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Cloud 19 Panwa

4.5 star property

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Photo gallery for Cloud 19 Panwa

2 outdoor pools, pool umbrellas, sun loungers
On the beach, beach shuttle, sun loungers, beach umbrellas
Exterior
Gazebo
Hypo-allergenic bedding, minibar, in-room safe, rollaway beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Pool
  • Room service
  • 24/7 front desk

Explore the area

Map
30/10 Moo 8, Bor Rae-Ao Yon Rd., T.Wichit A.Muang, 30/10, Wichit, Phuket Province, 83000
  • Chalong Bay
    ‪1 min walk‬
  • Panwa Beach
    ‪3 min walk‬
  • Ao Yon Beach
    ‪7 min walk‬
  • Phuket (HKT-Phuket Intl.)
    ‪63 min drive‬

Room options

View all photos for Premium Room

Hypo-allergenic bedding, minibar, in-room safe, rollaway beds

Premium Room

  • 376 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, rollaway beds

Junior Suite

  • 538 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Garden Suite

Garden Suite | Hypo-allergenic bedding, minibar, in-room safe, rollaway beds

Garden Suite

  • 430 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, Sea View

Hypo-allergenic bedding, minibar, in-room safe, rollaway beds

Room, Sea View

  • 35 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Hypo-allergenic bedding, minibar, in-room safe, rollaway beds

Suite

  • 807 sq ft
  • Beach view
  • Sleeps 3
  • 1 Double Bed

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About this property

Cloud 19 Panwa

4.5-star hotel in Cape Panwa
At Cloud 19 Panwa, relax by one of the 2 outdoor swimming pools or spend the day at the beach where you can enjoy kayaking.
Cloud 19 Panwa offers 19 accommodations with DVD players and minibars. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, and complimentary toiletries.

This Wichit hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Additionally, rooms include complimentary bottled water and ceiling fans. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a hot tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

You'll be playing in the surf in no time with a ride on the hotel's beach shuttle (surcharge). Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cloud 19 Panwa for summer fun including 2 outdoor swimming pools, a seasonal outdoor pool, and a children's pool.

Guests can enjoy a complimentary breakfast each morning. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This luxury hotel also offers a hot tub, a sauna, and a rooftop terrace. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

A complimentary cooked-to-order breakfast is served each morning between 6:30 AM and 10 AM.
Lainapa Restaurant - This beachfront restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lainapa Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor pool (guest access)
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's pool
  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Built in 2009

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Ceiling fan
  • Free daily newspapers
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for THB 1000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: THB 1300 per vehicle (one way)
  • Rollaway bed fee: THB 1000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year
No pets and no service animals are allowed at this property

Property is also known as

Cloud19
Cloud19 Beach Retreat
Cloud19 Beach Retreat Hotel
Cloud19 Beach Retreat Hotel Phuket
Cloud19 Beach Retreat Phuket
Cloud 19 Hotel Cape Panwa
Cloud19 Beach Retreat Cape Panwa, Phuket
Cloud19 Beach Retreat Hotel Wichit
Cloud19 Beach Retreat Wichit
Cloud 19 Panwa Hotel Wichit
Cloud 19 Panwa Hotel
Cloud 19 Panwa Wichit
Cloud 19 Panwa Hotel
Cloud 19 Panwa Wichit
Cloud 19 Panwa Hotel Wichit

Cloud 19 Panwa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 109 reviews
Rating 8 - Good. 41 out of 109 reviews
Rating 6 - Okay. 7 out of 109 reviews
Rating 4 - Poor. 4 out of 109 reviews
Rating 2 - Terrible. 2 out of 109 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
I was frustrated that staff didn’t understand enough to be able to cook my food gluten free but otherwise a fabulous place great spacious room
Stayed 1 night in Jan 2020

