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del Lago Resort & Casino

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for del Lago Resort & Casino

Property entrance
Couples treatment rooms, sauna, steam room, body treatments
Lobby sitting area
Casino
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Spa
  • Gym
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
1133 Route 414, Waterloo, NY, 13165
  • del Lago Resort & Casino
    1 min walk
  • Montezuma Winery
    8 min drive
  • Waterloo Premium Outlets
    13 min drive

Room options

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

  • 440 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Refrigerator

  • 460 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

  • 460 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service - dining

Junior Studio Suite, 1 King Bed, Refrigerator

  • 620 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

  • 960 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Lux Hotel & Conference Center, Ascend Hotel Collection

Pool
Breakfast included
Pet friendly
Kids pool
4.1 out of 5, Very Good, (244)
The price is $119
per night
$132 total
includes taxes & fees
Dec 7 - Dec 8
The Lux Hotel & Conference Center, Ascend Hotel Collection

About this property

del Lago Resort & Casino

4-star Waterloo hotel with 7 restaurants
7 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. Additionally, a nightclub, 4 bars/lounges, and a health club are onsite.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Spa del Lago has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Del Lago Resort & Casino features a full-service spa and a health club. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 4 bars/lounges.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a casino, a nightclub, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Del Lago Resort & Casino is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Vine Bar & Grill - This restaurant serves lunch, dinner, and light fare.
Portico By Fabio Viviani - This steakhouse serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Farmers Market Buffet - This buffet restaurant serves brunch, lunch, and dinner.
Sociale - This café serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee: USD 12 per person
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Farmers Market Buffet
  • Food Court
  • Portico By Fabio Viviani
  • Sociale
  • Vine Bar & Grill

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Full-service spa
  • Nightclub

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 877 out of 1284 reviews" "
Rating 8 - Good. 252 out of 1284 reviews" "
Rating 6 - Okay. 80 out of 1284 reviews" "
Rating 4 - Poor. 53 out of 1284 reviews" "
Rating 2 - Terrible. 22 out of 1284 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elaine, Bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Nice comfy beds and cozy feeling.
Stayed 1 night in Aug 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Patty

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom floor had dried urine on it. I could see the spots all directly in front of the toilet. Someone needed to shake a little more ; ) there is no reason for the house keeping team to not have seen it. The floor has not been cleaned in a long time as shown by the door dust from the door sliding back and forth. Im sure its still there, take a look. Everything else was perfect. Thank you!
Stayed 1 night in Aug 2024

10/10 Excellent

Trevor, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time there. Loved the casino very friendly staff and helpful! Stopped on our way home from Buffalo and explored the montezuma natural refuge.
Stayed 1 night in Aug 2024

8/10 Good

Sharon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
don't like the two tiny elevators and the filthy carpet in my room
Stayed 3 nights in Aug 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well kept property. The room is just as the pictures show, really spacious, clean and with very comfortable beds. The bathroom is very spacious too. Loved our stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Love it but not enough staff especially in the casino! Also upset me that I couldn’t enter contest at casino because they ran out of tickets there was still an hour left to enter drawing and I was denied a ticket! Had to earn alotbod points to enter and they ran out was not happy hotel is lovely and clean but not my favorite place to gamble staff is rude
Stayed 2 nights in Aug 2024

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this casino! So nice! Staff is very helpful and knowledgeable about the area and other things to go and see while in the area. ! WOW. We will go back again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to various locations for day trips: Syracuse, Skaneateles, Geneva, Seneca Falls, Auburn. We had a comfortable, quiet room - nice to come back to relax after sight seeing and an easy drive to restaurants and shopping.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have always loved coming here. We call it our "adult playground". We get to eat, drink, gamble, take in a show, and stay the night. We cant wait to go back!
Stayed 1 night in Aug 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness
Property was in good condition and the room was very good. However service was not so good. Had to call housekeeping to clean the room each day. Only one of the elevators was working so there was a long wait for it. Unless you are a gambler, there is not much else to do as the resort is not located near any attractions.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica, Barrie

Liked: Property conditions & facilities
Great beds.
Stayed 1 night in Aug 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, amenities
Everything was good except for our air conditioning wasn’t working and had to be fixed at 3am. Didn’t get much sleep because of it.
Stayed 1 night in Aug 2024

8/10 Good

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were amazingly comfortable, and rooms were clean. They could use a microwave though!
Stayed 3 nights in Aug 2024

10/10 Excellent

KWANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Fran

Liked: Staff & service
Not clean. Toliet running.
Stayed 1 night in Aug 2024

10/10 Excellent

Kelly, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Go-To In Upstate New York
Del Lago has been our go-to hotel during trips to visit relatives in the area. The rooms are gorgeous, service is friendly and the casino has all the latest machines.
Stayed 1 night in Aug 2024

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Maribel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, shower and bathroom were stocked with shampoo, conditioner and body lotion from The Spa, Fluffy bathrobes and a mattress and pillows that were firm and comfortable. 40 minutes to Skaneateles and most distillery's. Casino had plenty of slots and the Gym was first class.
Stayed 2 nights in Aug 2024