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Castle Hotel Windsor

4.0 star property

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Photo gallery for Castle Hotel Windsor

Terrace/patio
Property preview
Reception
Deluxe Room, 1 King Bed, City View (Windsor Junior Suite) | In-room safe, blackout drapes, iron/ironing board, free WiFi
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Air conditioning
$165
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
18 High Street, Windsor, England, SL4 1LJ
  • Place, Windsor Castle
    ‪2 min walk‬
  • Place, St. Georges Chapel
    ‪3 min walk‬
  • Place, Thames River
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪16 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed, Ensuite, City View

10.0 out of 10
Exceptional
(13 reviews)
  • 247 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(8 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite, City View

9.8 out of 10
Exceptional
(11 reviews)
  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 236 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View (Heritage Twin)

Superior Room, 2 Twin Beds, City View (Heritage Twin) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Twin Beds, City View (Heritage Twin)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds (Park Wing Twin)

Superior Room, 2 Twin Beds (Park Wing Twin) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Twin Beds (Park Wing Twin)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed, City View (Mews Suite)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Twin Bed

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Castle Hotel Windsor

4-star hotel in Windsor City Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, coffee/tea in a common area, and 24-hour room service.
Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 11 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 893 square feet (83 square meters) include a conference center. This luxury hotel also offers a library, a terrace, and coffee/tea in a common area. Onsite parking is available (surcharge), along with a car charging station.

Castle Hotel Windsor is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Leaf at The Castle Hotel - This bar serves lunch and dinner.
Leaf at The Castle Hotel - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Leaf at The Castle Hotel
  • Leaf at The Castle Hotel

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (893 square feet of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Renovations and closures

This property is closed from February 16 2026 to February 23 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1005 reviews
Rating 8 - Good. 227 out of 1005 reviews
Rating 6 - Okay. 73 out of 1005 reviews
Rating 4 - Poor. 24 out of 1005 reviews
Rating 2 - Terrible. 16 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Stayed 2 nights in Aug 2025

6/10 Okay

Paul

Liked: Amenities
Disliked: Cleanliness, staff & service
I recently stayed at The Castle Hotel Windsor. Positives: The location is excellent, right in the heart of Windsor, and the bed was very comfortable, which made for a good night’s sleep. Negatives: Unfortunately, the overall cleanliness of the room let the stay down. There were noticeable stains on the carpet, sofa, walls, and even the bath, which made the room feel poorly maintained. Service at the bar was also disappointing. On one occasion, despite there being four staff on shift and the bar being quiet, I waited 30 minutes for a drink I had ordered, which never arrived. Instead, two staff members spent considerable time telling two Asian customers that the kitchen had closed and they couldn’t order food, despite it being only 8:42pm (well before the stated 9pm closing). Overall: The location and bed were the only real highlights. Given the issues with cleanliness and service, I would be very unlikely to return
Stayed 2 nights in Aug 2025

6/10 Okay

Peter

Liked: Cleanliness, room comfort

Satisfactory

Nice cool room but lady on reception was very unwelcoming
Stayed 2 nights in Aug 2025

8/10 Good

Poorani

Traveled with partner
Liked: Staff & service, amenities
An average size room , clean bathroom , shower and toilet.as for as the view is concerned we got to see construction site, closer to the castle , and to the high street.
Stayed 2 nights in Aug 2025

8/10 Good

barrington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Aug 2025

6/10 Okay

Yerasimos

Traveled with family and small children
We were so excited for this stay and we were placed in the back ground floor mews. Our shower leaked all over the bathroom
Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel - we’ll definitely stay again next time we’re in the UK.
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Stayed 1 night in Jul 2025

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room in the Mews was gorgeous and every staff member was gracious and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the convenience of this facility! Historical stay, in the center of the action. So easy to walk around from this central point.
Stayed 1 night in Aug 2025

4/10 Poor

John

Liked: Room comfort
Great service, poor food and no hot water
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff. The hotel is well placed for the castle with parking on site available
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Stayed 3 nights in Aug 2025

8/10 Good

risa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Disliked: Staff & service

Weekend stay

Did not eat at hotel, bed was average
Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Jul 2025

4/10 Poor

Hasan

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Lina, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the room with a city view and it was excellent, a lot of space, comfortable bed, nice bathroom, the white robes and white slippers are always creating an luxurious feel. Amazing selection of tea, coffee, water and milk in the mini fridge in the room. Will stay again next time I am in Windsor.
Stayed 1 night in Aug 2025

10/10 Excellent

yorgis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Highly recommended
Stayed 1 night in Aug 2025