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Everything was great at the hotel. The only issue we encountered was during check-in, where there was a payment problem. I presented my receipts and confirmation, but it felt like the staff wasn't making much effort to resolve the issue. Fortunately, I was able to contact Expedia directly to sort it out. In my opinion, the staff should have reached out to Expedia first since I had already shown proof. Aside from that, everything else was wonderful.

I should have known my experience would be bad, when it took 2.5 hours to get my food from the restaurant at the resort. The facilities were outdated and many of the appliances were rusted. The weight room was small with equipment not maintained. One treadmill had a broken screen and the other had a loose belt. Requests were treated as an inconvenience. It took hours to get towels replaced. I did not have WiFi in my room my entire stay. The first day I notified staff, I was told “all rooms have WiFi, so I must have WiFi”. I came back the next day and was told that IT was not in on the weekend and to come back on Monday. I came back on Monday and was told, they would let IT know I needed assistance. That assistance never came. Air conditioning in my room was not controllable. The temperature never changed. Our toilet would not flush properly. Overall, it was the worst experience on any trip i have ever been on. There were a few nice people, like Jones, but most others could care less.

Room was clean