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Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

3.0 star property

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Photo gallery for Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Fitness facility
Breakfast, lunch and dinner served
21-inch flat-screen TV with cable channels, TV
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Bar
  • 24/7 front desk
  • Breakfast available
$198
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
201 Wood Street, Whitehorse, YT, Y1A 2E4
  • Midnight Sun Gallery & Gifts
    ‪2 min walk‬
  • Yukon Visitor Information Centre
    ‪6 min walk‬
  • Sundog Carving Studio & Gallery
    ‪9 min walk‬
  • Whitehorse, YT (YXY-Whitehorse Intl.)
    ‪7 min drive‬

Room options

View all photos for Studio Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio Suite, Multiple Beds, Non Smoking

  • 541 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Mobility Accessible, Non Smoking (Roll-In Shower) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • 281 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Non Smoking

  • 739 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 264 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 285 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 265 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 225 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 634 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Whitehorse hotel with restaurant
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a conference center, a coffee shop/cafe, and dry cleaning are onsite. Weekly housekeeping is available.
Sternwheeler Hotel & Conference Centre, Trademark by Wyndham offers 181 air-conditioned accommodations with safes and coffee/tea makers. 21-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Whitehorse hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 4 meeting rooms are available. A roundtrip airport shuttle is complimentary to guests at scheduled times. This eco-certified hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Onsite uncovered self parking is complimentary.

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Steele Street - This restaurant serves breakfast, lunch, dinner, and light fare.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to midnight at scheduled times
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Steele Street

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per accommodation, per night, plus a deposit of CAD 20.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Pet deposit: CAD 20.00 per stay
  • Pet fee: CAD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Westmark Holland America Line Company
Westmark Holland America Line Company Hotel
Westmark Holland America Line Company Hotel Whitehorse
Westmark Whitehorse Holland America Line Company
Westmark Whitehorse Holland America Line Company Hotel
Westmark Whitehorse Hotel
Westmark Whitehorse
Westmark Whitehorse Hotel And Conference Center Yukon Canada
Westmark Hotel Whitehorse
Westmark Whitehorse a Holland America Line Company
Sternwheeler Hotel Conference Centre
Westmark Whitehorse Hotel Conference Center

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 138 out of 331 reviews
Rating 8 - Good. 123 out of 331 reviews
Rating 6 - Okay. 48 out of 331 reviews
Rating 4 - Poor. 17 out of 331 reviews
Rating 2 - Terrible. 5 out of 331 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mario

Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer Roberta

Stayed 4 nights in May 2025

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The only thing missing was hand cream/lotion in the room. All hotels usually provide hand cream, & I really missed not having any. Otherwise the place was great. Staff were amazing.
Stayed 3 nights in May 2025

4/10 Poor

Earl

Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort

Poor Room Location

I paid extra for a suite, the room was nice but it was located right above the main lobby doors. I heard the front doors open and close every single time. Ended up having a horrible sleep.
Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

Melissa

Business traveler
Everything was good. Rooms are nicely updated
Stayed 4 nights in May 2025

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2025

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2025

8/10 Good

Taniya

Business traveler
Good stay, clean rooms
Stayed 5 nights in May 2025

10/10 Excellent

Michele, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the overall experience. I would go back!
Stayed 8 nights in Apr 2025

4/10 Poor

Todd

Stayed 3 nights in Apr 2025

8/10 Good

Christine

Liked: Staff & service
Stayed 3 nights in Apr 2025

6/10 Okay

Thomas, Braeside

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were great. Hotel is dated with thin walls. Bad smell especially in lobby with cleaning solution being used daily. Tonys restaurant was excellent. Hotel Needs updating.
Stayed 6 nights in Apr 2025

6/10 Okay

Francis

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good to know that you are safe
Stayed 4 nights in Apr 2025

4/10 Poor

Terri

The hotel staff did not clean our room. The bathroom offered one little bar of soap other than the dispensers located on the bathtub which were empty. The room smelt very musty and had to open the window to air out the room. Overall for the price I was very disappointed and doubt I would stay again. Also I had booked and paid for two nights stay. The hotel only had us staying for one night and called me several times to confirm our reservation then informed me that I was past check out time and I had to explain again and provide proof that I was booked and had paid through Expedia for two nights. It was very disappointing to go through this.
Stayed 1 night in Mar 2025

10/10 Excellent

Maureen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay !
Stayed 3 nights in Mar 2025

4/10 Poor

Terri

Traveled with partner
Unfortunately check-in took approximately 45 minutes as there was only one staff member on duty. Having to check in customers, answer the phone and various other duties. It was not the fault of the receptionist but the hotel only having one staff member was unacceptable.
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2025

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025

4/10 Poor

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Terrible rock hard bed

The staff was friendly but the room was tiny, plugs for charging didn’t work, telephone didn’t work, the bed was had as plywood, and the comforter was as thin as maybe 3 sheets.
Stayed 1 night in Feb 2025

8/10 Good

Gabrielle

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

brittanee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff, and the room was clean and quiet.
Stayed 1 night in Feb 2025