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Red Roof Inn & Suites Wilmington - New Castle

2.0 star property

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Photo gallery for Red Roof Inn & Suites Wilmington - New Castle

Lobby lounge
Superior Room, 2 Double Beds (Smoke Free) | 1 bedroom, in-room safe, individually furnished, desk
Lobby lounge
Lobby lounge
Exterior

Reviews

5.8 out of 10

Popular amenities

  • Pet friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
$76
includes taxes & fees
Oct 27 - Oct 28

Explore the area

View in a map
1612 North DuPont Highway, Building A, New Castle, DE, 19720
  • Place, Chase Center on the Riverfront
    ‪6 min drive‬
  • Place, Wilmington Riverwalk
    ‪7 min drive‬
  • Place, Delaware Park Racetrack and Slots
    ‪9 min drive‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free) | 1 bedroom, in-room safe, individually furnished, desk

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Smoke Free)

Superior Room, 1 King Bed (Smoke Free) | 1 bedroom, in-room safe, individually furnished, desk

Superior Room, 1 King Bed (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Smoke Free)

Superior Room, 2 Double Beds (Smoke Free) | 1 bedroom, in-room safe, individually furnished, desk

Superior Room, 2 Double Beds (Smoke Free)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Smoke Free)

Suite, 1 King Bed (Smoke Free) | 1 bedroom, in-room safe, individually furnished, desk

Suite, 1 King Bed (Smoke Free)

  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Exterior
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About this property

Red Roof Inn & Suites Wilmington - New Castle

New Castle hotel with free in-room WiFi
Coffee/tea in a common area, a business center, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a front-desk safe.
Red Roof Inn & Suites Wilmington - New Castle offers 80 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site.

Red Roof Inn & Suites Wilmington - New Castle is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property allows guests 18 or over to check in with valid military ID

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 105 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Clarion Belle
Clarion Belle New Castle
Clarion Hotel Belle
Clarion Hotel Belle New Castle
New Castle Clarion
Clarion Hotel Wilmington New Castle
Red Roof & Suites Wilmington
Red Roof Inn & Suites Wilmington - New Castle Hotel
Clarion Hotel Conference Center Wilmington New Castle
Red Roof Inn & Suites Wilmington - New Castle New Castle
Red Roof Inn & Suites Wilmington - New Castle Hotel New Castle

Red Roof Inn & Suites Wilmington - New Castle Reviews

Reviews

5.8
Rating 10 - Excellent. 193 out of 1000 reviews
Rating 8 - Good. 180 out of 1000 reviews
Rating 6 - Okay. 169 out of 1000 reviews
Rating 4 - Poor. 176 out of 1000 reviews
Rating 2 - Terrible. 282 out of 1000 reviews

5.8/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

TeAire

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Giant fly on the bed

It used to be that Hotels.com was helpful when you had problems with a hotel. Not so much anymore. This hotel was dingy and dirty. The first thing my son and I saw was a big dead fly on the bed, in addition to his two living friends buzzing around in the room. The lamp was very rusty, the whole place looked like it needed a good scrubbing. I was not going to stay in this place. I left with my son and booked another hotel and we stayed there instead. I called to cancel the second night of this booking (it was for two nights) and they refused even though I was not staying there. I could understand them not refunding the first night's fee but keeping the fee for the second day when I wasn't staying there is criminal. And Hotels.com I believe was complicit in the whole thing. They lied to me that the manager of the hotel was not there, and so no decision could be made until 11:00AM the next day. As though telephones and email don't exist. They used the same playbook on me a few months ago when I booked a room for my wife for 3 nights and she ended up only needing two. They kept saying that the manager had to make the final decision but they weren't physically at the hotel, and of course they never showed up in time to cancel the second day. I don't think I will use Hotels. com anymore. I've been a customer for over 10 years, but I can't believe they would keep money for service that was not provided.
Stayed 2 nights in Jul 2025

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Monica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Darius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Hery

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Abena

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place look like a motel , the room had a bad odor and we had to wait a while for a staff to attend to us the loony was left unattended and it ghetto
Stayed 1 night in Jul 2025

2/10 Terrible

Gregory

Stayed 1 night in Jul 2025

10/10 Excellent

Lesa

Stayed 1 night in Jun 2025

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Jeffrey

Traveled with family
A place to put your head and shower.
Stayed 1 night in Jun 2025

6/10 Okay

Jeannette

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

6/10 Okay

Jason

Traveled with family and small children
Liked: Cleanliness
Beds were hard and the pillows were too. The hallway was crazy busy all the time it was hard to sleep but it was cheap and wasn’t that bad. I don’t recommend if you have kids.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Never again

Terrible condition of the room. Dirty, reeked of cigarette smoke even though it was a "non-smoking" room
Stayed 1 night in Jun 2025

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable quiet soft bed very clean room
Stayed 1 night in Jun 2025

10/10 Excellent

Jasmine

Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Stayed 4 nights in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
I decline room service because things have gone missing, so I don’t want room service unless I’m here all day I clean my own room
Stayed 1 night in Jun 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
Pulled in with friends, felt very unsafe called tried to cancel. They refused told them how unsafe and unsavory the area was and they tried to make excuses. Expedia did try to help us. Unsuccessful will be looking at other ways of getting our refund. Do not stay here very unsafe. Wish we had taken a picture.
Stayed 1 night in Jun 2025

2/10 Terrible

Rose

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
First of all the people checking me in had an attitude which I didn’t appreciate. Couldn’t understand her and couldn’t hear her through the glass. Homeless were at one of the doors! Someone was banging on one of the doors to let him in and when I tried to call front desk phone had no dial tone! Came to find out from other people their phone didn’t work either. The whole hotel smells like SKUNKWEED! And I find it funny that there is a sign in the room that says No vape, No smoking and No WEED! Everytime I flushed the toilet the stopper wouldn’t go down so I had to manually push it down! The light in the bathroom in my room 132 was full of bugs! And the day I checked in there were 4 cop cars at the door! Cop told me he wouldn’t let his mother stay there! I am from Pennsylvania and just thought the Red Roof was a good place to stay! Never again! Very disappointed! Asked for a refund and she just walked away from me.
Stayed 2 nights in Jun 2025

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Bernissa

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jun 2025

4/10 Poor

Atiya

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service

Taking guest things and no one no who did it.

Have to stay at this hotel, because of my situation & that it’s close to my job, but no matter what when you have a do not disturb sign on your door that means don’t come in my room I’ve reported that my personal towels and rags that I brought went missing but no one seems to know which house keeper came in my room. One of them was in my room, because when I got off work and came to take a shower there were no towels or rags in my room at all, and the person at the front desk kept saying ma’am no one came in your room. So I say what they just magically disappeared, because I’m really confused at this point & this was last month and I still wasn’t compensated. Now here’s the second complaint again I have stated I don’t need room service, because I clean my own room & this is another reason why I don’t want or need any of them in my room. They don’t clean rooms after 4pm, but I am video proof. Again this is the second incident now once again some one came in my room again and let me throw this out there my son don’t drink, I complained that my bottle of liquor was stolen out of my room and the lady at the front desk says ask your son what happened to it I stated I did and he said mom it was still sitting where you left it on the lamp same amount I don’t drink why you asking me. So with this I talk back to the person and told her tell whoever was in my room to stay out it was a DND sign on door and they still entered, how I know this fresh towels and rags on bed.
Stayed 1 night in Jun 2025