4/10 Poor
Shawn
Oct 21, 2024
Disliked: Staff & service, amenities
I am writing to share my recent experience during my stay at mere hotel, as I believe it is important for you to be aware of certain issues.
Upon arrival, I noticed that the parking was advertised as available. However, I was informed at check-in that there was a fee of $21. I was surprised to learn that the loading area was available for free overnight, which was not mentioned prior or when checking in. This lack of clarity was disappointing, and I felt the communication could have been improved.
Additionally, I encountered some challenges with the check-in process. The staff appeared to be unhelpful and somewhat rude, which added to my frustration.
Furthermore, the condition of my hotel room was concerning. I found it to be unclean, with visible stains and an unmade bed. I have documented evidence of an orange liquid on the end table, which raised questions about the overall cleanliness standards.
On the morning of my departure, I was disturbed by housekeeping knocking on my door at 9 AM to remind me of the 10 AM checkout time, despite having an hour remaining. This felt unnecessary and added to the stress of my morning routine.
I hope you take this feedback into consideration to enhance the experience for future guests. Thank you for your attention to these matters.
Shawn
Stayed 1 night in Oct 2024