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Hotel Waterloo & Backpackers

2.0 star property

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Photo gallery for Hotel Waterloo & Backpackers

Twin, Double & Single Ensuite | In-room safe, free WiFi, bed sheets
Exterior
Breakfast area
Interior
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

Map
1 Bunny Street Wellington Cbd, Wellington, 6011
  • Wellington Central Business District
    ‪2 min walk‬
  • Te Papa
    ‪16 min walk‬
  • Interislander Ferry Terminal
    ‪2 min drive‬
  • Wellington (WLG-Wellington Intl.)
    ‪11 min drive‬

Room options

View all photos for Double Ensuite

In-room safe, free WiFi, bed sheets

Double Ensuite

8.0 out of 10
Very good
(20 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Shared Dormitory, Mixed Dorm

In-room safe, free WiFi, bed sheets

Premium Shared Dormitory, Mixed Dorm

  • 258 sq ft
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Twin, Double & Single Ensuite

Twin, Double & Single Ensuite | In-room safe, free WiFi, bed sheets

Twin, Double & Single Ensuite

8.4 out of 10
Very good
(16 reviews)
  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Shared Dormitory, Private Bathroom (8 Beds)

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Double Shared Bathroom

In-room safe, free WiFi, bed sheets

Double Shared Bathroom

7.4 out of 10
Good
(3 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Shared Dormitory, Private Bathroom (6 Beds)

Towels

Shared Dormitory, Private Bathroom (6 Beds)

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Shared Dormitory, Shared Bathroom (4 Beds)

In-room safe, free WiFi, bed sheets

Shared Dormitory, Shared Bathroom (4 Beds)

  • 237 sq ft
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Shared Dormitory, Ensuite (6 Bed, Female Only)

In-room safe, free WiFi, bed sheets

Shared Dormitory, Ensuite (6 Bed, Female Only)

  • 258 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Bunk Style Twin (Shared Bathroom)

In-room safe, free WiFi, bed sheets

Bunk Style Twin (Shared Bathroom)

  • 172 sq ft
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Single (Shared Bathroom)

In-room safe, free WiFi, bed sheets

Single (Shared Bathroom)

8.4 out of 10
Very good
(13 reviews)
  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Private Bathroom

In-room safe, free WiFi, bed sheets

Standard Double Room, Private Bathroom

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Ensuite

In-room safe, free WiFi, bed sheets

Single Room, Ensuite

8.0 out of 10
Very good
(12 reviews)
  • 205 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room with Private Bathroom

In-room safe, free WiFi, bed sheets

Double Room with Private Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Bed In 4-Bed Dormitory

In-room safe, free WiFi, bed sheets

Bed In 4-Bed Dormitory

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Single Room with Shared Bathroom

In-room safe, free WiFi, bed sheets

Single Room with Shared Bathroom

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Double&Single Ensuite

In-room safe, free WiFi, bed sheets

Twin Double&Single Ensuite

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Single Room With Bathroom

In-room safe, free WiFi, bed sheets

Single Room With Bathroom

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room with Shared Bathroom

In-room safe, free WiFi, bed sheets

Double Room with Shared Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Bed In 6-Bed Dormitory

In-room safe, free WiFi, bed sheets

Bed In 6-Bed Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Ensuite Twin Room

In-room safe, free WiFi, bed sheets

Ensuite Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Bed In 8-Bed Dormitory

In-room safe, free WiFi, bed sheets

Bed In 8-Bed Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Bed In 8 Bed Dormitory

In-room safe, free WiFi, bed sheets

Bed In 8 Bed Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

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About this property

Hotel Waterloo & Backpackers

Hostel in Pipitea
This smoke-free hostel features a restaurant, a bar/lounge, and laundry facilities. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
Hotel Waterloo & Backpackers offers 108 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hostel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Art Deco hostel also offers a vending machine, laundry facilities, and express check-out.

Hotel Waterloo & Backpackers is a smoke-free property.

Hotel Waterloo & Backpackers has a restaurant on site.

Languages

Chinese (Mandarin), English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Art Deco architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Cable/satellite channels

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 20.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: NZD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Downtown Backpackers
Downtown Backpackers Hostel
Downtown Backpackers Hostel Wellington
Downtown Backpackers Wellington
Hotel Waterloo Backpackers
Hotel Waterloo & Backpackers Wellington
Hotel Waterloo Backpackers (formerly Downtown Backpackers)
Hotel Waterloo & Backpackers Hostel/Backpacker accommodation

Hotel Waterloo & Backpackers Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 238 out of 1001 reviews
Rating 8 - Good. 409 out of 1001 reviews
Rating 6 - Okay. 228 out of 1001 reviews
Rating 4 - Poor. 69 out of 1001 reviews
Rating 2 - Terrible. 57 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located ,close to buses,trains,stadiums No hot water on the sunday morning
Stayed 2 nights in Apr 2025

4/10 Poor

faith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Deborah

Disliked: Staff & service, property conditions & facilities
I arrived and was greeted ok. Didn't say what floor I was on but my room number was on a piece of paper. I asked about breakfast included they said no, it is worded about breakfast on the website, it should not be showing. The room numbers were confusing on the doors. It rained and was windy against my room window, a good draft came in through the shut windows, a little puddle of water appeared on the window sill, so yes the room was noisy with weather issues. TV didnt work. No knobs on the heater to work. Bed okish a bit lumpy. The inside of the wardrobe stunk and it had mould inside it. A bit of the ceiling was coming away in the shower. The lifts were good, lounge room ok, kitchen was ok. The vending machine was filled up with products. The area was convenient and close to the buses and railway station, central to the city. I won't be staying again. The place needs to be demolished and rebuilt in my opinion, its far too old. Rating 4/10
Stayed 5 nights in Apr 2025

8/10 Good

T

Liked: Cleanliness, staff & service, room comfort
It was a good price and was clean and comfortable....nothing flash but close to everything. A good choice
Stayed 3 nights in Mar 2025

10/10 Excellent

Megan

Stayed 2 nights in Mar 2025

6/10 Okay

Frances

Traveled with partner
Liked: Cleanliness
We had to change our room three times as the first ones we were given were unsuitable, far too small and dark. Our third room was much better. We were disappointed there was no longer a restaurant in the hotel as we had stayed there a few years ago. You now have to go out and eat in the restaurant next door which wasn't always convenient.
Stayed 3 nights in Mar 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have been at the Waterloo hotel in the past.It is cleaned regularly but nothing has been done in the building for at least 15 years in the kitchen or the communal parts: the carpet is worn out the Lino is sticky even just after being washed.My single room and shared bathroom has not been refurbished in years . The room was colder than the rest of the building fortunately the staff is very helpful and provided a small heater.On the positive side the staff is friendly and helpful and towels and bedding perfectly clean.It’s a shame that such a nice art deco building is not is not maintained properly.
Stayed 3 nights in Mar 2025

8/10 Good

BRAD

Liked: Cleanliness
Very reasonable rates. Rooms were great and such an excellent location.
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
stayed here a couple of times. It's convenient to the train station.
Stayed 1 night in Mar 2025

8/10 Good

Michel

Disliked: Amenities
No shampoo, no soap in the bottle, no hairdryer. But the rest was excellent: Super fast check-in, across the street from train station, great location.
Stayed 1 night in Mar 2025

6/10 Okay

Allan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
kb
Stayed 1 night in Mar 2025

6/10 Okay

Toni

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
This property was very convenient in the fact that it was right by the waterfront and near pretty much everything you need, however no parking was the downside, ended up having to pay $48 dollars for and overnight park💀, the building is definitely old and it shows, also has an odour, no refrigerator in the room so the milk capsules were warm and kind of gross tasting, other then that was not a bad place to stay for a night if your not to worried about the quality.
Stayed 1 night in Mar 2025

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Pierre

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The bed was not confortable and the room was dirty
Stayed 2 nights in Mar 2025

8/10 Good

Shayne

Stayed 2 nights in Mar 2025

8/10 Good

Paul

Liked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Dodo

Liked: Cleanliness, staff & service, amenities
Very close with bluebridge
Stayed 1 night in Mar 2025

10/10 Excellent

doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, clean, everything I needed was there :)
Stayed 1 night in Feb 2025

6/10 Okay

Hong Yuan

Stayed 4 nights in Mar 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very convenient to bus terminal; polite staff.
Stayed 1 night in Feb 2025

8/10 Good

Hunter

Stayed 4 nights in Feb 2025

8/10 Good

Krolle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good value for money.
Stayed 1 night in Feb 2025

4/10 Poor

Karma

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Gail

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason we stayed here is it is directly across from the train station where we needed to be at 6:45 AM
Stayed 1 night in Feb 2025