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The Wilderness Hotel

3.0 star property

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Photo gallery for The Wilderness Hotel

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Lobby
Honeymoon Suite | Premium bedding, Select Comfort beds, desk, laptop workspace
Front of property
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Spa
  • Room service
  • Bar
  • 24/7 front desk
  • Pool

Explore the area

Map
George Road, Wilderness, Western Cape, 6560
  • Wilderness National Park
    ‪3 min walk‬
  • Milkwood Village Shopping Centre
    ‪4 min walk‬
  • Wilderness Lagoon
    ‪5 min walk‬
  • George (GRJ)
    ‪19 min drive‬

Room options

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, Select Comfort beds, desk, laptop workspace

Honeymoon Suite

  • 861 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite | Premium bedding, Select Comfort beds, desk, laptop workspace

Family Suite

  • 883 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic King Rooms

Classic King Rooms | Premium bedding, Select Comfort beds, desk, laptop workspace

Classic King Rooms

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room

Room | Premium bedding, Select Comfort beds, desk, laptop workspace

Room

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room (King)

Standard Room (King) | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room (King)

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room (Classic Twin 13)

Classic Twin Room (Classic Twin 13) | Premium bedding, Select Comfort beds, desk, laptop workspace

Classic Twin Room (Classic Twin 13)

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Quad Twin Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Deluxe Family Quad Twin Room

  • 377 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Family Quad King Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Deluxe Family Quad King Room

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Rooms

Deluxe King Rooms | Premium bedding, Select Comfort beds, desk, laptop workspace

Deluxe King Rooms

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Family Bunk Bed Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Family Bunk Bed Room

  • 474 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Classic Family Double

Classic Family Double | Premium bedding, Select Comfort beds, desk, laptop workspace

Classic Family Double

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Family Double Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Family Double Room

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Family Suite

Luxury Family Suite | Premium bedding, Select Comfort beds, desk, laptop workspace

Luxury Family Suite

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

The Wilderness Hotel

3-star Wilderness hotel with restaurant
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Other amenities include 3 bars/lounges, a fitness center, and a snack bar/deli.
The Wilderness Hotel offers 155 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Refrigerators and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include outdoor tennis courts, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wilderness Hydro and Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.
In addition to a full-service spa, The Wilderness Hotel features outdoor tennis courts and an outdoor pool. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges.

This family-friendly hotel also offers a fitness center, a sauna, and spa services.

The Wilderness Hotel has designated areas for smoking.

The Wilderness Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Afrikaans, Dutch, English, French, Xhosa, Zulu

Property amenities

Parking and transportation

  • Free offsite parking

Food and drink

  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Refrigerator on request
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Facilities fee: ZAR 30 per person, per day and includes use of: sauna; spa; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 10 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Hotel Wilderness
Protea Wilderness Hotel
Wilderness Hotel Wilderness
Protea Hotel Wilderness
The Wilderness Hotel Hotel
The Wilderness Hotel Wilderness
The Wilderness Hotel Hotel Wilderness

The Wilderness Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 51 out of 184 reviews
Rating 8 - Good. 69 out of 184 reviews
Rating 6 - Okay. 47 out of 184 reviews
Rating 4 - Poor. 11 out of 184 reviews
Rating 2 - Terrible. 6 out of 184 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johannes H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Carl

Stayed 2 nights in Oct 2024

2/10 Terrible

Jason

Stayed 2 nights in Sep 2024

8/10 Good

Ashlin

Traveled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
The search and booking I submitted was for Wilderness resort in Wisconsin United States. The “quick” response from this location, still hasn’t hapoened
Stayed 3 nights in Aug 2024

6/10 Okay

Michael

Traveled with family
Liked: Amenities
The rooms were a bit dated. The key cards stopped working and had to be reprogrammed every day which was annoying. My sister didn’t have hot water for 6 out of the 7 days we stayed and reception promised to resolve it but didn’t. My sister asked for her room not to be cleaned as she didn’t want her stuff being moved around but they cleaned 6 out of the 7 days even though they were reminded every day. Bit of a shame really that the promises made weren’t honoured
Stayed 6 nights in May 2024

6/10 Okay

Jan

Liked: Cleanliness
Wouldn’t recommend
Avoid if possible. Needs investment also staff training. A positive is that it’s a good location and has a pleasant pool
Stayed 4 nights in Jan 2024

6/10 Okay

Kathy

Stayed 3 nights in Feb 2024

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Mike

Stayed 1 night in Feb 2024

8/10 Good

Anthony, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities
Q
Stayed 1 night in Jan 2024

6/10 Okay

Garth

My business and I use this Hotel at least 2 - 3 nights a month. The Hotel is generally great and staff friendly except this time. It is unreal how one person can make such a difference, and will contribute to your business decisions going forward. I made the mistake of asking for 2 rooms to be processed through one transaction and the utter bad attitude and generally reprehensible behaviour received from Olivia at the front desk was a true reflection of an individual that should not be in Hospitality!!! Unfortunate that one individual can ruin an otherwise great experience and ensure no future business to the hotel.
Stayed 2 nights in Nov 2023

2/10 Terrible

Dean

Stayed 1 night in Nov 2023

6/10 Okay

Ghulam

Stayed 1 night in Jun 2023

8/10 Good

Rod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent and common spaces are very smart and well-maintained. The room itself was a little tired and in need of some paint. In my aunt's room (103) the shower drain was blocked.
Stayed 1 night in May 2023

8/10 Good

Ashleigh

Stayed 2 nights in Apr 2023

10/10 Excellent

Elsa

Stayed 1 night in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
A Good choice
Although the hotel does need work, I found the hotel clean and comfortable. The room air conditioning was excellent as was the wifi, shower and bedding. They serve an excellent buffet breakfast.
Stayed 3 nights in Jan 2023

8/10 Good

Alan, New York

Traveled with partner
Old hotel that is a little outdated - no elevators - making moving luggage a challenge. There was a plant around the property that gave off a bad musty smell during this time of year. Noticed the smell in other areas around Wilderness, so it may have not been addressable. Breakfast was great, pool was nice. Wish it had a hot tub.
Stayed 2 nights in Jan 2023

2/10 Terrible

Daniella

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down, dirty hotel in need of an overhaul
The hotel is run down and dirty. We moved rooms due to the mould caked in our aircon. There cockroaches in the room. The general areas are filthy. We used to absolutely love this hotel it was under previous management. I cant see it going on for much longer without a serious revamp. The hotel needs a manager to better oversea how it is run. So disappointing. We will not be back
Stayed 5 nights in Jan 2023

6/10 Okay

Biplob

Traveled with family
Good
Stayed 2 nights in Dec 2022

4/10 Poor

Khalid

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very unhygienic & uncomfortable stay
Hi, this is more of a 2.5 star hotel, the pictures on the website are very deceiving. We had entered to a very old setting, check-in was quick, breakfast was decent however the rooms are very uncomfortable & unhygienic - we had found spiders & spider webs in the corner of the rooms, the rooms are also infested with ants, they attack any food stuff lying around. Very disappointed, don't think I will ever consider revisiting this hotel.
Stayed 1 night in Dec 2022

8/10 Good

Trevor

Liked: Staff & service, room comfort
Jewel needing tlc
This is a real jewel which needs a lot of Tox. Great location. Food was good excellent.
Stayed 2 nights in Dec 2022

8/10 Good

Tommy

Stayed 1 night in Oct 2022

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel has a reputation for giving out a hotel room that differs from the picture. Be aware.
Stayed 1 night in Sep 2022