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The Lux Hotel & Conference Center, Ascend Hotel Collection

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Lux Hotel & Conference Center, Ascend Hotel Collection

Reception
Lobby
In-room safe, desk, blackout drapes, iron/ironing board
Exterior
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Pool

Explore the area

Map
2468 State Route 414, Waterloo, NY, 13165
  • Women's Rights National Historical Park
    3 min drive
  • National Women's Hall of Fame
    3 min drive
  • Lake Hiddenwood State Park
    3 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Lux Hotel & Conference Center, Ascend Hotel Collection

Waterloo hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and a children's pool are onsite. Housekeeping is available on request.
The Lux Hotel & Conference Center, Ascend Hotel Collection offers 147 air-conditioned accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This Waterloo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to a seasonal outdoor pool, The Lux Hotel & Conference Center, Ascend Hotel Collection provides a fitness center and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 9180 square feet (853 square meters) include conference space. This business-friendly hotel also offers laundry facilities, a front-desk safe, and an ATM. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in June 2023.

The Lux Hotel & Conference Center, Ascend Hotel Collection is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Woody's Bar & Grille - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Woody's Bar & Grille

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Wedding services

Business services

  • 9,180 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Waterloo Seneca Falls
Quality Inn Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Holiday Inn Waterloo Seneca Falls Hotel
Quality Waterloo
Quality Inn near Finger Lakes Seneca Falls
The Lux Hotel & Conference Center, Ascend Hotel Collection Hotel

The Lux Hotel & Conference Center, Ascend Hotel Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 125 out of 261 reviews" "
Rating 8 - Good. 72 out of 261 reviews" "
Rating 6 - Okay. 40 out of 261 reviews" "
Rating 4 - Poor. 16 out of 261 reviews" "
Rating 2 - Terrible. 8 out of 261 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Sep 2024

10/10 Excellent

Chenyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, convenient location
Stayed 1 night in Sep 2024

10/10 Excellent

ShaQuita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience and I definitely would travel back to the property
Stayed 2 nights in Sep 2024

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallway smells. AC also omitting foul smell
Stayed 2 nights in Sep 2024

4/10 Poor

George

Stayed 1 night in Aug 2024

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Industrial setting-hard to find room -had to change room because first one was obviously smoker inhabited
Stayed 1 night in Sep 2024

6/10 Okay

Jaime

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Customer service was ok,not that great. There was a bug on the bed. I honestly was expecting more from the hotel. I would like my money back.
Stayed 1 night in Sep 2024

8/10 Good

erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Mary

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dated. Toilet kept running and shower leaked. Toilet paper holder was removed and thrown in a corner. Towels were paper thin. Beds were uncomfortable. Furniture was outdated. No full length mirror. On the outside they had what looked like an old basketball court with four couches in each corner that the cushions were wet from raining each day. Never staying there again.
Stayed 3 nights in Sep 2024

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Eileen

Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Holly

Stayed 1 night in Aug 2024

2/10 Terrible

Jen

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE
I would never stay at this hotel again. The room smelled so musty and moldy we could not stand it. We went to the store and bought air freshener and opened the window even though it had no screen because the smell was so bad. We could not turn on the AC because it smelled so bad we could not breath. When I complained to the front desk all they said back was "OK". The phone did not work, the fire pit in the courtyard did not work, and the smell and uncleanliness was unbearable. It's really a shame because if not for this smell and lack of staff caring the hotel would be fine. I would never recommend or stay here myself and am glad I got out without getting sick from the mold that was obviously everywhere.
Stayed 2 nights in Aug 2024

8/10 Good

Bin

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Mandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything in this hotel was very good. There’s only one thing in the room that we didn’t like and that was temperature control. It was really old fashioned and it wasn’t working the way it’s supposed to work. Everything else was updated and new and clean. Really enjoyed the breakfast cafe at the hotel. Couldn’t try the hotel restaurant for dinner as it was closed for sunday and Monday which is weird.
Stayed 1 night in Sep 2024

4/10 Poor

anshul

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay not as expected
Our stay was not very pleasant . We booked two rooms . Out one room was ok . The bathroom drain was clogged in our other room and water spilled on the floor. The staff did help us and clear the drain soon but then there were other issues . The enterancw light was flickering on the room . The microcars had no plate . The heating in our room was not working . Finally the next day they changed our room at request and the other room was good but in evening when we went to take bath , there was no body soap and nobody there in household to give us any . Also we requested cleaning of the other room and it was never done . We booked the hotel after great reviews but were disappointed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Albert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced right. Very Quiet area. Clean rooms. Quick off the I 90 expressway. Good breakfast! I would definitely come back.
Stayed 1 night in Aug 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times and have always loved it!
Stayed 2 nights in Aug 2024

10/10 Excellent

Wenchang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2024

10/10 Excellent

Jian Zhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Jean-francois

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Christopher

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower broke, key cards would not open doors, cockroaches on floor. Tried to call management about issues was giving a phone number that no one answers. Left dailymessages about service and no response.
Stayed 2 nights in Aug 2024

10/10 Excellent

Suresh Nissanga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Pros: Price was decent for the hotel, safe area, relatively quiet, relatively clean, easy parking. Con: We had a lot of gnats in our room, pillow was stained, walls are thin; can hear people in hallway and doors slamming; furniture and condition of hotel could use updating. No fan in bathroom; no screen on window so you can’t air the room without risk of insects flying in. Overall: Price is good for the location. Other hotels at the same price point are in worse condition unfortunately.
Stayed 3 nights in Aug 2024