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We had a great stay at Viva Fortuna Beach. The food was tasty, and while the selection isn’t as extensive as some higher-end resorts (don’t expect lobster or shrimp every day), everything that was available was well prepared and flavorful. One thing to keep in mind is that check-in can take a little longer because many guests often arrive at the same time, so the lobby gets quite busy. However, the staff does their best to keep the process moving as efficiently as possible. The service was excellent, and the staff was always friendly and helpful. The entertainment team deserves special recognition—they organized plenty of fun activities throughout the day and evening, creating a lively and enjoyable atmosphere. The rooms were clean and well maintained. They are not modern or luxurious, but they are comfortable and have everything you need for a pleasant stay. Overall, this is a great value for the money. If you’re looking for a fun, relaxing vacation with good food, friendly service, and lots of entertainment, I would definitely recommend it and would happily come back.

I should have known my experience would be bad, when it took 2.5 hours to get my food from the restaurant at the resort. The facilities were outdated and many of the appliances were rusted. The weight room was small with equipment not maintained. One treadmill had a broken screen and the other had a loose belt. Requests were treated as an inconvenience. It took hours to get towels replaced. I did not have WiFi in my room my entire stay. The first day I notified staff, I was told “all rooms have WiFi, so I must have WiFi”. I came back the next day and was told that IT was not in on the weekend and to come back on Monday. I came back on Monday and was told, they would let IT know I needed assistance. That assistance never came. Air conditioning in my room was not controllable. The temperature never changed. Our toilet would not flush properly. Overall, it was the worst experience on any trip i have ever been on. There were a few nice people, like Jones, but most others could care less.