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Hilton Garden Inn Watertown/Thousand Islands

3.0 star property

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Photo gallery for Hilton Garden Inn Watertown/Thousand Islands

Exterior
Reception
Daily full breakfast (USD 15.95 per person)
Courtyard
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
$141
includes taxes & fees
Oct 24 - Oct 25

Explore the area

View in a map
1290 Arsenal Street, Watertown, NY, 13601
  • Place, Salmon Run Mall
    ‪15 min walk‬
  • Place, Jefferson Community College
    ‪4 min drive‬
  • Place, Samaritan Medical Center
    ‪5 min drive‬
  • Airport, Watertown, NY (ART-Watertown Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(12 reviews)
  • 240 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(28 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite, 1 King Bed

Business Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Business Suite, 1 King Bed

  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Living area | 37-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (Drinks & Snacks)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds (Drinks & Snacks)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,009 reviews
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

About this property

Hilton Garden Inn Watertown/Thousand Islands

3-star Watertown hotel with restaurant
This hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite.
Hilton Garden Inn Watertown/Thousand Islands offers 136 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Hilton Garden Inn Watertown/Thousand Islands provides a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 6351 square feet (590 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and a garden. Complimentary self parking is available on site, along with a car charging station.

Hilton Garden Inn Watertown/Thousand Islands has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:30 AM.
The Grille - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:30 AM for a fee: USD 15.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grille

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference center (6,351 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15.95 for adults and USD 6.95 for children
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Thousand Islands
Hilton Garden Inn Watertown Thousand Islands
Hilton Garden Thousand Islands
Hilton Garden Watertown Thousand Islands
Hilton Garden Inn Watertown/Thousand Islands Watertown
Hilton Garden Watertown/Thousand Islands Watertown
Hilton Garden Watertown/Thousand Islands
Hilton Garn WatertownThousand
Hilton Garden Inn Watertown/Thousand Islands Hotel
Hilton Garden Inn Watertown/Thousand Islands Watertown
Hilton Garden Inn Watertown/Thousand Islands Hotel Watertown

Reviews

Hilton Garden Inn Watertown/Thousand Islands Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 647 out of 968 reviews
Rating 8 - Good. 236 out of 968 reviews
Rating 6 - Okay. 52 out of 968 reviews
Rating 4 - Poor. 20 out of 968 reviews
Rating 2 - Terrible. 13 out of 968 reviews

Reviews

10/10 Excellent

Rick

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
The staff is very courteous, happy and Egan to help. The restaurant food is delicious and its a clean and tidy place
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert, Litchfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast with good, healthy food options and very timely and pleasant service all four days of our stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy stay there
Stayed 3 nights in Jun 2025

6/10 Okay

Lenard

Business traveler, Traveled with family
food
Stayed 4 nights in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
The room was so clean, and spacious. I immediately felt relaxed upon entering. The staff was kind and welcoming. Monica attended to my needs and seemed so genuine. This is now my hotel of choice anytime I am in Watertown.
Stayed 2 nights in May 2025

10/10 Excellent

Monroe

Stayed 2 nights in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good place to stay!!
Stayed 1 night in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place with great staff
Stayed 1 night in May 2025

10/10 Excellent

GINA

Stayed 1 night in Apr 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

John

Stayed 1 night in Apr 2025

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff ! Nice location close to shopping and restaurants
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Excellent staff and great restaurant!
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely Will Stay Again

The employees were all so friendly and helpful. We had a wonderful stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy my staff
Stayed 1 night in Mar 2025

8/10 Good

Shayna

Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 2 nights in Feb 2025