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Quality Inn

2.0 star property

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Photo gallery for Quality Inn

Exterior
Lobby
Restaurant
Desk, laptop workspace, free cribs/infant beds, rollaway beds
Fitness facility

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
7 Kimberly Ave, West Haven, CT, 06516
  • University of New Haven
    ‪2 min drive‬
  • Yale University
    ‪3 min drive‬
  • Yale-New Haven Hospital
    ‪3 min drive‬
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, free cribs/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn

West Haven hotel close to Yale University
Laundry facilities, a 24-hour front desk, and free newspapers are available at this hotel. Free breakfast, free WiFi in public areas, and free self parking are also provided. Change of towels is available on request.
Quality Inn offers 82 air-conditioned accommodations with coffee/tea makers and hair dryers. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and change of towels can be requested.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers complimentary newspapers in the lobby, laundry facilities, and an elevator. Onsite self parking is complimentary.

Quality Inn has designated areas for smoking.

Guests are offered a complimentary breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available daily

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

Property is also known as

Super 8 Motel West Haven
Super 8 West Haven
West Haven Super 8
Super 8 West Haven Hotel
Super Eight West Haven
West Haven Super Eight
Super 8 Wyndham West Haven Hotel
Super 8 Wyndham West Haven
Super Eight West Haven
West Haven Super Eight
West Haven Super 8
Quality Inn Hotel
Quality Inn West Haven
Quality Inn Hotel West Haven
Super 8 by Wyndham West Haven

Quality Inn Reviews

Reviews

6.6
Rating 10 - Excellent. 39 out of 137 reviews
Rating 8 - Good. 31 out of 137 reviews
Rating 6 - Okay. 23 out of 137 reviews
Rating 4 - Poor. 20 out of 137 reviews
Rating 2 - Terrible. 24 out of 137 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service, room comfort

Smoke alarm kept me up

The bed was comfortable and the shower felt amazing however the smoke alarm kept beeping. When I checked in around 9:00 PM Thursday and entered the room I noticed the smoke alarm was beeping. I called down to have the battery changed and the responded immediately and the beeping stopped until 6:12 AM the next morning. I went down for a cup of coffee Around 7 AM and informed them that the smoke alarm was beeping again, they advised they will make a note for someone to look into it. Around 9:45 AM they let me know they were going to fix it. I went out for a few hours and when I came back the lock was reset and my key card was not working to enter the room causing me to go back downstairs to get them to reset my card, while doing this they advised me the smoke alarm was fixed and would not be going off. Then at 1:21 AM I woke up to the smoke alarm beeping once again. I don’t know if the alarm is at its 10 year life span or what the situation is, but I think management needs to look deeper into this because if there were a major emergency and the smoke alarm is not properly working, the person in that room may not be able to respond to it.
Stayed 2 nights in Apr 2025

6/10 Okay

Kimberly

Liked: Room comfort
Disliked: Staff & service
First off the front desk person was not welcoming. Also I didn't appreciate her taking a copy of my license and she told me there would be a hold on my credit card so she needed that also. Front desk person the next morning told me there was no hold on my credit card. At first sight the hotel looks fine, recently refreshed with paint and went from Super 8 to Quality. The hallways on the first level reminded me of prison and FREEZING cold.White walls dark doors and the numbers on the right hallway are wonky. The room 135 was also freezing, very clean, recently refreshed. The heater seemed older but worked well but the bathroom remained cold. The mattress was fabulous, wish I knew the name. After getting situated after traveling all day, ready for sleep there was a beep. Loud disturbing beep. We tried to ignore it but after an hour my husband went to the front desk and we changed rooms. Packed up walked past front desk down left hallway, room 105. Heater looked newer but hardly worked. Room was cold like hallways, bed was comfortable.
Stayed 1 night in Apr 2025

4/10 Poor

Robert

Business traveler
Disliked: Amenities
Property has been recently renovated so rooms are modestly updated with new bathroom fixtures and flooring. Overall feel is shabby and surrounding area is very rundown, just off I95. Coming in at night felt unsafe. Temperature control in the room was inconsistent and though it had a fridge and coffeemaker, lacked a microwave. On my first morning, the sink completely clogged. I reported it and it was repaired by the time I returned to the room 10 hours later.
Stayed 3 nights in Apr 2025

8/10 Good

Shawn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Robert

Stayed 1 night in Apr 2025

10/10 Excellent

Clara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband love this place, the guy from the front was an excellent person. The room was clean and very comfortable
Stayed 1 night in Apr 2025

2/10 Terrible

Angelic

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The BROTHEL FROM HELL

This hotel should be closed DOWN. I checked in after a 4 hour long drive to the bed being unmade a foul odor a dirty floor loud sex can be heard coming from the room next door same woman walking multiple men in and out. This hotel was something like a brothel!!my room was then switched to another room and upon entry the door was barely hanging on bugs in the tub a hole in the wall everything about this stay was horrible !! I couldn’t get a good night rest because I was afraid that someone would gain entry to my room due to the door being broken. This was a nightmare for myself and my children!! OH AND THERES ONLY ONE CHANNEL ON THE TV
Stayed 1 night in Apr 2025

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel, it was quiet, the bathroom had excellent hot water for a good shower.
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2025

10/10 Excellent

RICHARD, Somerville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This property has been fully remodeled and it's a great value. Room was new and clean with hardwood floors. Bed was just perfect. The photos on Google don't show the updates.
Stayed 2 nights in Mar 2025

6/10 Okay

Lydia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

sandy

Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Stayed 4 nights in Jan 2025

2/10 Terrible

Alberto

Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveler

OK

just ok. Price was ok. There was loud construction noises over my head but that seemed to stop after 9pm.
Stayed 1 night in Nov 2024

10/10 Excellent

Alberto

Stayed 1 night in Nov 2024

4/10 Poor

Kenneth

Stayed 5 nights in Dec 2024

8/10 Good

robert

Business traveler
Liked: Cleanliness
Stayed 4 nights in Dec 2024

8/10 Good

Ganesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice or good 👍
Stayed 2 nights in Dec 2024

10/10 Excellent

Alberto

Stayed 3 nights in Oct 2024

4/10 Poor

James

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Vinay Reddy

Stayed 1 night in Oct 2024

4/10 Poor

Janna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is still under renovation. It’s done in most parts, I believe. So it’s nice and clean, just missing a few minor essentials, such as hangers, towel hanger, etc. It’s a two-story hotel. I do not see any elevator. If anyone has mobility issue, it’s a good idea to contact for special request. We had great experience with staff and cleanliness. They just need to update online pictures.
Stayed 3 nights in Nov 2024