6/10 Okay
alison
Traveled with partner
Aug 16, 2025
Liked: Staff & service
Disliked: Property conditions & facilities
The staff members were helpful at all times and did everything they could to make our stay the best it could be. But they seemed to be battling against many odds on most occasions in terms of the decline of the fabric of the building.
However, the cleaning staff could not speak English at all which made it difficult to communicate.
We have been visiting this hotel most years for the past 25 years and this year was a disappointment.
The hotel has become tired and in need of updates and modernisation. And not always clean in all areas.
The pool in particular was extremely dirty until we specifically asked at Reception for it to be cleaned. It needs substantial updates to make it look appealing to get into and instill trust that it is a hygienic pool to be swimming in.
Some refurb updates were taking place over several days during our stay which were very noisy and disrupted any peace and quiet that we were trying to enjoy.
The breakfast provision was of a good level and the breakfast area was clean.
We were disappointed on arrival at the cleanliness of the room from every aspect. We expressed this to the guest services night man.
The sliding doors to the wardrobe did not function properly until we cleaned the track ourselves which improved the situation.
The bathroom was reasonably clean.
However, we had to ask most days for the floors to be hoovered and cleaned. The room was most often not serviced until late afternoon.
The building needs attention.
alison
Stayed 20 nights in Jul 2025