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Best Western Plus Waterfront Hotel

2.5 star property

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Photo gallery for Best Western Plus Waterfront Hotel

Exterior
1 bedroom, premium bedding, down comforters, pillowtop beds
Indoor pool
Lobby
Suite, 1 King Bed, River View, Corner (with Sofabed) | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Parking available
  • Pet friendly
$142
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
277 Riverside Drive West, Windsor, ON, N9A5K4
  • Adventure Bay Family Water Park
    ‪2 min walk‬
  • Detroit Windsor Tunnel
    ‪8 min walk‬
  • Caesars Casino
    ‪8 min walk‬
  • Windsor, ON (YQG)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator (City View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Refrigerator (City View)

8.8 out of 10
Excellent
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator (Panoramic View;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Refrigerator (Panoramic View;River View)

9.0 out of 10
Wonderful
(40 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Mountain View)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Mountain View)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator (City View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Refrigerator (City View)

8.0 out of 10
Very good
(56 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Panoramic View;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Refrigerator (Panoramic View;River View)

8.4 out of 10
Very good
(27 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Accessible, Bathtub (Mountain View)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Refrigerator (Mountain View)

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Refrigerator & Microwave (Living Room;Walk-in Shower;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Refrigerator & Microwave (Living Room;Walk-in Shower;River View)

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Refrigerator & Microwave, Corner (City View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Windsor Waterfront by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,315 reviews
Holiday Inn Express Windsor Waterfront by IHG

About this property

Best Western Plus Waterfront Hotel

Windsor hotel connected to the convention center, walkable to Caesars Casino
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking. Housekeeping is available once per stay.
Best Western Plus Waterfront Hotel offers 305 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Windsor hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Best Western Plus Waterfront Hotel provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a vending machine, multilingual staff, and a fireplace in the lobby. Parking is available onsite for a surcharge.

Best Western Plus Waterfront Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
River Room Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 18 to 24.99 for adults and CAD 18 to 24.99 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • River Room Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Outdoors

  • On the boardwalk/promenade
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 19 2025 to September 30 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 18 to 24.99 for adults, and CAD 18 to 24.99 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Self parking fee: CAD 20.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Waterfront Downtown Windsor
Waterfront Hotel Downtown Windsor
Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel
Waterfront Hotel Downtown Windsor Ontario
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Windsor
Best Western Plus Waterfront
Best Western Plus Waterfront Hotel Windsor, Ontario
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel Windsor

Best Western Plus Waterfront Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 476 out of 1013 reviews
Rating 8 - Good. 253 out of 1013 reviews
Rating 6 - Okay. 133 out of 1013 reviews
Rating 4 - Poor. 75 out of 1013 reviews
Rating 2 - Terrible. 76 out of 1013 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Liliana

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was able to check in early and extend my stay for one more night without issues front desk and all the staff were courteous.
Stayed 1 night in May 2025

10/10 Excellent

Leslie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location attached to conference center. Outstanding river view. Comfortable, well appointedroom. However Bed mattress was higher in the middle than the sides. Dresser drawers kept sliding open.
Well appointed room without standing view!
Clean bathroom with slightly dated design.
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Upgrade from queen bed to king bed
Stayed 1 night in Jun 2025

2/10 Terrible

marilyn

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The gym and Pool are not accessible, and information on the closure was not in Expedia at the time of my booking. I stopped by at the front desk on my second day, and I asked for fresh towels, coffee and some cream. Was given only two bath towels and two coffee pods, no cream.
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice rooms. Property easily walkable to Casino.
Stayed 1 night in May 2025

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2025

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Long walk for overnight parking
Stayed 2 nights in May 2025

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We paid a room deposit on arrival. To be refunded. Its been 9 days with no refund. The hotel says they released the money, RBC doesn't have it. So I am stuck paying an extra . I am sure RBC is not at fault. Questionable ethics with this hotel. No one should use this hotel
Stayed 1 night in May 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Daviana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and facility..customs police sucked
Stayed 1 night in May 2025

8/10 Good

Lory

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Walkable to casino and dining options. Beautiful view of the river and the Detroit skyline
Stayed 1 night in May 2025

6/10 Okay

Xiaodi

Stayed 1 night in May 2025

8/10 Good

Tasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was for one night to go to a concert. Room was cosy. Television service came in and our though.
Stayed 1 night in May 2025

10/10 Excellent

emmylou

Traveled with family
Liked: Amenities
We had a great and pleasant stay. Cleanliness and staffs is excellent
Stayed 2 nights in May 2025

10/10 Excellent

Clint, Mississauga

Liked: Cleanliness, amenities, property conditions & facilities
Was great, clean and professional working staff
Stayed 1 night in May 2025

10/10 Excellent

Savannah

Stayed 2 nights in May 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room amenities was good Wait time was bad
Stayed 1 night in May 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms with beautiful view of the water. Will definitely be back again!
Stayed 1 night in May 2025

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Richard, Toronto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great view! Everything seems new!
Stayed 1 night in May 2025

10/10 Excellent

Jonathan

Stayed 1 night in May 2025

4/10 Poor

A

Disliked: Staff & service
Check in was too long.
Stayed 1 night in May 2025

8/10 Good

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was right on the water and close to the casino.
Stayed 1 night in May 2025

10/10 Excellent

Armel

Stayed 1 night in May 2025