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Very impressive and well kept property in a quiet gated community. We did not have a car, so organizing transportation was challenging, but the grocery store is only a 20 minute walk away (for those who enjoy walking). I did not rate it 5 stars because it was difficult to communicate with the property managers in advance. They finally contacted me the day before check in, and it was not obvious that I needed to pay a balance and deposit in cash US dollars upon arrival (most places accept credit card). We worked it out, but it did add a layer of unnecessary stress - they could have simply sent a message with the balance and instructions after booking so that travellers could be better prepared.

Staff were helpful and friendly

Pros The facilities were very nice The water park is great for the kids The room is spacious The staff are fabulous, friendly and go above and beyond Ruthan the Expedia rep is amazing and turned our stay around The pools were lovely Cons Rooms weren’t clean and are in need of refurbishing. Every cupboard creaked. The steamers leaked hot water The timeshares sales people were lovely but the manager was pushy, was trying everything to get the sale, said things that were factually inaccurate and kept cutting off his colleague which was very rude.

I genuinely enjoyed my stay at RIU Aquarelle! From the overall atmosphere to the entertainment and beautiful pools and beach, it was a lovely experience. The resort has a welcoming vibe that makes it easy to relax, have fun, and enjoy your time away. The customer service was one of the things that stood out to me the most. The staff were excellent, and their hospitality really added to my experience. The food was good, and my room was comfortable. I especially enjoyed the entertainment, which made the stay even more enjoyable. What I loved most was the overall atmosphere of the resort. It was a great place to unwind, enjoy the surroundings, and make some nice memories. I had no major issues during my stay, and overall, I left feeling happy with my experience. RIU Aquarelle is definitely worth considering if you’re looking for a nice resort experience in Jamaica. I had a great time and would happily recommend it to others! ❤️🌴