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The Lux Hotel & Conference Center, Ascend Hotel Collection

2.5 star property

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Photo gallery for The Lux Hotel & Conference Center, Ascend Hotel Collection

Reception
Lobby
Exterior
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym

Explore the area

Map
2468 State Route 414, Waterloo, NY, 13165
  • It's A Wonderful Life Museum
    ‪4 min drive‬
  • Cayuga Lake State Park
    ‪13 min drive‬
  • Waterloo Premium Outlets
    ‪13 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Lux Hotel & Conference Center, Ascend Hotel Collection

Waterloo hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and a children's pool are onsite. Housekeeping is available on request.
The Lux Hotel & Conference Center, Ascend Hotel Collection offers 147 air-conditioned accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This Waterloo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to a seasonal outdoor pool, The Lux Hotel & Conference Center, Ascend Hotel Collection provides a fitness center and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 9180 square feet (853 square meters) include conference space. This business-friendly hotel also offers laundry facilities, a front-desk safe, and an ATM. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in June 2023.

The Lux Hotel & Conference Center, Ascend Hotel Collection is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Woody's Bar & Grille - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Woody's Bar & Grille

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Wedding services

Business services

  • 9,180 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Grab bar in shower (36 inches high)
  • Handrails in stairways (36 inches high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - June 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Waterloo Seneca Falls
Quality Inn Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Holiday Inn Waterloo Seneca Falls Hotel
Quality Waterloo
Quality Inn near Finger Lakes Seneca Falls
The Lux Hotel & Conference Center, Ascend Hotel Collection Hotel

The Lux Hotel & Conference Center, Ascend Hotel Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 170 out of 340 reviews
Rating 8 - Good. 89 out of 340 reviews
Rating 6 - Okay. 52 out of 340 reviews
Rating 4 - Poor. 19 out of 340 reviews
Rating 2 - Terrible. 10 out of 340 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmed

Stayed 1 night in Feb 2025

8/10 Good

carl

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service and food… exceptionally clean!
Stayed 1 night in Feb 2025

10/10 Excellent

Christina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

deon

Stayed 1 night in Feb 2025

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible accommodation

My room had a faulty heater that didn’t work & the front desk was unable to accommodate me with a room suiting my original request & informed me that despite them canceling my prepaid room I would have to contact the manager to request a refund which was subject to approval
Stayed 2 nights in Feb 2025

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lux was a nice, quiet stay. The rooms were really clean. Convienant location right by the Del Lago casino.
Stayed 1 night in Feb 2025

8/10 Good

Jehlen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the casino and easy process checking in and out
Stayed 1 night in Feb 2025

10/10 Excellent

Yajaira

Stayed 1 night in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Nice place for the right price.
Stayed 1 night in Feb 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was to my satisfaction no complaints or negative comments at all
Stayed 1 night in Dec 2024

8/10 Good

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was pleasant and helpful.Breakfast was good.Room was nicely decorated and comfortable.Only drawback was the low toilet in the bathroom and the proximity to the landfill.Overall a very nice place to stay and will do so again
Stayed 2 nights in Feb 2025

2/10 Terrible

Jayne

Traveled with family
Disliked: Amenities, property conditions & facilities
Overpriced for what you got. Old and not the cleanest
Stayed 1 night in Oct 2024

10/10 Excellent

carl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Coming back here.
Stayed 5 nights in Jan 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient
Stayed 1 night in Jan 2025

8/10 Good

Faik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a clean and relax hotel. Staff are good. Recommend to the people.
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed and more!
Stayed 6 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

MECKY

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bed was too soft, not supporting my back
Stayed 1 night in Jan 2025

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent accommodation

We were greeted right away. Check in was fast and easy. Staff were friendly and helpful. Room was clean, bed very comfortable, the room stayed dark when daylight came. Room was equipped with a hair dryer, microwave & a refrigerator. We will return when we go to any shows from now on.
Stayed 1 night in Jan 2025

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nicer hotels, staffs really friendly. Will book this hostel again
Stayed 1 night in Dec 2024

8/10 Good

Amy, Webster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Most comfiest bed Ive ever slept in. The complimentary breakfast was so nice.
Stayed 1 night in Dec 2024