8/10 Good

mika

Liked: Staff & service, room comfort
Nice hotel by the sea
The location is great for a peaceful holiday by the sea. Closest 7-11 was 200 m away, same a restaurants, massage, scooter rentals etc. The beach restaurant 300 m away is recommended ! Note! The beach is nice to walk, but there may be broken glass. Hotel maintenance could be improved. Traffic noise from street behind is very clear on 3rd floor rooms. I was luckily replaced on 2nd floor which was much better.
Stayed 7 nights in Nov 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely location and staff
Stayed 1 night in Oct 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and a lovely hotel
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2019

10/10 Excellent

Worawat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend best vacation time here
Nice place, staffs, sleep well but no face tissue in bathroom
Stayed 1 night in Dec 2018

10/10 Excellent

Mike, slough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutted only had the night to enjoy
Was a one day stopover and due to flight issues we only had the night here which was a great shame .. fabulous place. Maybe cloud 9 would be a better name x
Stayed 1 night in Sep 2018

6/10 Okay

Viv, Phuket, Thailand

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The staff were extremely helpful and great! Loved the service, however, my room’s A.C. Was not working at all! It was terrible! I got so much mosquito bites too! Bathroom was dirty and there were a lot of dirty hair on the bed still. The room was dirty and having no air conditioner mad it worse. View was great but overall I had a bad experience in the room. I couldn’t wait to check out! The shower head also had mold growing it. And the shower smelt bad and sprayed terrible.
Stayed 2 nights in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back
Fantastic location Fantatstic Rooms Fantastic Staff Fantastic Service
Stayed 2 nights in Jan 2018

8/10 Good

Angela

Liked: Cleanliness, room comfort
Go for the views!
View was great, hotel was definitely the nicest in that area. We loved waking up to the view of the beach. The hotel staff service was just ok. I rated them a three, but not once during my three day stay did the staff approach me to take my order for food or drinks while my husband and I were by the pool. Every time we wanted to order, we had to approach the bar. Not sure if this is a cultural difference or just how they do things. The back lounge area was great for watching the sunset, which we did every night. The room itself was fine, not luxurious. Husband said the bed was hard. The area itself is 1 hour from airport, 45 from Bangla Rd, and 30 from Phuket docks. Not much to see or do in vicinity of hotel but we liked the relaxation aspect.

6/10 Okay

Kate Richardson

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable hotel with lovely pools
We went when the weather wasn't great, but Cloud 19 had fantastic reviews so we were looking forward to a relaxing time in beautiful surroundings. The hotel and room were lovely, clean and well kept, however, we were really disappointed in the food and we were shocked at how expensive the food and drink, were compared to the quality. For example, they charge 280 baht for a bottle of bear and 70 baht for a fizzy drink. I enjoyed the stay, but, I am not convinced I would I go back.

8/10 Good

sue, australia

Liked: Cleanliness, property conditions & facilities, room comfort
Beach front room next to pool
Large room. Food cooked not as described on menu. Other restaurants not close by.

8/10 Good

Josee, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a good place to relax
Good Hotel but far from everything.... Idéal place for relaxation. We spent 3 days, during that time i could not belive how they left the beach unclean not to say dirty... Also Water and soda are way to expensive!!!

2/10 Terrible

Eiw, Bangkok,Thailand

Liked: Cleanliness, staff & service, property conditions & facilities
Annoyed
Th menu has a wide variety to choose from Sea beach dirty Bad food

10/10 Excellent

Craig, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
such a pleasure!
We spent 3 nights at Cloud 19 last week, and despite the weather not playing along (maxi rain!), we loved every minute. Our room was spacious, bright, immaculately clean, with a lovely view of the bay and virtually our own swimming pool at our doorstep! Nothing was too much trouble for the staff, who were very helpful, particularly the manager Shiela, who's great. We enjoyed that the hotel was small and private, and away from the frenetic tourist traps of Patong etc. We'll definitely be back!

8/10 Good

Tranquil , Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic and relaxing
I enjoyed the place and the friendliness of the staff and owner. Close to all things but away from the crowds.

