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del Lago Resort & Casino

4.0 star property

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Photo gallery for del Lago Resort & Casino

Property entrance
Property preview
Couples treatment rooms, sauna, steam room, body treatments
4 bars/lounges, sports bar
Casino

Reviews

9.2 out of 10
Wonderful

Popular amenities

$141
includes taxes & fees
Nov 24 - Nov 25

Explore the area

View in a map
1133 Route 414, Waterloo, NY, 13165
  • Place, del Lago Resort & Casino
    ‪1 min walk‬
  • Place, Waterloo Premium Outlets
    ‪5 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Refrigerator

9.4 out of 10
Exceptional
(144 reviews)
  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Refrigerator

9.6 out of 10
Exceptional
(86 reviews)
  • 440 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

8.8 out of 10
Excellent
(3 reviews)
  • 960 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Junior Studio Suite, 1 King Bed, Refrigerator

10.0 out of 10
Exceptional
(2 reviews)
  • 620 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Refrigerator

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Refrigerator

9.8 out of 10
Exceptional
(18 reviews)
  • 460 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

del Lago Resort & Casino

4-star Waterloo hotel with 7 restaurants
7 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. Self parking is free. Other amenities include 4 bars/lounges, a health club, and a coffee shop/cafe. Housekeeping is available on request.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Del Lago Resort & Casino features a full-service spa and a health club. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 4 bars/lounges.

This business-friendly hotel also offers a casino, a vending machine, and multilingual staff. Complimentary covered self parking is available on site, along with a car charging station.

Del Lago Resort & Casino is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Bourbon & Brew - This sports bar serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Portico By Fabio Viviani - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Centrifico - Onsite bar. Open daily.
Sociale - This café serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Food Court - This restaurant serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bourbon & Brew
  • Centrifico
  • Food Court
  • Portico By Fabio Viviani
  • Sociale

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Karaoke
  • Sportsbook

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.0 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 20 for adults, and USD 10 to 20 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1169 out of 1626 reviews
Rating 8 - Good. 298 out of 1626 reviews
Rating 6 - Okay. 80 out of 1626 reviews
Rating 4 - Poor. 52 out of 1626 reviews
Rating 2 - Terrible. 27 out of 1626 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property and service
Stayed 2 nights in Jul 2025

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a very nice stay at
Stayed 1 night in Jul 2025

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were so comfortable and the room/bathroom were laid out nicely with great use of space. Love that the bathroom has the toilet separate.
Stayed 1 night in Jul 2025

10/10 Excellent

Alberto

Traveled with family and small children
Liked: Amenities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Stayed 2 nights in Jul 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bourbon and Brew had quick, flavorful food for reasonable prices and friendly staff. The hotel room was clean, updated and comfortable. The staff was pleasant and approachable; very helpful!
Stayed 2 nights in Jul 2025

10/10 Excellent

Dr. Kevin

Liked: Cleanliness, room comfort

A good stop

Ice beds. Clean
Stayed 2 nights in Jul 2025

10/10 Excellent

Randy

Stayed 1 night in Jul 2025

6/10 Okay

Janice

Stayed 1 night in Aug 2023

10/10 Excellent

Sharon, Hicksville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay. The rooms were nice, and the people were nice. The only issue is that the Expedia page for this place incorrectly states that a breakfast buffet is available, but that isn't true.
Stayed 1 night in Jul 2025

10/10 Excellent

Alison

Stayed 1 night in Jul 2025

8/10 Good

Waman

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Jul 2025

10/10 Excellent

Rex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice getaway
Stayed 2 nights in Jul 2025

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting. Great experience. Definitely worth the trip.
Stayed 1 night in Jul 2025

10/10 Excellent

Leigh Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel side was 10/10, probably the most comfortable bed, sheets, and pillows I’ve ever slept in at a hotel. My biggest complaint was the staff, service, and food at the Bourbon & Brews bar. Staff was nice but inattentive, multiple guest having to beg to get their checks, the food was terrible and took 45 minutes to get, the taste of the beer was horrible.
Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to navigate around the hotel and casino. There was no information on where the fitness room was located, map of hotel or casino and no information on casino eateries in the hotel room or provided at check in.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a smaller casino than we expected but the room was very nice. One of the bars we wanted to go to was closed so that was disappointing. But the other bars in the casino are good and decently priced. I would have liked to check out the spa but the prices are very high.
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel. Wish they had a pool. Rooms are beautiful and clean. Very friendly staff! Really enjoyed our stay! Would definitely return!
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must try!

My husband and i have gone a few times to stay at the hotel. Really comfy, great air conditioner lol, i need that at night. The casino!!, Service, the food..i can go on and on. We love this place!
Stayed 2 nights in Jul 2025

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

10/10 Excellent

Shemekea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that the casino closes at night, and no buffet.
Stayed 1 night in Jul 2025

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property, the hotel, the staff, the casino, and the rooms. It was very nice for my father who was in his '80s. He was able to have a motor scooter for free. The beds were very comfortable but they were high for shorter people. Perhaps a stool would be necessary. The bathroom was very clean. I enjoyed it because there was a separate place for the toilet from the shower. The shower was amazing. All in all a wonderful experience. Would go back again.
Stayed 1 night in Jul 2025