4/10 Poor
Nichole
Feb 20, 2025
Liked: Cleanliness, staff & service
AMENITIES WERE NON EXISTENT
All the amenities were closed. The pooo “being serviced” the first night we arrived and everyday they said it would open the next day. We stayed three nights and it never opened. The gym was closed (no reason given) and the spa was not a spa it was a sooon with NO massage therapist that offered spa services. I reached out to Hotels.com and they refused to reimburse me. We went to the casino close by to use the spa, never were able to use our bathing suits and we booked based off amenities and distance. There were plenty of hotels in the area with pools and I was denied my request for Hotels.com to book me a place for at least the last evening. The hotel front desk concierge/ night audit/ manager did however put us in a nicer room. I booked Panasonic view king and it was musky and felt dirty. We had a nicer room without a balcony of course Ike of the things I wanted when booking.
Nichole
Stayed 3 nights in Feb 2025