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Comfort Suites Hanes Mall

2.5 star property

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Exterior
Lobby
Suite, Multiple Beds, Non Smoking (Upgrade) | Pillowtop beds, desk, laptop workspace, blackout drapes
Suite, Multiple Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪15 min walk‬
  • Novant Health Forsyth Medical Center
    ‪3 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking

  • 324 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (Upgrade)

  • 324 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 324 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 324 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Lobby lounge

Springhill Suites by Marriott Winston-Salem Hanes Mall

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (1079)
The price is $152
per night
$172 total
includes taxes & fees
Apr 12 - Apr 13
Springhill Suites by Marriott Winston-Salem Hanes Mall

About this property

Comfort Suites Hanes Mall

Winston-Salem hotel close to Hanes Mall
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and dry cleaning are onsite.
Comfort Suites Hanes Mall offers 80 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Comfort Suites Hanes Mall features a 24-hour fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 947 square feet (88 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and express check-out. Complimentary self parking is available on site.

Comfort Suites Hanes Mall is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 947 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 23 to September 07
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hanes Mall
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Hotel Winston-Salem
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel Winston-Salem

Comfort Suites Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 661 out of 1159 reviews
Rating 8 - Good. 325 out of 1159 reviews
Rating 6 - Okay. 105 out of 1159 reviews
Rating 4 - Poor. 36 out of 1159 reviews
Rating 2 - Terrible. 32 out of 1159 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service
Place was a good stopping point on our travels. Had to go to the lobby to get sheets for the pull out bed ourselves and the room was pretty dated but overall very clean and fairly comfortable.
Stayed 1 night in Dec 2024

4/10 Poor

Joan

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Stayed 1 night in Oct 2024

10/10 Excellent

stacey

Stayed 1 night in Dec 2024

10/10 Excellent

Leigh Anne

Clean, hospitible, good breakfast
Stayed 4 nights in Dec 2024

10/10 Excellent

Sathees

Stayed 1 night in Dec 2024

8/10 Good

JANET

Stayed 2 nights in Nov 2024

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
HEATER SOUND LIKE HELICOPER RUNNING WHEN IT CAME ON .KEPT ME AWAKE MOST OF THE NIGHT
Stayed 1 night in Dec 2024

10/10 Excellent

Tricia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in the area and our hotel experience was good. The staff was friendly and we checked in quickly. The room was neat and clean, but the water was not very hot when we showered. The guests on our floor were in and out of their rooms closing doors at bedtime, which was a little annoying. The breakfast was okay, but could have had a better variety. ie. bananas, grits, bacon, regular eggs.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 1 night in Dec 2024

6/10 Okay

Barbara-Ann

Business traveler
Liked: Cleanliness, staff & service
Broken tiles in bathroom floor. Fire alarm battery started chirping low battery in the middle of the night. Called front desk and was told no one available to help to disconnect it myself. Not safe.
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here over the weekend. Staff was friendly. One of the elevators was broken while we were. So, there was a little wait for elevators at time.
Stayed 1 night in Dec 2024

8/10 Good

Rebekah F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
From check in with Karen, a wonderfully clean room, superb breakfast it will definitely be a hotel id go back to and recommend. My only glitch was the bed being a bit hard but my husband loved it. Thank you for making it a memorable stay.
Stayed 1 night in Dec 2024

6/10 Okay

Jennifer

Business traveler
Liked: Staff & service, amenities
Standing water in shower. Unclean. Not great water pressure
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service
Excellent customer service!
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service
Excellent Customer Service from Rohan!
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmen

Stayed 1 night in Nov 2024

10/10 Excellent

Nilsa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was received by a very pleasant and warm person at the checking counter. The room was spacious and comfortable. Location was very convenient.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and not bad drive to the convention center. It is beside an Outback and cross the road from Haynes Mall. Breakfast was really good. As well the rooms were nice and clean. Friendly staff. The only thing recommend when pulling in need a sign going to hotel it can be a bit confusing due to apartments in front of it.
Stayed 2 nights in Nov 2024

10/10 Excellent

William A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectations met
Great venue-will definitely come back here on future family bisits
Stayed 1 night in Nov 2024

10/10 Excellent

Norgard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, great value.
Stayed 1 night in Nov 2024

10/10 Excellent

Carla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility. Would come back again.
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Traveled with family
Stayed 1 night in Nov 2024