See all properties

Best Western Plus Waterfront Hotel

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Waterfront Hotel

Exterior
1 bedroom, premium bedding, down comforters, pillowtop beds
Lobby
Suite, 1 King Bed, River View, Corner (with Sofabed) | View from room
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Parking available
$97
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
277 Riverside Drive West, Windsor, ON, N9A5K4
  • Place, Adventure Bay Family Water Park
    ‪2 min walk‬
  • Place, Detroit Windsor Tunnel
    ‪8 min walk‬
  • Place, Caesars Casino
    ‪8 min walk‬
  • Airport, Windsor, ON (YQG)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Refrigerator & Microwave (Living Room;Walk-in Shower;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Refrigerator & Microwave (Living Room;Walk-in Shower;River View)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Accessible, Bathtub (Mountain View)

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Refrigerator (Mountain View)

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator (City View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Refrigerator (City View)

8.0 out of 10
Very good
(56 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Panoramic View;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Refrigerator (Panoramic View;River View)

8.4 out of 10
Very good
(27 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator (City View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Refrigerator (City View)

9.0 out of 10
Wonderful
(44 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator (Panoramic View;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Refrigerator (Panoramic View;River View)

9.0 out of 10
Wonderful
(40 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Mountain View)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Mountain View)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Refrigerator & Microwave, Corner (City View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Windsor Waterfront by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,347 reviews
Holiday Inn Express Windsor Waterfront by IHG

About this property

Best Western Plus Waterfront Hotel

Windsor hotel connected to the convention center, walkable to Caesars Casino
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking. Housekeeping is available once per stay.
Best Western Plus Waterfront Hotel offers 305 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Windsor hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Best Western Plus Waterfront Hotel provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a vending machine, multilingual staff, and a fireplace in the lobby. Parking is available onsite for a surcharge.

Best Western Plus Waterfront Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
River Room Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 18 to 24.99 for adults and CAD 18 to 24.99 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • River Room Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Outdoors

  • On the boardwalk/promenade
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 19 2025 to September 30 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 18 to 24.99 for adults, and CAD 18 to 24.99 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Self parking fee: CAD 20.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Waterfront Downtown Windsor
Waterfront Hotel Downtown Windsor
Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel
Waterfront Hotel Downtown Windsor Ontario
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Windsor
Best Western Plus Waterfront
Best Western Plus Waterfront Hotel Windsor, Ontario
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel Windsor

Best Western Plus Waterfront Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 484 out of 1008 reviews
Rating 8 - Good. 247 out of 1008 reviews
Rating 6 - Okay. 130 out of 1008 reviews
Rating 4 - Poor. 72 out of 1008 reviews
Rating 2 - Terrible. 75 out of 1008 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness great staff
Stayed 2 nights in Jul 2025

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The strikers outside the hotel were very. Annoying with playing their music very loud until 11pm until after one night of that I called bylaw enforcement and that stopped. Breakfast was good and personal was friendly.
Stayed 3 nights in Jul 2025

8/10 Good

Rees

Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good except for loud music playing strikers all day up to 11:30 at night which is past city noise by law. Started up again at 5AM.
Stayed 1 night in Jul 2025

10/10 Excellent

Reshma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Staff was excellent considering the labor dispute ongoing. We were given a room with a very nice view and watched distant fireworks shows until midnight
Stayed 1 night in Jul 2025

8/10 Good

Lori

Stayed 1 night in Jul 2025

6/10 Okay

Cliff

Traveled with family
Liked: Cleanliness, staff & service
Hotel workers were on strike (seemingly for valid reasons) and with only short notification of this we couldn't make other plans, Pool and fitness centre are under construction until September and only sound this out by a deeper dive on their website.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Francois

Stayed 2 nights in Jul 2025

8/10 Good

Meghan

Stayed 1 night in Jul 2025

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
It was ok convenient but bed small plug to tub didn’t work had to go to front desk for coffe room was clean with a decent view
Stayed 1 night in Jul 2025

6/10 Okay

Matthew

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The parking lot across the street was sketchy. Access to it is open to the public and that means you can and will meet every type of person. In my case we were startled by some sketchy street folk. The area itself, although not the fault of the hotel is sketchy too, stay in well lit areas and use uber or other service if you need to do so. The building itself has seen better days, and when I was there, a union strike in effect. So it appears to me that the staff aren't paid a living wage. Our room hasn't been updated in years, and there was a strange smell of ammonia when we first entered? What happened there before me, why the need for a powerful cleaner? The smell dissipated quickly enough, just in time to see a bathroom that was installed in the 80's. The A/C system in our unit can only be described as annoying. The wall thermostat didn't appear to be linked up with the wall unit. So, if you're sweating, don't trust the thermostat, lift up panel to the right to find the real settings. It's not the worst place I've been too and that's nothing to brag about.
Stayed 1 night in Jul 2025

8/10 Good

Lorna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to swim meet we were attending and to restaurants.
Stayed 1 night in Jun 2025

4/10 Poor

Chuck

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel was under strike conditions. There was constant carbon noise and music playing. The front desk did nothing to make reparations.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Windsor Escape

Very friendly and accommodating staff. However, the noisy unionized staff who were picketing the property were a distraction.
Stayed 1 night in Jul 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Foreigner Concert and Fourth of July.

We were there to attend a Foreigner concert at Casino Windsor Colleseum. Close to walk to from here. Close to Keg but we ate a very nice meal at River Room Restaurant overlooking riverside within the hotel. Panoramic window gave spectacular view of river and Detroit across the river. Great fireworks on 4th of July. Wish we had stayed longer. Will try to come back.
Stayed 1 night in Jul 2025

8/10 Good

Donnell

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an enjoyable experience and the Bar was awesome.
Stayed 1 night in Jul 2025

10/10 Excellent

Brianne

Stayed 1 night in Jul 2025

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

MIKE

Disliked: Room comfort
Stayed 1 night in Jul 2025

8/10 Good

Sandy

Stayed 1 night in Jul 2025

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Carpet in room was old and lumpy. No microwave in room. Excellent view from room! Excellent location! Very quiet hotel!
Stayed 2 nights in Jul 2025