6/10 Okay

les, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous swimming pool
The hotel facilities were very good. Plenty of sunbeds around an enormous pool overlooking the bay. The restaurant was beautifully situated and the Thai food was very tasty. Breakfast was also excellent. We found the location too isolated. The beach was dirty with broken glass in the sand and it isn't possible to go into the sea because it is very rocky. A good place to go if you want to retreat. The location was not to our liking. Much better beaches in Phuket with a choice of restaurants and bars. There was building work going on next door. It didn't affect us but might be troublesome to some of the rooms in the new wing.

8/10 Good

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Gyorgy, Budapest

Liked: Property conditions & facilities
Disliked: Staff & service
GREAT DISSAPOINTMENT!
JUST A GREAT DISSAPOINTMENT! DAY ONE ! BAD SMELL IN THE ROOM ON ARRIVAL AND SMELL STAYED RIGHT TO THE END OF OUR STAY ! BLOCKED SHOWER DRAIN ON ARRIVAL! THE FOLLOWING DAYS JUST KEPT THE PACE WITH A RUNNUNIG TOILET ! WORST OF ALL AN INTERNET THAT WAS DROPPING OUT CONSTANTLY OR FOR MUCH OF THE TIME NO SIGNAL AT ALL IN THE ROOM! NOT TO MENTION ALSO THE BREAKFAST THAT WAS MOST OF THE TIME ONE AND THE SAME C..P DAY AFTER DAY ! OVER ALL A GREAT DISSAPOINTMENT!

10/10 Excellent

Swati, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, would stay again!
Hotel was excellent, very picturesque. They have two pools, one main pool overlooking the beach and a smaller pool on the 1st floor at the doorstop of our room. Each was amazing and very relaxing. We stayed the night of the Krathong festival and enjoyed their festival meal. They accommodated that one of us was vegetarian and served us a customized meal that was probably the best Thai meal I've had in our entire thailand stay. We purposely chose to stay on the east side of Phuket to avoid they overcrowded touristy areas. Knowing that there would not be much around our hotel, our purpose was to have a purely relaxing and laid back night which was excellent at this hotel. They also helped us organize a taxi to the ratsada pier to catch the ferry to Koh Phi Phi that was included in the price of the ferry. Overall, excellent place that I would highly recommend!

6/10 Okay

Verified traveler

Service is great
I went to a friends wedding who held a wedding ceremony in the hotel. I only stayed 1 night in there because I knew this hotel is pretty far away from the town. Service is great, food is great. Only 1 thing, that night after 11pm, their pipe got problem, no water for toilets, sink and the shower. I finally use bottle of water (complimentary 2 bottles of water) to remove my make up and clean my body at the end.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel , and brilliant holiday
superb hotel with excellent amenities , hotel staff were very professional and friendly and did everything they could to make our stay memorable , genuinely friendly , kind and very thoughtful. always smiling . Quiet location which is what we wanted , for couples would highly recommend , but possibly families with young children may find location too quiet , we will be going back as soon as possible . The location the hotel was g gke ck

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never wanted to leave.
This resort was 5 star luxury. We couldn't have been happier. Beach was deserted, pools were beautiful, room was huge and stylishly decorated. Staff were very friendly, and despite speaking little English, were able to accommodate all of our needs. The area is quite quiet, but there are local restaurants and coffee shops to be discovered (where everything is CHEAP), as well as nearby look outs and view points. I am so glad that we found this resort, it was a first class experience for us and one that we would not have been able to afford in anywhere else in the world.

8/10 Good

Dr Barbara, Buxton

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful reception staff
The staff were fantastic, the lady on reception could not do enough. If you are disabled there is a steep hill and loads of steps.we had to pay an extra 560 pounds to upgrade to a room on the ground level. Food was fantastic. There is a lot of building works going on both sides of the hotel which is not the fault of the hotel. Beach is beautiful room was great.