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del Lago Resort & Casino

4.0 star property

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Photo gallery for del Lago Resort & Casino

Property entrance
Lobby sitting area
Couples treatment rooms, sauna, steam room, body treatments
Couples treatment rooms, sauna, steam room, body treatments
Casino

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet friendly

Explore the area

Map
1133 Route 414, Waterloo, NY, 13165
  • del Lago Resort & Casino
    ‪1 min walk‬
  • Montezuma Winery
    ‪8 min drive‬
  • Waterloo Premium Outlets
    ‪13 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

  • 440 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Refrigerator

  • 460 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

  • 460 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service - dining

Junior Studio Suite, 1 King Bed, Refrigerator

  • 620 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

  • 960 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

The Lux Hotel & Conference Center, Ascend Hotel Collection

  • Pool
  • Breakfast included
  • Pet friendly
  • Kids pool
4.2 out of 5, Very Good, (293)
The price is $125
per night
$139 total
includes taxes & fees
Mar 8 - Mar 9
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About this property

del Lago Resort & Casino

4-star Waterloo hotel with 7 restaurants
7 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. Additionally, a nightclub, 4 bars/lounges, and a health club are onsite.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Spa del Lago has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Del Lago Resort & Casino features a full-service spa and a health club. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 4 bars/lounges.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a casino, a nightclub, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Del Lago Resort & Casino is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Vine Bar & Grill - This restaurant serves lunch, dinner, and light fare.
Portico By Fabio Viviani - This steakhouse serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Farmers Market Buffet - This buffet restaurant serves brunch, lunch, and dinner.
Sociale - This café serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee: USD 12 per person
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Farmers Market Buffet
  • Food Court
  • Portico By Fabio Viviani
  • Sociale
  • Vine Bar & Grill

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Full-service spa
  • Nightclub

Family friendly

  • Free crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 953 out of 1382 reviews
Rating 8 - Good. 266 out of 1382 reviews
Rating 6 - Okay. 81 out of 1382 reviews
Rating 4 - Poor. 59 out of 1382 reviews
Rating 2 - Terrible. 23 out of 1382 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Raymond

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Elevators were not operational when we had to depart.
Stayed 1 night in Nov 2024

10/10 Excellent

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Very cool place to stay. Nice large room. Excellent service.
Stayed 1 night in Nov 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel and casino. Stayed one night and the room was spacious and very clean!
Stayed 1 night in Nov 2024

10/10 Excellent

Marti

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I great hotel to stay at! Room was wonderful and bed was one of the most comfortable hotel beds I’ve ever slept in! Dinner at Portico was delicious and the filet mignon was cooked to perfection. Lots of choices to play at the casino as well!
Stayed 1 night in Nov 2024

8/10 Good

Victoria M, Leland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a huge hotel. It was not in as good condition as I would have thought. Furniture was a bit run down, there were bugs in the room, broken equipment, low supplies. However, the staff were all very friendly. The casino part was easy entry from the hotel if you wanted to use it. Basic food was available which was convenient.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many good dining options. The room was nice, simple, and clean. It was pretty quiet in the room. Easy to get around. Price of room was high for this area.
Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel /casino was great. The restaurant ares were not so great specifically the Cafe and smash burger staff were very rude.
Stayed 1 night in Nov 2024

10/10 Excellent

Lori-Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!! Loved our stay - great value!
Stayed 1 night in Nov 2024

10/10 Excellent

Doreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the casino. Everything was easy to find as far as getting around in the hotel section. The room was large and very clean, large bathroom. Staff was very friendly and helpful. We would definitely stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Clean. Nice. Friendly staff
Stayed 1 night in Nov 2024

6/10 Okay

Kelli, Rochester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Girl's weekend and spent time shopping and in the casino. Lots of restaurants on site. Room was very comfortable and beautifully decorated. Would definitely return.
Stayed 1 night in Nov 2024

8/10 Good

Joseph

Liked: Staff & service
We’ve stayed here before. It is convenient on our trip to Boston. This trip our TV kept losing the internet connection.
Stayed 1 night in Nov 2024

10/10 Excellent

kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Very nice room. No microwave. Had a fire drill at 2am...no one happy about that. Restaurants in the hotel were limited to either very expensive or sandwich type food court shops. Otherwise, fine.
Stayed 1 night in Sep 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
We went for a concert but wasn’t told it was cancelled til we checked in so kinda disappointed but made the best of it. Our room was upgraded to a suite so that was nice
Stayed 1 night in Oct 2024

6/10 Okay

chad

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to see a show
Me and the wife stayed two nights food was just ok. Most of the staff seemed like they are force to be there. We went for a concert. The concert venue is amazing. The hotel room is very good
Stayed 2 nights in Nov 2024

8/10 Good

James, Rochester

Traveled with family
Unfortunately the rooms need updating. Our bathroom door was broken completely off the track & just laying against the wall. No response from management. Otherwise the staff was good & attentive when we needed towels as there weren’t any in the room
Stayed 1 night in Nov 2024

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful breakfast at the cafe on main floor. Great coffee! Nice, large rooms. Great staff!
Stayed 2 nights in Nov 2024

10/10 Excellent

Roxane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Frances

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Very comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the bes was nice
Stayed 3 nights in Nov 2024