After check in we went up to our room, the room was messy and did not look like it had been cleaned after the last use. The bed was very haphazardly made, arguably not cleaned after the last persons stay. There was hair on the bed, a clubbing/festival wristband left in the bathroom. Someones left over water in the fridge, condiments for tea and coffee not topped up and the holder had bugs in it. Saw reception to discuss our issues, hotel was fully booked and no other rooms avaliable, my partner and I could not find any other accomodation on a Saturday night in Gosford, so had to drive the 3.5 hours home to Canberra, which had us arriving home at 11.45pm (a total travel day of 14 hours).
Considering we did not stay in the room and it was disgusting, I want a full refund.