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SureStay Plus Hotel by Best Western Brandywine Valley

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Brandywine Valley

Lobby
Lobby
Exterior
Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, iron/ironing board, cribs/infant beds, rollaway beds
Business center

Reviews

6.2 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Pet friendly
  • Breakfast included
  • Housekeeping
$99
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
1807 Concord Pike, Wilmington, DE, 19803
  • Nemours Mansion and Gardens
    ‪19 min walk‬
  • Grand Opera House
    ‪5 min drive‬
  • Wilmington Riverwalk
    ‪6 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪28 min drive‬

Room options

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table) | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Executive Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Plus Hotel by Best Western Brandywine Valley

Wilmington hotel with 1 outdoor pools, connected to a shopping center
Along with an outdoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, conference space, and a children's pool. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Brandywine Valley offers 95 air-conditioned accommodations with DVD players and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Wilmington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, SureStay Plus Hotel by Best Western Brandywine Valley provides a hot tub and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This business-friendly hotel also offers a vending machine, a garden, and complimentary newspapers in the lobby. Complimentary self parking is available on site, along with a car charging station.

SureStay Plus Hotel by Best Western Brandywine Valley is a smoke-free property.

A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's pool
  • Crib (surcharge)
  • DVD player
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • Hand-held showerhead
  • Handrails in stairways (30 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are available for USD 5.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per day
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Property is also known as

Best Western Brandywine
Best Western Brandywine Inn
Best Western Brandywine Valley
SureStay Plus Hotel Brandywine Valley Wilmington
Best Western Plus Brandywine
Best Western Plus Brandywine Valley
SureStay Plus Brandywine Valley Wilmington
Best Western Plus Brandywine Valley Inn Wilmington
Best Western Plus Brandywine Valley Wilmington
Best Western Brandywine Valley Inn Wilmington
Best Western Brandywine Valley Wilmington
Best Western Brandywine Valley Hotel Wilmington
Best Western Wilmington
Brandywine Valley Inn Wilmington
Brandywine Valley Wilmington
SureStay Plus Brandywine Valley
SureStay Plus Hotel Brandywine Valley Best Western Wilmington
SureStay Plus Hotel Brandywine Valley Best Western
SureStay Plus Brandywine Valley Best Western Wilmington
SureStay Plus Brandywine Valley Best Western
SureStay Plus Hotel by Best Western Brandywine Valley Hotel
SureStay Plus Hotel by Best Western Brandywine Valley Wilmington

Reviews

SureStay Plus Hotel by Best Western Brandywine Valley Reviews

6.2

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness
Rating 10 - Excellent. 261 out of 1015 reviews
Rating 8 - Good. 195 out of 1015 reviews
Rating 6 - Okay. 171 out of 1015 reviews
Rating 4 - Poor. 151 out of 1015 reviews
Rating 2 - Terrible. 237 out of 1015 reviews

Reviews

10/10 Excellent

Erica

Stayed 1 night in Jun 2025

2/10 Terrible

Kimeeka

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Dirty, outdated, moldy property. There was a roach in the shower with me I couldn’t get a picture because I was actively taking a shower and it went down the drain.
Stayed 1 night in Jun 2025

2/10 Terrible

Francine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SHUT IT DOWN

All the linen on both beds were damp and cold because A/C was left on high all day! Requested new linen and was told front desk personnel didn’t have access to housekeeping room. It’s 9pm when I arrived and checked in after a 10 hour drive from Ohio. Nicky Polk was front desk manager and was absolutely rude with no compassion for the situation. I wanted to check out but no availability at other nearby hotel and Nicky Polk assured me that I was not going to get reimbursed! My family and I slept on top of damp blankets and checked out in the morning and was able to check in at Double Tree about a mile away!!! Terrible hospitality and customer service!!! SHUT THIS HOTEL DOWN
Stayed 2 nights in Jun 2025

6/10 Okay

Martin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Not bad for the Price.

