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SureStay Plus Hotel by Best Western Brandywine Valley

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Brandywine Valley

Lobby
Business center
Exterior
Reception
Desk, laptop workspace, iron/ironing board, cribs/infant beds

Reviews

6.2 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Pet friendly
  • Breakfast included
  • Housekeeping
$84
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
1807 Concord Pike, Wilmington, DE, 19803
  • Place, Nemours Mansion and Gardens
    ‪19 min walk‬
  • Place, Grand Opera House
    ‪5 min drive‬
  • Place, Wilmington Riverwalk
    ‪6 min drive‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪23 min drive‬

Room options

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Executive Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Brandywine Valley

Wilmington hotel with 1 outdoor pools, connected to a shopping center
Along with an outdoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, conference space, and a children's pool. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Brandywine Valley offers 95 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to a children's pool and an outdoor pool, SureStay Plus Hotel by Best Western Brandywine Valley provides a hot tub and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and express check-out. Complimentary self parking is available on site, along with a car charging station.

SureStay Plus Hotel by Best Western Brandywine Valley is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's pool
  • Crib (surcharge)
  • DVD player
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • Hand-held showerhead
  • Handrails in stairways (30 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are available for USD 5.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per day
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Brandywine
Best Western Brandywine Inn
Best Western Brandywine Valley
SureStay Plus Hotel Brandywine Valley Wilmington
Best Western Plus Brandywine
Best Western Plus Brandywine Valley
SureStay Plus Brandywine Valley Wilmington
Best Western Plus Brandywine Valley Inn Wilmington
Best Western Plus Brandywine Valley Wilmington
Best Western Brandywine Valley Inn Wilmington
Best Western Brandywine Valley Wilmington
Best Western Brandywine Valley Hotel Wilmington
Best Western Wilmington
Brandywine Valley Inn Wilmington
Brandywine Valley Wilmington
SureStay Plus Brandywine Valley
SureStay Plus Hotel Brandywine Valley Best Western Wilmington
SureStay Plus Hotel Brandywine Valley Best Western
SureStay Plus Brandywine Valley Best Western Wilmington
SureStay Plus Brandywine Valley Best Western
SureStay Plus Hotel by Best Western Brandywine Valley Hotel
SureStay Plus Hotel by Best Western Brandywine Valley Wilmington

SureStay Plus Hotel by Best Western Brandywine Valley Reviews

Reviews

6.2
Rating 10 - Excellent. 250 out of 1000 reviews
Rating 8 - Good. 194 out of 1000 reviews
Rating 6 - Okay. 170 out of 1000 reviews
Rating 4 - Poor. 145 out of 1000 reviews
Rating 2 - Terrible. 241 out of 1000 reviews

6.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sergio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Habían muchas cucarachas
Stayed 1 night in Aug 2025

10/10 Excellent

Amani

Stayed 1 night in Jul 2025

2/10 Terrible

Jackeline

Traveled with family
Disliked: Cleanliness, staff & service
Room not clean, moldnon the ceiling of bathroom, tv not working, and NASTY and RUDE staff, very incompetent.
Stayed 2 nights in Aug 2025

4/10 Poor

Kori

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room in need of many updates. Not really clean, hair in tub and debris in corners. The shower curtain rod not in correct place and causes water to spray out both sides unless you rig it by bending rings to stay. Stains on bathroom floor that were questionable/unidentifiable and most likely not cleaned properly. A/C leaked water on the floor and outside on what seemed to be only our room. Bathroom light would turn off and on randomly when on. Towels were not available at desk when asked for. Sketchy people hanging out in parking lot that may or may not have even been renting a room. We did stick it out because we had our dogs and there were not too many options elsewhere. However, I think it should have cost a lot less per night for what we got.
Stayed 3 nights in Aug 2025

6/10 Okay

Jesse

Disliked: Amenities
The room did not match the pictures. They have modern updated rooms lining the courtyard, but the rooms in the corners are not updated, and are cheap loss leaders. Wallpaper, old stains on chairs, etc. Nothing like the majority of the other rooms at the hotel. Also, the ice maker portion of the mini fridge was frozen full of ice. I asked for a different room, and was placed in another "corner" room. I got in the second room and the mini fridge was half the size as the first. It wasn't full of ice, but I could only fit one water bottle in to put in my cooler. I asked how much for the more modern style room that I saw in her pictures when I booked it? He said he could do something in the morning if I wanted. I was top tired, and was leaving in there morning. The next morning, there was a puddle in the room on the floor under the ac. There was a jaccuzi hot tub by the pool, but he said it was closed. I walked by, and it was "on " all night and into next morning. There is already a "no lifeguard swim at your own risk sign", why is the jacuzzi closed? I had a hard hot day, and the jaccuzi was the reason I booked the place, so I could relax. But, I any use it because? I'm gonna stop there for now.
Stayed 1 night in Aug 2025

