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James Cook Hotel Grand Chancellor

4.5 star property

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Enjoy breathtaking city views from the large window in this stylish room.
Experience the modern architecture of the James Cook Hotel, situated in the heart of the city.
Enjoy a convenient self-service dining experience with a wide selection of food and beverages.
Guests can check in at the reception desk, surrounded by a polished floor and modern ceiling.
Relax in this spacious room with a large bed, two additional beds, and a comfortable seating area.

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
147 The Terrace, Wellington, 6011
  • Te Papa
    ‪11 min walk‬
  • Courtenay Place
    ‪14 min walk‬
  • Sky Stadium
    ‪3 min drive‬
  • Wellington (WLG-Wellington Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite

Living area

Suite

8.0 out of 10
Very good
(4 reviews)
  • 645 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Room

8.6 out of 10
Excellent
(15 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, Harbor View

Junior Studio Suite, Harbor View | Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Studio Suite, Harbor View

10.0 out of 10
Exceptional
(6 reviews)
  • 646 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 2 Double Beds

Family Studio, 2 Double Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Family Studio, 2 Double Beds

8.0 out of 10
Very good
(14 reviews)
  • 645 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Terrace Room

Terrace Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Terrace Room

8.4 out of 10
Very good
(146 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Double Room

9.2 out of 10
Wonderful
(109 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Twin Room

9.0 out of 10
Wonderful
(100 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

James Cook Hotel Grand Chancellor

4.5-star hotel in Wellington CBD
2 restaurants, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking. Weekly housekeeping is available.
James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary weekday newspapers and hair dryers. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. 8 meeting rooms are available. This luxury hotel also offers a fitness center, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

James Cook Hotel Grand Chancellor is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Whitbys Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sojourn Cafe and Bar - This café serves dinner and light fare. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (NZD 30 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; NZD 35 for adults and NZD 17.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Sojourn Cafe and Bar
  • Whitbys Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • Banquet hall
  • Built in 1972
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 50.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.5 for children
  • Covered self parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

James Cook Hotel Grand Chancellor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 755 out of 1519 reviews
Rating 8 - Good. 516 out of 1519 reviews
Rating 6 - Okay. 149 out of 1519 reviews
Rating 4 - Poor. 64 out of 1519 reviews
Rating 2 - Terrible. 35 out of 1519 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

b

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, lift access to Lampton Quay. Quiet rooms, very clean and tidy throughout
Stayed 2 nights in Apr 2025

8/10 Good

Kerena

Traveled with family and small children
Liked: Property conditions & facilities
Excellent location everything you need is within walking distance. Buffet breakfast was also delicious. Overall, a good stay only issues was the parking was problematic we had trouble getting in and out every day despite the fact we paid for parking for the entirety of our stay. Housekeeping also came way too late everyday - we would be out most of the morning and return early afternoon to put our young children down for their naps and housekeeping wouldn't be done.
Stayed 3 nights in Apr 2025

8/10 Good

Lynda

Traveled with family
Clean and tidy. Very helpful staff
Stayed 2 nights in Apr 2025

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service
Central and good service
Stayed 1 night in Apr 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy and fast check in/out. Very convenient location. Bed was very comfortable and bathroom was clean and modern.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Fine accommodation for two nights, fairly small room for a twin double set up. Hotel is basic but tidy, lifts were playing up so took a while to get back and forwards. Fantastic location
Stayed 2 nights in Apr 2025

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location with excellent parking option if you are coming by car. The access to the main CBD is unfaultable. Staff were friendly. Room was clean. Some facilities were not available but it was Easter weekend.
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a number of times, and because of its location and amenities, it is my preferred accommodation whenever I visit Wellington.
Stayed 1 night in Apr 2025

10/10 Excellent

Subhashni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good with this property except for the parking which incurred additional cost of $30 per night.
Stayed 1 night in Apr 2025

8/10 Good

Birat

Liked: Property conditions & facilities
I like the location.
Stayed 1 night in Apr 2025

8/10 Good

Degan

Liked: Cleanliness, staff & service
Room was excellent. There were a few issues with the elevators with only half of them in working order. Waiting time was up to 10 mins in some cases. Cafe open hours were limited which was disappointing. Overall a good experience with friendly staff and was handy to the cbd.
Stayed 3 nights in Apr 2025

6/10 Okay

Verbena

Liked: Property conditions & facilities
The fact there was only 1 lift working up and down the Hotel, No instructions about changing lifts when you go to carpark or how to use them, And why all the carpark cards, why not just have 1 card, to get in room, to use on lifts and to get in and out of the carpark?
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like always, this hotel met all our requirements
Stayed 1 night in Apr 2025

10/10 Excellent

Sue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue close to venue for Bluey show
Stayed 1 night in Apr 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Apr 2025

6/10 Okay

Katrina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Thé check in process was drawn out by not enough staff on duty. Otherwise it was a great place to stay and very clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark, palmerston north

Traveled with family
Liked: Cleanliness, staff & service
Location
Stayed 4 nights in Apr 2025

10/10 Excellent

Bernard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again, a pleasure staying at James Cook, Hotel Grand Chancellor. I've been staying here for years, originally for work and nowadays to explore Wellington with my young family. Often a neat vibe in the hotel lobby bar, amazing buffets in the restaurant and so convenient to the CBD.
Stayed 1 night in Apr 2025

8/10 Good

CAROLE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Great service
Stayed 2 nights in Apr 2025

8/10 Good

Minoo

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay for business this time we stayed for leisure. Nice and convinient
Stayed 2 nights in Apr 2025

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Breakfast trays left in the hallway over night. Not a good look.
Stayed 2 nights in Apr 2025

8/10 Good

Leena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025