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Poor service level - this hotel do not help to arrange for taxis. We were told by the staff that Conifer Garden Hotel did not offer such service. The hotel didnt trust their guests. We were told to top-up our room deposit so as to charge one of the meal (only amounting to S$100) to our room. When I said i will pay by credit card on the spot instead of having to walk from the restaurant to the hotel reception, the staff said their credit card machine was inaccessible at that moment and she was waiting for the key. When i told her then lets just wait for the key while i continue to breakfast there, she immediately showed up with the credit card machine. Bad stench all over hotel area - rooms having bad smoke stench, we had asked for non-smoking rooms but were given smoking ones. When we confront the reception, we were told that the whole hotel except the lobby allows smoking. After we pushed further, they finally relent and give us a non-smoking room. Main lobby smelled like a wet market - you can imagine. Dark rooms and corridoor - the lightings used werent sufficient to lit up the rooms and corridoor. Kind of creepy. Its the first time we encountered hotel that switched off their lights at main lobby throughtout the night (not sure lights off time) and only to have them turn on at 7am.

International island but very few staff spoke any English. No internet access or WhatsApp connection. The hotel.com messages to the hotel from me, were unavailable to see when on site. Difficult to communicate to staff apart from phone translator!

The pool is good but the beach is not easy for swimming I have a seaview suite and the view is unforgettable. Concierge and front desk staff very helpfull. This is a peaceful place that I sure wamt to come back again for relaxation. Hotel WiFi a little weak. Better get a data card.

Fantastic stay. Thank you!