10/10 Excellent
Tania
Traveled with family
Jun 2, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Our family had a great stay over the weekend. The check-in process was incredibly quick and seamless, which was much appreciated after a long journey. Our initial room had a few issues—a funky smell, a window blind that was difficult to close, and an air conditioning unit that wouldn’t shut properly. Since we arrived very late, we decided to rest for the night. However, the next morning, when the blinds completely fell off, I informed the front desk about the issues.
The staff handled the situation with great care and professionalism, immediately offering us a new room, ensuring our comfort, and apologizing for the inconvenience. Their commitment to customer service truly stood out, and their willingness to make things right made all the difference in our experience. The new room was perfect, and from that point on, everything was smooth.
The hotel’s pool was a highlight—clean, refreshing, and a great spot to unwind. And Miss Kitty's restaurant was an absolute delight—the food was incredibly delicious!
Despite the initial hiccup, the exceptional customer service made up for it, and I would definitely come back and recommend this hotel to others. They truly care about guest satisfaction, and that’s what matters most!
Tania
Stayed 2 nights in May 2025