to sleep. The rooms were $120 which I thought was a STEAL! We were on the 4th floor &the rooms were modern and very clean. Nice large shower head and nice toiletries. Loved the robes:) The curtains blacked out all the light which made for a comfortable sleep. THERE IS NO BUFFET which has not been the case since Covid. Many reviews said things were closed and I’m realizing this is what they meant. The food court was still open with three eateries, one of them being Smash Burger which we ate dinner. Burgers were like $10. They were pretty flavorful and had lots of options. There was a more upscale restaurant called Portico but we didn’t eat there. It looked really nice. The place was huge and I noticed a couple other areas that I wasn’t sure what was inside. We loved that coffee and pop were complimentary on the casino floor so we just filled up our cups before walking over to the food court hehe. In the morning I worked out in the gym. It was very updated and nice and clean. We ate breakfast at the Sociale Cafe which is located next to the spa and gym. We got omelettes. They were kinda small but tasted good & came with home fries& toast. They also have their own bakery& sell cinnamon buns, tiramisu, cheesecakes, cakes, cookies etc. WE WILL COME BACK!
Stayed 1 night in Aug 2025

10/10 Excellent

Srini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and customer service!
Stayed 1 night in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
This is a must for a stay in the area. Its a resort and not just a hotel. Staff was very professional and attentive. Rooms very clean.
Stayed 2 nights in Aug 2025

10/10 Excellent

Norberto

Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here.

We made a last minute decision to go to the state fair in Syracuse. Knowing from previous stays that Del Lago had clean, spacious rooms we decided to book there instead of a Syracuse hotel. We are never disappointed with our stays at Del Lago. The front desk and hotel staff are very friendly and welcoming. Our room was spotless too. Very comfortable bed and pillow which is a big plus for us older folk. lol.
Stayed 1 night in Aug 2025

10/10 Excellent

Heidi

Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025