2/10 Terrible
Rebecca, Ithaca
Traveled with family and small children, Traveled with family
Apr 21, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Best Western in Williamsburg, VA with four adults and four children, expecting a clean, family-friendly experience—what we got was far from it.
The room was in poor condition: the bathroom was so cramped you had to squeeze between the sink and toilet to close the door, and the shower didn’t drain properly, leaving several inches of standing water after just a few minutes. The carpet was so dirty it stained our socks. The indoor pool, a main reason we booked, was unusable due to a broken heater and freezing water. Outside, artificial flowers with tags still attached were stuck into the ground as landscaping.
Housekeeping was unacceptable. We found food (an entire bag of chips) under a chair on day one, along with beer bottle caps near the bed. Trash wasn’t emptied on multiple days. Despite having four people per room, only three towels were left each day. One day, our room wasn’t cleaned at all despite informing housekeeping we’d be out shortly. The front desk insisted we’d declined service and claimed the room had been cleaned—clearly false.
We were also locked out of our room after three nights, even though we had five nights booked. During breakfast one morning, a gas leak occurred—fire and police arrived, but guests were left confused without communication from staff.
When we raised these issues, the manager was dismissive and hostile. This hotel does not meet the standards expected from the Best Western brand. Not recommended.
Rebecca
Stayed 5 nights in Apr 2025