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Hotel Heinitzburg

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Heinitzburg

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Exterior
1 bedroom, minibar, in-room safe, desk
Breakfast, lunch and dinner served

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
22 Heinitzburg Street, Windhoek, 9000
  • Heinitzburg Castle
    1 min walk
  • NamibRand Nature Reserve
    10 min walk
  • Leo's At The Castle
    1 min walk
  • Windhoek (ERS-Eros)
    11 min drive

Room options

View all photos for Standard Twin Room (Deluxe)

Standard Twin Room (Deluxe) | 1 bedroom, minibar, in-room safe, desk

Standard Twin Room (Deluxe)

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room (Deluxe)

Superior Double Room (Deluxe) | 1 bedroom, minibar, in-room safe, desk

Superior Double Room (Deluxe)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Twin Room

Comfort Twin Room | 1 bedroom, minibar, in-room safe, desk

Comfort Twin Room

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hilton Windhoek

Pool
Spa
Free WiFi
Restaurant
4.3 out of 5, Excellent, (744)
The price is $78
per night
$91 total
includes taxes & fees
Jan 10 - Jan 11
Hilton Windhoek

About this property

Hotel Heinitzburg

3.5-star Windhoek hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and dry cleaning.
Hotel Heinitzburg offers 16 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. 43-inch Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Hotel Heinitzburg is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
Onsite venue #2 - This bar serves light fare only. Open daily.
24-hour room service is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Heinitzburg Windhoek
Heinitzburg Windhoek
Heinitzburg
Hotel Heinitzburg Hotel
Hotel Heinitzburg Windhoek
Hotel Heinitzburg Hotel Windhoek

Hotel Heinitzburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 38 reviews" "
Rating 8 - Good. 8 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Hermann

Liked: Cleanliness, property conditions & facilities, room comfort
Too expensive
The hotel is clean but loud. The management tries too hard to make it a first class experience without success. The restaurant is clean and the food is okay, but not high grade cuisine. Restaurant staff is friendly but has no idea how to serve , which most of the people in that restaurant didn't even notice. It's a 3 star hotel, wanting to be a 5 star hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful views, helpful and efficient staff, very clean. Would recommend….
Stayed 4 nights in Dec 2023

4/10 Poor

Jacques

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Promised with no delivery
It started great with staff made lots of promise to deliver certain things but that were it stopped. Check out was poor
Stayed 2 nights in Dec 2023

8/10 Good

Herbert Christian

Traveled with partner
Liked: Cleanliness, staff & service
Lovely view from open air restaurant
Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Herbert

Stayed 1 night in Oct 2023

10/10 Excellent

David, Indianapolis

5-star…! This hotel is fantastic. Everyone was so nice and helpful. Bed pillows, super comfortable. Internet works great. Amazing restaurant that overlooks the city and the mountains. Love the overall design of the hotel it is beautiful. Would recommend to anyone.
Stayed 1 night in Sep 2023

6/10 Okay

Chad, ROSWELL

Traveled with partner
Liked: Cleanliness, staff & service
The location is unique on top of the hill with an amazing view. The service is generally better than you find in standard Namibia hotels. Breakfast was very good. However, for the price paid, the bed was extremely uncomfortable (firm) to the point I had trouble sleeping. In my view, a hotel is essentially selling a nights sleep. Everything was great except the most important thing.
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe hotel. Excellent dinner and breakfast. Make sure you have theor cappuccinos!
Stayed 3 nights in Apr 2023

6/10 Okay

Patricia

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Overrated. Do not recommend
When we checked in, even though I knew it was prepaid, they gave us someone else’s paperwork and said we needed to pay. Eventually we got it resolved. Also the restaurant Leo’s was absolutely awful! Fine dinning? No way. The shrimp were overcooked, they didn’t give us the scallops and the chicken was sooo dry! Ridiculous overpriced and the worst meal we’ve had in our 2 weeks in Africa!
Stayed 1 night in May 2023

10/10 Excellent

Bernd, Altendorf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personal with a friendly and supportive staff, spacious room, great views over Windhoek and probably the best food in town.
Stayed 1 night in Sep 2022

10/10 Excellent

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is outstanding.
Stayed 3 nights in Feb 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most wonderful experience at the top of Windhoek! The view was breathtaking along with the facilities and room was large. A pleasant time there with the wife and well recommended.
Stayed 1 night in Aug 2021

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilltop Views
We stayed here for only one night but it was very restful and luxurious. The location was great to do one or two things in town. The front desk was great to ask advice about what to do or any general questions. The views from the pool are beautiful because the hotel is on a hill so you can see the whole town, and you see the same view from their restaurant. We had dinner there and it was delicious and a great way to end a trip!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, great sundowners, nice restaurant and staff all very helpful, would highly recommend
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Hervinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Sorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent location. The only suggestion I have is provide a complimentary water bottle to each guest in rooms. Is a small gesture that could be appreciated. Every hotel I rated worldwide does provide a complimentary water. Specially a 4 star hotel. Otherwise is a superb hotel and location.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Oasis in Windhoek
Beautiful place, great garden and pool and terrace overlooking the city.. Nice respite from the nondescripts city of Windhoek. Rooms are ok, comfortable, clean.No tea or coffee making facilities in the room, not even a complimentary bottle of water.
Stayed 1 night in Feb 2019

8/10 Good

Anke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gute Destination auf dem Weg zum Flugafen!
Stayed 1 night in Sep 2024

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schöne und gute Unterkunft. Wie immer war alles zur besten Zufriedenheit
Stayed 2 nights in Aug 2024

10/10 Excellent

Silje

Stayed 1 night in Feb 2024