We checked in late in the day. After unloading the car, and settled in our room, the TV didn't work. Went to the front desk to let them know and the clerk came to the room as quickly as he could to see if he could get it working. I believe he was the only one on staff and definitely multitasking, yet tried everything he could to get the situation corrected. Throughout he was friendly, courteous and extremely polite. Unfortunately, the TV/cable box issue wasn't fixable the night of our stay. A technician was unable to come until the next day to fix the issue. As we were leaving the next morning, our room rate was adjusted due to the inconvenience and for that we are thankful.