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Mercure Hotel Windhoek

4.0 star property

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Photo gallery for Mercure Hotel Windhoek

Restaurant
Interior entrance
In-room safe, individually furnished, desk, laptop workspace
Sports facility
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Bar
  • Spa
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Corner Of Auas Aviation Road, Windhoek, 9000
  • The Grove Mall of Namibia
    ‪4 min drive‬
  • Maerua Mall
    ‪5 min drive‬
  • NamibRand Nature Reserve
    ‪5 min drive‬
  • Windhoek (WDH-Hosea Kutako)
    ‪45 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

Classic Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

In-room safe, individually furnished, desk, laptop workspace

Privilege, Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Hotel Windhoek

4-star Windhoek hotel close to Maerua Mall
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Private bathrooms are not ensuite.
Mercure Hotel Windhoek offers 199 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Windhoek hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oukolele Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.
In addition to a full-service spa, Mercure Hotel Windhoek features an outdoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and 15 meeting rooms. Event facilities measuring 2099 square feet (195 square meters) include conference space. This business-friendly hotel also offers a children's pool, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary uncovered self parking is available on site.

Mercure Hotel Windhoek is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Mercure Hotel Windhoek has a restaurant on site.

Languages

Afrikaans, English, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15 meeting rooms
  • 2,099 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mercure Hotel Windhoek Hotel
Hotel Safari Managed By Accor
Mercure Hotel Windhoek Windhoek
Mercure Hotel Windhoek Hotel Windhoek

Mercure Hotel Windhoek Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 23 reviews
Rating 8 - Good. 9 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

FCI Flight Centre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Keiko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in Windhoek
Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024

6/10 Okay

Jamie, Taupo

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024

10/10 Excellent

Ramohudi Simon

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Hernan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024

8/10 Good

Bernadette

Stayed 1 night in Mar 2024

10/10 Excellent

Galicano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility is my priority.
Stayed 1 night in Mar 2024

8/10 Good

Hoshyar

Stayed 1 night in Jul 2023

8/10 Good

Jignesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2022

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022

2/10 Terrible

Martha

Stayed 2 nights in Jun 2022

10/10 Excellent

Deniz

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Zhila

Traveled with partner
Nice stead
Stayed 1 night in Feb 2024

10/10 Excellent

Hoshyar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central in Winhoek
Nice hotel with friendly staff og good service. Located central in Windhoek and close to EROS airport.
Stayed 1 night in Jul 2023

6/10 Okay

Andreas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Safari Hotel ist zur Zeit geschlossen. Alle auf Safari Hotel gebuchten Gäste werden im Safari Court Hotel aufgenommen und erhalten damit ein Upgrade. Das hat mich sehr gefreut. Die Küche hat mich aber sehr enttäuscht. Die Fleischqualität war unter allem Niveau.
Stayed 2 nights in Sep 2022