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Wenchang Vacation Packages

Fantastic stay. Thank you!

International island but very few staff spoke any English. No internet access or WhatsApp connection. The hotel.com messages to the hotel from me, were unavailable to see when on site. Difficult to communicate to staff apart from phone translator!

Beautiful property but seems to be catering very much to influencers. Food was not great but options are nearby outside of the resort. Staff were great. The pools need more shade. During most of the day the pools are barely usable due to the hot sun and the lagoon pool closes at 7 with the shadiest part of the lagoon pools being closed all the time during our visit due to no lifeguard being present.

Our initial room felt quite old, and there was a strong smell of cigarette smoke. It appeared to be coming from another room, as the odour was even more intense in the corridor and near our door. Unfortunately, no action was taken after our first complaint. We were later upgraded to a club floor room, which was an improvement, though still not ideal. The hotel did provide an air purifier at no extra charge following the upgrade, which we appreciated. At times, we experienced long waits for the lift, and the location was not particularly convenient. Overall, we were quite disappointed with our stay and would not choose to return to this hotel.

The pool is good but the beach is not easy for swimming I have a seaview suite and the view is unforgettable. Concierge and front desk staff very helpfull. This is a peaceful place that I sure wamt to come back again for relaxation. Hotel WiFi a little weak. Better get a data card.