2/10 Terrible

Xiomara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kanda

Stayed 2 nights in Aug 2025

8/10 Good

Anthony

Business traveler, Traveled with family
Liked: Staff & service
The lobby was beautiful and held most of the attraction but going to the room and viewing the property compared to the pictures online left something to be desired. Overall the cleanliness was okay but certain amenities like the ac and tv were working incorrectly and /or broken. The pool was great and the breakfast needed some more options but was laid out nice and tasted well. Overall a good bang for the buck but isn't the best place for a picky eye.
Stayed 1 night in Aug 2025

6/10 Okay

Tim

Liked: Cleanliness, staff & service
This hotel is a pretty good value, but the low cost also attracts folks that apparently don't get out much. Little kids running and playing and screaming is a deal breaker for me.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Queenette

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel rooms need to be updated. Furniture dirty , room is small
Stayed 1 night in Aug 2025

2/10 Terrible

Zac

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This room was not one of rooms as expected. There were no pictures of this room. The walls got peeling wallpaper. cracked, tear up flooring in the bathroom. Wasnt expecting the pool and jacuzzi to be outside. The pool looked dirty. Its crazy to charge over 100$ for a dirty room that barely got properly cleaned and change bedding. And can not get cartoon network it says its unauthorized. There has been trash left in the room from previous people
Stayed 1 night in Aug 2025

10/10 Excellent

Dean

Disliked: Cleanliness, property conditions & facilities

Check in check out differences

When I checked in at 2 PM, the front desk lady was very nice friendly and efficient. Although when I checked out and I wanted to make sure they knew of the things in my room that needed repair fixing or maintenance a different woman from when I checked in was very author Tory power hungry, and didn’t listen to a word I said instead she discipline me treating me like a child telling me that I needed to tell the front desk as soon as a problem occurred. When I tried to explain to her that it wasn’t a major concern she was still very stern and strict, making sure that she was the one in charge and not me. She made me very upset and I just ended up leaving because there was no debating her rules and regulations Customer Service has gone downhill where the customer is never right and you have to put up with unsatisfactory Customer Service.
Floor in very poor condition
Filthy room conditions
Stayed 3 nights in Jul 2025

6/10 Okay

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in & was given my room keys , my room door was ajar, I found a maid , she came in to see why & she pointed there were towels missing so she left the room she didn’t speak English . So I shut my door and put the little lock chain over , a few min later someone tries to come in my room . It was another maid with a few towels . Room was not ready , that should not have occurred . Glad I had the chain on the door and was not nude .
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
1St room had dirty sheets. They upgraded me and were very apologetic and the next room was fine. The staff were friendly and very welcoming. The pool was great.
Stayed 1 night in Jul 2025

2/10 Terrible

Theresa

Liked: Property conditions & facilities
Booked my stay and when arrived they were already full
Stayed 1 night in Jul 2025

2/10 Terrible

Norean

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had roaches and bed bugs
Stayed 2 nights in Jul 2025

2/10 Terrible

Michelle, columbia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Michelle, columbia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos advertising the property were nothing like the actual property. I tried to cancel my stay when I saw it and I was told that was not an option. All rooms have exterior doors. The parking lot is dark and there were people loitering around the vehicles. There were some rooms that were accessible through a courtyard, however, the rooms still had exterior doors. The room smelled musty and not clean. There were holes in the wall around the shower fixtures. The bathtub water could not be shut off completely and the tub was stained. There were holes in the walls of the room and the air conditioner was leaking into the room. There was a gap aroud the door large enough to see light from outside. The bed had black specks on the sheets. The pool looked nice, but the hot tub was a dark gray color. I left and found another establishment.
Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place

Upon entering my room, several issues immediately became apparent, significantly impacting my stay: ​Ineffective Air Conditioning: The AC unit failed to cool the room adequately, and a "check filter" indicator was visible, suggesting a lack of maintenance. ​Non-functioning Lighting: The main room light was inoperable. ​Pest Infestation: Immediately upon entering the bathroom, I discovered roaches crawling on the wall. I took a picture to document this, and upon reviewing it, I was further disgusted to see significant fecal matter around the toilet. ​Refrigerator Malfunction: Everything placed in the refrigerator froze solid, rendering it unusable for keeping items chilled without freezing them. ​I reported these issues to the front desk, but the staff showed a concerning lack of concern. Despite multiple attempts to speak with a manager, I was repeatedly told they were unavailable ("not here" or "on a conference call") and my requests for a call back went unfulfilled.
Stayed 3 nights in Jul 2025

6/10 Okay

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Property is ok but needs a bit of improvement.

The room was ok, except for the couple of roaches we saw in the morning.
Stayed 1 night in Jul 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a couple of snags earlier on, but staff was quick to respond.
Stayed 1 night in Jul 2025

4/10 Poor

Lavette

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The property looks nice. The pool would be worth it except check in is not until 3 and the pool closes at 7. Totally not okay. Not enough time for new check ins. Hot tub is out of order. Water is darn near brown. And when I came back to my room with food and set it up to eat roaches came from behind the TV the head board from the ceiling. I didn't stay in the room for 5 hours
Stayed 1 night in Jul 2025

8/10 Good

Joseph

Stayed 1 night in Jun 2025