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Comfort Suites Hanes Mall

2.5 star property

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Photo gallery for Comfort Suites Hanes Mall

Standard Room, 1 King Bed, Accessible, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby
Free daily buffet breakfast
Exterior
Standard Room, 1 King Bed, Accessible, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪7 min walk‬
  • Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking

9.2 out of 10
Wonderful
(92 reviews)
  • 324 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(43 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (Upgrade)

9.0 out of 10
Wonderful
(6 reviews)
  • 324 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(68 reviews)
  • 324 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 324 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Lobby

Springhill Suites by Marriott Winston-Salem Hanes Mall

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (1001)
$121 nightly
The price is $121 total
includes taxes & fees
Springhill Suites by Marriott Winston-Salem Hanes Mall

About this property

Comfort Suites Hanes Mall

Winston-Salem hotel close to Hanes Mall
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and dry cleaning are onsite.
Comfort Suites Hanes Mall offers 80 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Comfort Suites Hanes Mall features a 24-hour fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and express check-out. Complimentary self parking is available on site.

Comfort Suites Hanes Mall is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2.26 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 23 to September 07
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hanes Mall
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Hotel Winston-Salem
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel Winston-Salem

Comfort Suites Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1011 reviews
Rating 8 - Good. 258 out of 1011 reviews
Rating 6 - Okay. 98 out of 1011 reviews
Rating 4 - Poor. 33 out of 1011 reviews
Rating 2 - Terrible. 36 out of 1011 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tyler

Stayed 1 night in Mar 2025

2/10 Terrible

Mary

Hotel did not accept the hotel.com reservation.

Stayed 1 night in Mar 2025

10/10 Excellent

Tata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel matches its price. Everything is clean, cozy and quiet.
Stayed 1 night in Mar 2025

8/10 Good

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very nice,comfortable stay while visiting family. Our king suite was clean,quiet & just what we needed for a great night’s rest. This is where we stay for every visit. Never been disappointed!
Stayed 1 night in Mar 2025

10/10 Excellent

Starr

Stayed 1 night in Mar 2025

10/10 Excellent

Bradley

Traveled with family
Super impressed! Will absolutely stay here again! Reasonable pricing too!
Stayed 1 night in Mar 2025

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Han

Stayed 1 night in Mar 2025

10/10 Excellent

TOMICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable. Stayed 1 night.
Stayed 1 night in Mar 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

DONNIE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was clean as well as the bathroom.
Stayed 2 nights in Mar 2025

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Inexpensive, nice, and right off the highway.
Stayed 1 night in Mar 2025

2/10 Terrible

Avery

Stayed 1 night in Mar 2025

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful. Front desk was excellent customer service :)
Stayed 1 night in Mar 2025

10/10 Excellent

Lori, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with lots of dining options nearby. I would stay here again.
Stayed 1 night in Mar 2025

6/10 Okay

Jennifer

Liked: Staff & service
Low water pressure and average cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

james, Raleigh

Business traveler
Liked: Cleanliness, staff & service
Was close to where I needed to be the next day
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

janice

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here multiple times while in town. The place was clean and well taken care of by the staff. Always nice to smell a clean hotel !
Stayed 2 nights in Feb 2025

10/10 Excellent

Courtnee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved the hotel, it’s the hotel next door that is the problem.
Stayed 1 night in Feb 2025

6/10 Okay

Caleb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Tristan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The first room they gave me had bedbugs
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities