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James Cook Hotel Grand Chancellor

4.5 star property

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Photo gallery for James Cook Hotel Grand Chancellor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Executive Twin Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Concierge desk
Buffet
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
$82
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
147 The Terrace, Wellington, 6011
  • Place, Te Papa
    ‪11 min walk‬
  • Place, Courtenay Place
    ‪14 min walk‬
  • Place, Sky Stadium
    ‪3 min drive‬
  • Airport, Wellington (WLG-Wellington Intl.)
    ‪10 min drive‬

Room options

View all photos for Premium Room

Premium Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Premium Room

8.6 out of 10
Excellent
(15 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Family Room

7.8 out of 10
Good
(15 reviews)
  • 645 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Double Room

9.2 out of 10
Wonderful
(115 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Twin Room

9.0 out of 10
Wonderful
(104 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Junior Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 646 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Harbour View

Living area

King Suite with Harbour View

8.0 out of 10
Very good
(4 reviews)
  • 645 sq ft
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Room

9.4 out of 10
Exceptional
(9 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Terrace Room

  • Sleeps 2

Family Room

  • Sleeps 5

View all photos for Terrace Room

Terrace Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Terrace Room

8.4 out of 10
Very good
(169 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

Executive Twin Room

  • Sleeps 4

Premium Room

  • Sleeps 2

Deluxe Room

  • Sleeps 2

Deluxe Junior Suite

  • Sleeps 2

King Suite With Harbour View

  • Sleeps 3

Executive King Room

  • Sleeps 2

Similar properties

Exterior
Novotel Wellington
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  • Restaurant
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, 1,004 reviews
Novotel Wellington

About this property

James Cook Hotel Grand Chancellor

4.5-star hotel in Wellington CBD
A restaurant, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking. Weekly housekeeping is available.
James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary weekday newspapers and hair dryers. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. 8 meeting rooms are available. This luxury hotel also offers a fitness center, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

James Cook Hotel Grand Chancellor is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Children aged 4 and younger eat free breakfast.
Whitbys Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sojourn Cafe and Bar - This café serves dinner and light fare. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (NZD 35 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; NZD 38 for adults and NZD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sojourn Cafe and Bar
  • Whitbys Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • Banquet hall
  • Built in 1972
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 4 and younger eat free breakfast
Rollaway/extra beds are available for NZD 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Covered self parking fee: NZD 35.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

James Cook Hotel Grand Chancellor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 827 out of 1617 reviews
Rating 8 - Good. 543 out of 1617 reviews
Rating 6 - Okay. 149 out of 1617 reviews
Rating 4 - Poor. 64 out of 1617 reviews
Rating 2 - Terrible. 34 out of 1617 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Stayed 1 night in Jun 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in. Front of house staff were friendly and polite.
Stayed 1 night in Jul 2025

8/10 Good

Teeny

Liked: Cleanliness, staff & service, property conditions & facilities
the reception staff was very helpful,but there were 7 people in the queue and only 1 staff person n the desk,
Stayed 1 night in Jul 2025

6/10 Okay

Sophie

Traveled with partner
Liked: Cleanliness
The balance quality/price is disappointing. Considering the price we expected a much higher quality hôtel.
Stayed 1 night in Jul 2025

10/10 Excellent

kapene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in late but they made accommodations for me which was excellent and very helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Steph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Marie

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room had the best location a whole wing to ourselves with no neighbours. we found that having no kitchen sink was a bit weird but that was okay we adapted to that. everything in our room was comfy and relaxing. location was central to everything in walking distance. we parked our car up the whole stay we had and walked everywhere. we will be coming back absolutely loved every bit of our stay at your hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Jobanpreet

Stayed 1 night in Jul 2025

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness
Tidy and comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bobbi-Jo

Liked: Cleanliness, amenities, property conditions & facilities
Central location, good facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Disappointed that this wasn't up to the usual standard. We normally love staying here but the room not being ready due to cleaning and then the room being quite dusty was disappointing.
Stayed 1 night in Jul 2025

10/10 Excellent

Toni

Stayed 2 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
Handy to central Wellington and sky stadium. Check in and parking are confusing. Computer doesn’t seem to recognise separate bookings for room. Charged us $60 extra! Parking and getting into the place is difficult
Stayed 1 night in Jul 2025

2/10 Terrible

Christine

Stayed 1 night in Jul 2025

10/10 Excellent

Reg

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything that I marked
Stayed 1 night in Jul 2025

8/10 Good

BRENT JEFFREY

Liked: Cleanliness, staff & service, amenities
The room was functional but dated. The bed was excellent.the bathroom sink lacked a plug and there are no grab rails for the shower,
Stayed 1 night in Jul 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Parking, lifts, whitby restaurant makes a visitvto Wellington easy peasy. Great ambuance inbthe hotel lobby, great restaurant and great accessvto the city below. Also easy access into Wellington off the motorway and into the carpark.
Stayed 1 night in Jul 2025

8/10 Good

Jude

Stayed 1 night in Jul 2025

8/10 Good

Brian Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Central
Stayed 2 nights in Jul 2025

8/10 Good

Conrad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Rooms must have been refurbed since last stay some time ago, nice rooms and perfect for our stay. Walkable and parking, makes it a great place to stay.
Stayed 2 nights in Jul 2025

8/10 Good

Wai Po

Liked: Cleanliness, staff & service, property conditions & facilities
Good for transport Staffs is very nice
Stayed 3 nights in Jul 2025