Staff were helpful and the room was clean but the furniture was very tired. Cigarette burns on several pieces, a light that's top had detached from the base and a TV that could only seem to show one channel and no card explaining how to change the channel. It was clean and quiet.
Stayed 1 night in Jun 2025

4/10 Poor

Tamika

Traveled with family
Disliked: Cleanliness, staff & service

Surely never staying Again

The area surrounding the hotel was the first red flag. There use to be a restaurant right next to the property but it is boarded up and has glass and a sketchy alleyway. Upon check in I walked into the lobby a few minutes early and instead of just being accommodating I was told nope..it isn't check in yet. It's not what you say ever, it's how you say it, customer service is key. You are given a room key and have to stumble upon where it is because directions are given vaguely. The room was dusty. The clock had grimey dust. The corners of every crevice had dirt build up. The ironing board soiled. The tub needs paint, replacement,or a magic eraser. The pool was the only high light which would have been more delightful spare the random kids running about without guidance, no staff to detour danger. The breakfast is a 2/10 because you can make waffles. I would put the highest gate around the property to try to separate from the surrounding eye soars. Get a staff that actually cleans, not straighten up. One night, never again
Stayed 1 night in Jun 2025

8/10 Good

Alexandra

Traveled with family
Liked: Amenities
The Rooms were clean and modern. The breakfast was surprisingly good. The price was good considering. But the common areas were dirty. The hot tub and baby pool and public restroom were dirty. The front desk lady was rude.
Stayed 1 night in Jun 2025

4/10 Poor

Peter

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Aicha

Disliked: Cleanliness, amenities
Too many restriction you can’t smoke, including vape nowhere on their property because they have contract with some damn hospital. I paid a whole lot and the place wasn’t even clean, I pay over $200 a night. After you pay on Expedia in full and you still have to put down $100 deposit and sign a damn paper saying that you won’t smoke in there or your Deposit will be gone. but OK just one night I can manage that but never again.
Stayed 1 night in Jun 2025

10/10 Excellent

Kanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Stayed 6 nights in Jun 2025

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Jeannie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The welcoming and attention in the main lobby was great, but after I complained about roaches there was not availability to switch rooms or to get the room discounted in price. It was disappointing.
Stayed 1 night in Jun 2025

10/10 Excellent

Shelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super professional staff, VERY clean rooms, offered&received tour of 3 rooms designed with furniture from local estates. Stunning. Beautiful. We went for the Italian Festival.
Stayed 1 night in Jun 2025

2/10 Terrible

Chelsea

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible, dirty, damp, nasty. Deceiving pictures.

Room was nasty, stunk, damp, dead bugs on the floor. One bed was beat horrible, and had yellow stains on it. Bathroom belonged in the ghetto. Ceiling tiles need replaced, chipped painted bathtub, rusty, shower faucet leaked water. Not even full size pillows. Only pleasant thing about this place was the front desk last who checked us in. Don't stay here.
Stayed 1 night in Jun 2025

2/10 Terrible

Glenn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was rude pool wasn't open even though I called the said it was breakfast was also not like they explained also accused me of have a party I was there with my 2 sons that play aau basketball and my nephew who has medical problems very disappointed
Stayed 2 nights in Jun 2025

8/10 Good

Doniyor

Stayed 1 night in Jun 2025

4/10 Poor

Margaret

Liked: Staff & service
The room was dirty and had stains all over the curtains. There was a hole in the wall in the bathroom where a fan should have been. The breakfast was still not ready after 6:30 and missing bowls for cereal etc.
Stayed 1 night in May 2025

2/10 Terrible

Wanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to cancel room upon arrival bathroom was full of roaches
Stayed 1 night in Jun 2025

4/10 Poor

Mahalia

Stayed 1 night in Jun 2025

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of this place the pictures are false and misleading. Walked into a room filled with cockroaches!!!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jose

Traveled with family and small children
Excellent services
Stayed 2 nights in Jun 2025

6/10 Okay

Charles

It was ok!
Stayed 2 nights in Jun 2025

6/10 Okay

Kimberly

Stayed 1 night in Jun 2025

10/10 Excellent

nikkole

Stayed 1 night in Jun 2025

8/10 Good

Kelvin

Traveled with family
Liked: Cleanliness, staff & service
The outside of the property is average but the inside of the rooms are very clean.
Stayed 2 nights in Jun 2025

4/10 Poor

Iker

Disliked: Staff & service
Stayed 1 night in Jun 2025